Oversees the Payments & collections channels vision and entire lifecycle of a digital products, from inception to launch for Africa. Conduct market and customer research, design the product architecture, UI development, and supply chain planning.

Lead service excellence and satisfaction for corporate clients across AfricaLead contact center process, technology and people across AfricaDrive a service-oriented culture within the bank

Chairperson of Board of Trustees of Batlase Development Trust , Community Trust with shareholding in Northam Platinum Mine. Focus areas included education initiatives, economic development of community and CSI

Implemented a 360 view for high value corporate clients in alignment with clientcentricity strategic objectives. Assessed and standardized Standard Bank Africa service capabilitythrough the adoption of the Capability Maturity Framework. Enhanced integrity of customerexperience by creating visibility of global payments transactions, thereby closing revenue leakagesin Non-Interest Income (NII). Transformed the management of Operations and Productionbusiness areas through the institutionalization of business analytics and Business Intelligence (BI).

Designed & implemented an award-winning outsourced services optimization toolto create visibility, accountability and enhance cost saving initiatives between Standard Bank andits outsourced partners (i.e. Cards, Cheques, Statements etc.). Successfully lead the transformationteam that migrated the legacy query management system (Gijima) to the SAP CRM. Successfullylead the transformation team that created the SAP authorization module. Improved theperformance against service levels (SLA) of various branch retail application support team from 2days to 3 hours though introduction of KPI and automated system processes.

Designed, developed and maintained various information sources and data marts(Group Data Warehouse) for Sales Planning & Distribution; Managed data mining, analytics andreporting initiatives for Sales & Marketing. Developed systems specifications for various Sales &distribution systems changes

Leading the analytics team to provide business reporting solutions (operational dashboards,Balanced Scorecards, managements information (MI), predictive models and ad-hoc reports).Coordinated the cross-functional development of performance indicators (KPI) in alignment withbusiness strategy. Supported executive leadership in data/information drive initiatives andstrategy formulation. Developed various web applications to enhance data-driven decision-making processes. Automated various branch processes that improved management andoptimization of service and revenue.