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Tom Shimshock, Mba Email & Phone Number

Support Operations Excellence Manager at 4G Clinical
Location: Cary, North Carolina, United States 13 work roles 2 schools
1 work email found @4gclinical.com 7 phones found area 919, 704, and 910 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 7 phones

Work email t****@4gclinical.com
Direct phone (919) ***-****
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Current company
Role
Support Operations Excellence Manager
Location
Cary, North Carolina, United States

Who is Tom Shimshock, Mba? Overview

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Quick answer

Tom Shimshock, Mba is listed as Support Operations Excellence Manager at 4G Clinical, based in Cary, North Carolina, United States. AeroLeads shows a work email signal at 4gclinical.com, phone signal with area code 919, 704, 910, and a matched LinkedIn profile for Tom Shimshock, Mba.

Tom Shimshock, Mba previously worked as Business Operations Analyst at 4G Clinical and Sponsor Support Analyst at 4G Clinical. Tom Shimshock, Mba holds M.B.A., Masters Of Business Administration from Meredith College.

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Email format at 4G Clinical

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*@4gclinical.com
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Profile bio

About Tom Shimshock, Mba

Over ten years system support experience with five years of system analysis, design and implementation experience. Over ten years of employee supervision experience and five years managing system development projects. Diverse experience providing primary and non-primary system support for multiple live systems. Proficiency training technical and non-technical individuals in the use of computing technologies. Strong problem solving, analysis, technical translation, and leadership skills.Technology Summary: Databases: PostgreSQL, Oracle, Microsoft Access, SQL ServerLanguages: SQL, SAS, PL/SQL, Java, C++, C, HTML, LingoSystems: Microsoft Windows (95, 98, NT, 2000, XP, Vista, 7, 8, 10), UNIX, Red Hat Linux, Microsoft DOS (5.0-6.22)Database Tools: PostgreSQL, Oracle SQL Developer, SQL*Plus, SQL Loader, Microsoft Access, Siebel, ToadClinical Systems: Medidata (Rave, Edge, RTSM), BioClinica OnPoint CTMS, IBM Clinical Development, Oracle goBalto, Comprehend Clinical Intelligence, Foundry Health ClinSparkApplications: Google Workspace, Microsoft Office Suite (97, 2000, XP, 2007, 2010, 365), Atlassian JIRA, Atlassian Confluence, Zendesk, Microsoft SharePoint, Atlassian Trello, BMC Footprints, IBM Rational DOORS, Interactive Intelligence, Adobe Acrobat, RightFax, Symposium, Borland StarTeam

Listed skills include Sql, Databases, Software Documentation, Integration, and 23 others.

Current workplace

Tom Shimshock, Mba's current company

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4G Clinical
4G Clinical
Support Operations Excellence Manager
AeroLeads page
13 roles

Tom Shimshock, Mba work experience

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Support Operations Excellence Manager

Current

Wellesley, MA, US

Establish a methodology for managing, tracking, and reporting operations metrics, including monthly KPIs of Quality, Delivery, Backlog and Productivity/Efficiency. Identify and lead initiatives with a team to achieve support operations objectives alignment, which can be measured and tracked. Identify and deploy improvements that will result in fast results.

Dec 2021 - Present

Business Operations Analyst

Wellesley, MA, US

Analyze and identify opportunities for business improvement through data collection and gap analysis methods. Work with stakeholders to identify key gaps and collaborate to deliver viable solutions. Develop proposals for changes and communicate with business leaders and others across the organization. Use best practices to perform analysis and re-engineer.

Feb 2021 - Dec 2021

Sponsor Support Analyst

Wellesley, MA, US

Primary client support point of escalation for any IxRS system support issues. Primary support point of escalation for internal support team members for non-standard, complex support issues and \ or support issues that required communications with the client. Loged, tracked and drove resolution of functional and technical issues. Developed and implemented.

Mar 2020 - Feb 2021

Manager, Clinical Systems Development & Support

Worldwide Clinical Trials

Supervised and managed the Solutions Engineer development staff and the Project Associate support staff. Managed the assignment of studies, strategic projects, and other tasks to the developers and support personnel. Monitored and provided regular metrics on the clinical trial management system (CTMS) and the Interactive Voice/Web Response System (IRT).

Apr 2018 - Feb 2020

Manager, Irt Technology Solutions

Worldwide Clinical Trials

Supervised and managed the Interactive Voice/Web Response System (IRT) technology solutions development staff. Managed the assignment of studies and other tasks to developers. Forecasted development hours for projects. Assisted with the review of specifications and other documents. Assisted in the investigation and resolution of issues and/or incidents..

