Todd James Email and Phone Number
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CDO | CTO | Board Member | P&L Leader | Speaker & Author | AdvisorAn executive with experience managing profitable businesses and leading transformational change in multibillion-dollar companies, I galvanize teams and businesses to adapt to changing needs, drive actionable solutions to complex problems and consistently deliver results. My broad functional experience includes leading global advanced analytics, technology, strategy, operations, consulting, and human resource business units.A sought-after public speaker at established conferences on the topics of artificial intelligence, data, and their application to business, I have also been cited in numerous publications to include Forbes, Wall Street Journal, Harvard Business Review, CIO Magazine, and CDO Magazine. Currently the Chief Data & Technology Officer at 84.51, I have responsibility for the company's data, science, and technology capabilities to drive digital transformation and growth. In addition, I also have leadership responsibilities within the Kroger Co., where I am accountable for enterprise data and leading the artificial intelligence agenda. While at Fidelity Investments, I was a driver of digital transformation, building the global data and analytics capabilities for Fidelity’s Workplace Investing and Healthcare business units, leading efforts to modernize business models through applied artificial intelligence, and directing Fidelity’s Cross-Enterprise AI Center of Excellence. In previous roles, I led high-value client consulting engagements across industries, turned around failing business units and accounts, tripled revenues and co-led one of the most complex U.S. Government reorganizations in history.I started my career as a Coast Guard officer where I held leadership roles in IT, operations, and information security. In addition to a BS in Mathematics and Computer Science from the U.S. Coast Guard Academy, I have earned a MBA from The College of William and Mary, and a MS in Computer Science from the University of Illinois. I am active on LinkedIn and invite you to connect with me or reach out by email:✉ todd.james@verizon.net
Aurora Insights
View- Website:
- aurorainsightsllc.com
- Employees:
- 1
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Aurora InsightsUnited States
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Chief Data & Technology Officer84.51˚ Aug 2021 - PresentCincinnati, Ohio, UsRecruited to pave the way for the continued growth of 84.51° (Kroger Subsidiary), building on its rich data, science, and technology capabilities. Responsible for shaping and delivering the data science and technology capabilities that redefine how customers engage in the retail experience, transforming Kroger and the industry. Broad leadership accountabilities across 84.51° and Kroger include: ✓ 84.51° Product & Design✓ 84.51° Data Science✓ 84.51° Engineering✓ 84.51° Consumer Research✓ 84.51° Enterprise Capabilities✓ 84.51° Labs✓ Kroger Digital Analytics & Business Intelligence✓ Kroger Technology & Digital Research & Development -
Cxo Advisory BoardSierra Ventures Mar 2023 - PresentSan Mateo, Ca, Us -
Senior Vice President - Data, Analytics & Intelligent AutomationFidelity Investments Mar 2017 - Aug 2021Boston, Ma, UsAsked by senior leadership to establish and lead a new global shared services organization to strengthen data and analytics assets for 10,000 employees, 29 million B2C customers, and 20,000 B2B clients within Fidelity’s multibillion-dollar Workplace Solutions business. Set a strategy to drive a more information-driven business through a robust shared services platform that includes:✓ Business Intelligence✓ Artificial Intelligence (AI)✓ Intelligent Automation✓ Data Science✓ Personalization✓ Digital Information Solutions✓ Analytical Consulting✓ Customer InsightsSELECT HIGHLIGHTS:✦ Led a team of 8 direct VP reports and 130+ data scientists/engineers, business analysts, product managers, software engineers, and other professionals across 9 sites.✦ Restructured 10+ separate groups into a single analytics function and new global Agile operating model, launched in under 45 days.✦ Devised a multi-million dollar strategic AI plan, while scaling the AI function to deliver a 50% increase in throughput at a 33% reduction in cost.✦ Led a strategic intelligent automation capability to modernize global servicing and operations through applied artificial intelligence, robotics, automation, and digital workforce management.✦ Led the cross-enterprise AI Center of Excellence (COE) with responsibility for AI strategy, governance, education, ethics, and portfolios across Fidelity. -
Senior Vice President, Performance SolutionsFidelity Investments Jul 2014 - Mar 2017Boston, Ma, UsRestructured two business units to more effectively support key strategic priorities, consolidated the two groups and resolved multiple complex and sensitive issues, enhanced employee engagement, and improved operating performance. These efforts established the function as a high-value, strategic asset for the company. Managed 5 VPs and a 200+ person global team spanning 9 cross-continental sites.SELECTED HIGHLIGHTS:✦ Reorganized, recruited new leadership, restructured 45% of the U.S. team, and implemented a unified shared services model.✦ Improved operations – absorbing 45% work volume increase, cutting cycle time 20%, and driving throughput 93%. Boosted capacity while reducing production costs 30%.✦ Increased customer satisfaction rate to 90% within 12 months.✦ Introduced human capital analytics capability, using data science to produce measurable results… for example, forecasting new-hire attrition with 80% accuracy and accelerating speed-to-proficiency of new hires 40%.
