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I am passionate about working with a strong team with direct customer contact, translating customer needs and desires into actionable projects that deliver unprecedented value. This is done by intently listening to customers deciphering wants from needs, what will bring value, and what they are willing to pay for. I have done this throughout my career as Director of Product Marketing, Director of Global Customer Service, and VP, Global Quality.Specialties: Global Leadership, Driving Customer Satisfaction, 8D & DMAIC structured Problem-Solving, 6 Sigma/Lean, cGMP, ISO13485, ISO9001, Innovative Process Design, Continuous Improvement, and bringing processes and quality systems to life to become part of an organization's DNA delivering value to customers and any organization.
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Vice President, Global QualityEntegris Aug 2016 - Mar 2023Billerica, Ma, UsLead quality organization globally across all divisions and responsible for developing, maintaining, and driving improvement to Entegris’s customer-centric quality strategyo Lead global customer qualityo Lead global supplier qualityo Lead global six Sigma and continuous improvemento Lead quality systems and quality digital transformationo Lead Entegris is life sciences quality -
Vice President, Global Supplier QualityEntegris Dec 2013 - Dec 2015Billerica, Ma, UsGlobal Supplier Quality, VP – reporting to the SVP of Quality & EHS 20· Global responsibility across all divisions· Creating and management of Entegris’s supplier quality strategy.· Develop a proactive supplier risk assessment -
Director Of New Business DevelopmentPromed Molded Products 2013 - Dec 2015Plymouth, Mn, UsBusiness Development, Director – reporting to the President· Member of the executive team that participates in setting the company’s strategic direction.· Revenue generation and strategic partnerships development· Develop customer relations and customer development -
Vp Of Contract ManufacturingSil-Pro, Llc Dec 2010 - 2012Vice President of Contract Manufacturing – reporting to the PresidentAs Vice President of Contract Manufacturing, I was responsible for the overall leadership of the Company’s Contract Manufacturing activities. · Wrote the ISO 13485 quality manual, aligned it to ISO 9001 & 21 CFR 820 FDA -QSR · Led the initiative to achieve ISO 13485 certification, achieved certification in less than four months.· Develop & maintain a business plan for the Sil-Pro Contract Manufacturing group.· Revenue generation and strategic partnerships development
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Director Of Global QualityAtmi 2006-2010 May 2006 - Jul 2010Director of Global Quality - reported to CFO, SVP of the Operations.Drove ATMI’s global quality and continuous improvement with a staff of 45, 5 direct reports spanning 8 countries, North America, Europe, and Asia, with a budget of over 3 million.· Built a global quality organization, Customer quality, Product quality, Supplier Quality, and Quality systems.· Improved global product quality, achieved a 180% improvement, and maintained a corporate DPMU of less than 100.· Drove cGMP and ISO13485 as well as ISO9001 to add real value to the company and customers
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Director Of Global Customer ServiceAugust Technology Jan 2004 - Feb 2006Director of Global Customer Service - reported to the President & CEO. Promoted into an expanded global leadership role with additional responsibilities for global customer service that included field support, sales, service marketing, and global spare management.· Built a global service team that achieved a 35% reduction in time to close issues within six months.· Created customer service processes that led to a reduction of installation time and cost by 25%.· Developed the use of Pareto analysis at August Technology. Achieving 100% MTBF improvement will· Developed customer service product offerings achieving a 25% increase in service revenue.· Improve the direct margin of service revenue to 60%+.
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Director Of Product ManagementAugust Technology Aug 2000 - Jan 2004Director of Product Management - reported to the Chairman and CEO Responsible for product management, defining new products that hit industry-leading gross margins while exceeding customers' expectations. I had product line P&L responsibility with a relatively small staff of 8. I launched 3 new platform products. · Developed products and options, achieving leading gross margins and listening to customers' collective needs.· Established and led a project to define a product end-of-life road map.· Created and launched a market-driven technology and product roadmap that was the foundation for all technical customer discussions. · Achieved industry-leading gross margins by initiating and defining projects to bring value to and simultaneously realizing our customer's needs.· Improved a legacy product suffering from customer dissatisfaction, high manufacturing costs, and high service costs to where customers no longer had issues and reduced manufacturing and service costs by 60%.• Acquired by Rudolph Technologies in 2006, now is Onto
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Quality ManagerFluoroware / Entegris Jan 1996 - Aug 2000Reported to Director of QualityPromoted into being responsible for product quality for Entegris’s semiconductor IC in wafer handling. Partnered with customers, sales and marketing as well as engineering to ensure quality standards and processes met the needs of the marketplace.
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Second Operations ManagerFluoroware Jan 1985 - Jan 1996Responsible for the on-time shipment, manufacturing and cost of 120,000 products shipped each month. Managed people over multiple shifts in 3 separate departments, second operations, annealing and packaging with a budget of $4.2 million dollars.
Thomas Shurson Skills
Thomas Shurson Education Details
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University Of St. ThomasSelect Mba Classes -
University Of MinnesotaBusiness Administration -
Hennepin Technical CollegeTool And Die/Moldmaking
Frequently Asked Questions about Thomas Shurson
What is Thomas Shurson's role at the current company?
Thomas Shurson's current role is VP, Global Quality.
What is Thomas Shurson's email address?
Thomas Shurson's email address is th****@****ris.com
What is Thomas Shurson's direct phone number?
Thomas Shurson's direct phone number is +195225*****
What schools did Thomas Shurson attend?
Thomas Shurson attended University Of St. Thomas, University Of Minnesota, Hennepin Technical College.
What skills is Thomas Shurson known for?
Thomas Shurson has skills like Cross Functional Team Leadership, Manufacturing, Continuous Improvement, Six Sigma, Product Development, Quality System, Product Management, Lean Manufacturing, Process Improvement, Semiconductors, Spc, Iso 13485.
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