I have the responsibility of ensuring that the sales division performs well in meeting set targets, and I showcase my Leadership and Operations Management skills by: Collaborating with sales team in securing that set targets are met. Monitoring sales staff performance levels and supplying innovative methods for improvement. Forecasting and preparing annual budgets to ensure the company's financial performance. Developing and implementing strategic plans that contribute to the company’s growth.• Preserving the company’s CRM to attract and retain customers.• Making sure that sales team reach and exceed target on Insurance, Vas and Gross connections.• Recruit, select, train, assign, schedule, coach, counsel and discipline employees Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.• Plan and review compensation actions; enforcing policies and procedures.

As a Sales Operations Manager, I have the responsibility of ensuring that the sales division performs well in meeting set targets, and I showcase my Leadership and Operations Management skills by:• Collaborating with sales team in securing that set targets are met.• Monitoring sales staff performance levels and supplying innovative methods for improvement. • Forecasting and preparing annual budgets to ensure the company's financial performance.• Developing and implementing strategic plans that contribute to the company’s growth.• Preserving the company’s CRM to attract and retain customers.

As a sales team leader, I was able to develop and showcase my Leadership and Collaboration skills within the sales division, whereby I:•Aided managers in sales strategy development to secure excellent customer services.•Discovered and implemented new trends within the network service provider industry to meet and exceed sales targets.•Delegated tasks to team members and monitored their performance levels. •Supplied ongoing training to team members to continuously improve their productivity levels.

As a Sales Consultant, I made sure that sales levels were maximized at all times to secure the company’s profitability levels, whereby I:• Utilized promotional methods (such as phone calls) to attract new customers and build long-lasting relations.• Secure the company’s CRM by attending to customer queries timeously.• Explain the benefits of the company’s services to potential customers to increase sales levels.

As a Customer Service Consultant, it was my responsibility to secure that customers had a good experience with the company, whereby I:• Secured CRM of the company by handling customer queries and complaints effectively.• Reviewed and made changes to customer accounts.• Obtained and correctly recorded customer data on the company’s customer database.

As a Call Centre Consultant, I ensured that customers had a good experience with the company, whereby I:• Attended to customer queries professionally and resolved any problems they had.• Reported technical faults timeously so that customers can get a hold of us.• Kept customer accounts up to date.

As a Customer Service Engineer, it was also my responsibility to ensure that customers were satisfied at all times, whereby I:• Troubleshoot technical problems faced by customers over the phone.• Attended to customer queries and questions regarding the company’s services.• Followed-up on customers to measure their satisfaction with the company’s services.