Taylor Sicard Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Tampa, Florida, United States

As General Manager of a medical cannabis dispensary, I oversee all facets of operations, including sales, inventory management, customer experience, and team leadership. I use data-driven insights to optimize sales strategies, refine product selection, and boost marketing efforts. By analyzing consumer behavior, sales trends, and market data, I make informed decisions that drive revenue growth and operational efficiency. I also collaborate with cross-functional teams to implement targeted promotional campaigns, improving customer engagement and retention while consistently applying analytics to maximize profitability.One of my key initiatives was a highly successful Google Review campaign. I developed materials for my team to encourage customers to leave reviews, worked with the web team to generate a direct review link, created a QR code for easy access, and distributed review cards. I also ran a monthly employee contest to incentivize them to give out the reviews. This effort resulted in a 500% increase in reviews, a 7% YoY revenue increase, and a 20% rise in customer traffic, placing us among the top 10 most improved revenue stores in the company. The campaign's success sparked a company-wide contest, with some locations now seeing up to 1,000% improvement in reviews, further strengthening customer engagement and brand visibility.Additionally, I contributed to a project aimed at improving communication between customer care and dispensary locations. Collaborating with the customer care manager, I helped launch a Teams channel to streamline service interactions, particularly for resolving order issues and communicating product stock. This project was rolled out incrementally, allowing us to address weak points. The improved communication resulted in nearly $60k in recovered sales over three months, with a 33% success rate.

Bradenton, Florida, United States

Florida, United States

Charlotte, North Carolina Area

At Starbucks, I learned how to become an effective leader and listen to the needs of customers to create the best experience for them. I was consistently hailed as the most bubbly and cheerful barista. With my background in inventory control, I took on the store managers responsibility of ordering product and taking care of shipments. Another huge responsibility in this role was visual merchandising. Starbucks supplies us planograms to execute, and I would be the leader in the execution. Starbucks allowed us small freedoms based on the store layout, and my regional managers enjoyed my creative solutions. For example, I used some of our wicker baskets to create a barrier with impulse items to block off the waiting area from the line. This increased the sales for the impulse items as well as improved the customer experience because the line to wait in was delineated much more clearly.

Greater Los Angeles Area

Much of my role as an inventory control expert was receiving and ordering inventory. I was responsible for determining minimum on hand of accessories and small items and maintaining a par for larger devices. I was the sole inventory manager and managed over $3 million in inventory at the Los Angeles Microsoft Store. I was also the primary merchandiser in this role. Microsoft provided planograms for the stores to execute, and I was the most comfortable with the visual standards which made me the natural leader on the team for these events. During this time I won a district contest for lowest shrink in the region.

Bradenton, Fl

This role was my first retail experience. I was part of the visual merchandising team that would execute planograms and reset the floor to spec. I learned about the importance of visual standardization and clean and organized merchandising. I was the top mobile sales person on my team with consistently high margins and add on rates. I was the only person comfortable working within the several different systems provided by mobile phone companies.

Bradenton, Florida

Associate Of Arts (A.A.)

High School

Activities and Societies: Art Club, Realize Bradenton

Certificate, Cosmetology/Cosmetologist, General