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Senior Vice President, Strategic Business TransformationFidelity Investments Jan 2013 - Jul 2014Boston, Ma, UsTapped by senior leadership to lead a multi-year transformation initiative within Fidelity’s Workplace Investing business, ensuring marketplace competitiveness, scalability, and sustainable future growth. Working with a team of 7 direct reports and 100+ matrixed executives and professionals, directed 70+ concurrent strategic improvement initiatives. Developed an approach that was replicated within other business units across Fidelity. SELECTED HIGHLIGHTS:✦ Secured buy-in and mobilized the business to drive structural changes that substantially reduced annual costs and bolstered competitiveness.✦ Developed a collaborative approach that was leveraged to identify significant efficiencies across all Fidelity business units.
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Senior Vice President, Business ConsultingFidelity Investments Jul 2011 - Jan 2013Boston, Ma, UsPromoted to lead Enterprise Strategy Group that developed and executed strategic initiatives to support Fidelity’s 401k, pension, healthcare, and stock plan businesses. Managed 2 vice presidents and up to 20 consultants on high-impact initiatives.SELECTED HIGHLIGHTS:✦ Led approximately 30 initiatives in 18 months, resulting in above-target client satisfaction scores (average of 4.9 out of 5.0), including redesign of B2B live-channel service model supporting more than 21 million participants across 14,000 client organizations. Identified opportunities to enhance customer satisfaction 250% for B2C and 25% for B2B over 4 years.✦ Enabled retention of billions of dollars in asset flows, maximizing workplace investing and brokerage capabilities.✦ Drove top corporate strategic priorities, built strong pipeline of both work and talent, and expanded group’s consultative capabilities.
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Vice President, Enterprise OperationsFidelity Investments Mar 2007 - Jul 2011Boston, Ma, UsRecruited to lead high-priority strategic initiatives to improve business performance. Steering a team of 10 direct management-level reports and project teams of up to 100 executives and associates, drove bottom-line financial improvements, capitalized on operational efficiencies, and enhanced customer satisfaction and company value.SELECTED HIGHLIGHTS:✦ Increased customer satisfaction 700% within high-value segment by redesigning relationship strategy.✦ Cut cycle time 30%, saving millions of dollars in costs and improving regulatory (FINRA) compliance.
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Senior Manager, Business & Strategy ConsultingDeloitte Consulting Dec 2003 - Mar 2007Worldwide, OoAs P&L leader for a technology and business strategy consulting group, led strategic engagements with government clients and global Fortune 500 companies across pharma, technology, manufacturing, and other industries. Frequently sought out to address complex, high-profile business problems, I cleared hurdles to growing new business relationships, turned around troubled programs and accounts, and resolved wide-ranging technical, organizational, and political issues.SELECTED HIGHLIGHTS:✦ Co-led post-merger IT integration within newly formed U.S. Department of Homeland Security, playing a pivotal role in the most complex U.S. Government reorganization in history.✦ Served as senior member on two of the firm’s top-earning accounts with proven success driving millions in new and incremental revenue growth. ✦ Led major client engagements, including data center consolidations, business/IT alignments, and mergers & acquisitions. -
DirectorResource Consultants, Inc. Mar 2002 - Dec 2003Hired to direct a technology services business unit with full responsibility for P&L. Managed up to 15 concurrent client engagements, leading teams of 20 professionals to provide IT staffing and solutions for commercial and government clients. Through organic and acquisition-based growth strategies, I led a successful turnaround of an underperforming business unit, driving 300% revenue growth, positioning company for multi-billion government contract opportunities, and restoring profitability within 12 months. I also served as IT Director, managing corporate and client-hosted IT environments.
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OfficerUnited States Coast Guard May 1994 - Mar 2002Washington, Dc, UsDuring 8 years in the Coast Guard, served in leadership roles spanning IT, operations, and information security.
Todd James Skills
Todd James Education Details
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Us Coast Guard AcademyMathematics And Computer Science -
University Of Illinois Urbana-ChampaignComputer Science
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William & Mary – Raymond A. Mason School Of BusinessBusiness Administration
Frequently Asked Questions about Todd James
What company does Todd James work for?
Todd James works for Aurora Insights
What is Todd James's role at the current company?
Todd James's current role is Chief Data & Technology Officer at 84.51˚.
What is Todd James's email address?
Todd James's email address is to****@****ity.com
What is Todd James's direct phone number?
Todd James's direct phone number is (800) 343*****
What schools did Todd James attend?
Todd James attended Us Coast Guard Academy, University Of Illinois Urbana-Champaign, William & Mary – Raymond A. Mason School Of Business.
What skills is Todd James known for?
Todd James has skills like Business Strategy, Analytics, Artificial Intelligence, Data Science, Business Intelligence, Leadership, Strategy, Business Transformation, Ai, Management Consulting, Operations Management, Business Process Improvement.
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