Aug 2016 - Apr 2018

Senior Irt Technical Consultant

Worldwide Clinical Trials

Supported staff responsible for developing the User Requirements Specification, ensuring the specification provides the appropriate information and level of accuracy to enable efficient development of design specifications. Supported staff responsible for writing design specifications and test plans and perform reviews of the documents. Performed QC review.

Feb 2015 - Aug 2016

Manager, Systems Support / Associate Manager, Systems Support

Ppd

Wilmington, NC, US

In addition to the responsibilities of the Senior Systems Support Analyst, managed and lead multiple sub-teams. Worked with team to manage all aspects of support activities for IxRS. Assisted in the interviewing, onboarding, training and overall performance management of support personnel. Managed, monitored and forecasted maintenance budgets for.

Apr 2009 - Jan 2015

Senior Systems Support Analyst

Ppd

Wilmington, NC, US

In addition to the responsibilities of the Systems Support Analyst, given the responsibility supervise and manage Associate and Mid-Level systems support analysts and to mentor and train new support team members.

Jan 2008 - Apr 2009

Associate Systems Implementation Analyst

Ppd

Wilmington, NC, US

Defined the system requirements within the project team. Coded applications and performed unit, integration, and system level testing. Configured IVR and IWR systems and wrote custom SQL code for non-standard modules. Provided development, technical and database design, and testing and maintenance support for the IVRS systems. Managed project timelines and.

Feb 2007 - Jan 2008

Senior Systems Support Analyst

Ppd

Wilmington, NC, US

In addition to the responsibilities of the Systems Support Analyst, given the responsibility supervise and manage Associate and Mid-Level systems support analysts and to mentor and train new support team members.

Oct 2005 - Feb 2007

Systems Support Analyst

Ppd

Wilmington, NC, US

In addition to the responsibilities of the Associate Systems Support Analyst, given the primary lead support responsibilities for end users of IVR systems. This required learning and maintaining detailed knowledge of the various database structures for the IVR systems. Loaded, updated, and reviewed data change requests. Train end users and IVRS staff.

Aug 2003 - Oct 2005

Associate Systems Support Analyst

Ppd

Wilmington, NC, US

Answered questions, responded to data inquiries, and resolved issues for end users. Utilized a ticketing system to track support calls and other daily support tasks. Maintained and organized support documentation. Loaded, updated, and reviewed data change requests.

Jul 2002 - Aug 2003

Clinical Data Associate

Ppd

Wilmington, NC, US

Primary lead for the data management of Phase I clinical studies. Responsibilities included CRF and eCRF design and updates, query and quality control reviews, coordination with auditors, and assist in daily clinical duties as needed.

Sep 2001 - Jul 2002
2 education records

Tom Shimshock, Mba education

M.B.A., Masters Of Business Administration

Meredith College

B.S., Computer And Systems Engineering

Rensselaer Polytechnic Institute
FAQ

Frequently asked questions about Tom Shimshock, Mba

Quick answers generated from the profile data available on this page.

What company does Tom Shimshock, Mba work for?

Tom Shimshock, Mba works for 4G Clinical.

What is Tom Shimshock, Mba's role at 4G Clinical?

Tom Shimshock, Mba is listed as Support Operations Excellence Manager at 4G Clinical.

What is Tom Shimshock, Mba's email address?

AeroLeads has found 1 work email signal at @4gclinical.com for Tom Shimshock, Mba at 4G Clinical.

What is Tom Shimshock, Mba's phone number?

AeroLeads has found 7 phone signal(s) with area code 919, 704, 910 for Tom Shimshock, Mba at 4G Clinical.

Where is Tom Shimshock, Mba based?

Tom Shimshock, Mba is based in Cary, North Carolina, United States while working with 4G Clinical.

What companies has Tom Shimshock, Mba worked for?

Tom Shimshock, Mba has worked for 4G Clinical, Worldwide Clinical Trials, and Ppd.

How can I contact Tom Shimshock, Mba?

You can use AeroLeads to view verified contact signals for Tom Shimshock, Mba at 4G Clinical, including work email, phone, and LinkedIn data when available.

What schools did Tom Shimshock, Mba attend?

Tom Shimshock, Mba holds M.B.A., Masters Of Business Administration from Meredith College.

What skills is Tom Shimshock, Mba known for?

Tom Shimshock, Mba is listed with skills including Sql, Databases, Software Documentation, Integration, Process Improvement, Oracle, Project Management, and Cross Functional Team Leadership.

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