Todd James Email & Phone Number

United States

Cincinnati, Ohio, Us

Recruited to pave the way for the continued growth of 84.51° (Kroger Subsidiary), building on its rich data, science, and technology capabilities. Responsible for shaping and delivering the data science and technology capabilities that redefine how customers engage in the retail experience, transforming Kroger and the industry. Broad leadership accountabilities across 84.51° and Kroger include: ✓ 84.51° Product & Design✓ 84.51° Data Science✓ 84.51° Engineering✓ 84.51° Consumer Research✓ 84.51° Enterprise Capabilities✓ 84.51° Labs✓ Kroger Digital Analytics & Business Intelligence✓ Kroger Technology & Digital Research & Development

San Mateo, Ca, Us

Boston, Ma, Us

Asked by senior leadership to establish and lead a new global shared services organization to strengthen data and analytics assets for 10,000 employees, 29 million B2C customers, and 20,000 B2B clients within Fidelity’s multibillion-dollar Workplace Solutions business. Set a strategy to drive a more information-driven business through a robust shared services platform that includes:✓ Business Intelligence✓ Artificial Intelligence (AI)✓ Intelligent Automation✓ Data Science✓ Personalization✓ Digital Information Solutions✓ Analytical Consulting✓ Customer InsightsSELECT HIGHLIGHTS:✦ Led a team of 8 direct VP reports and 130+ data scientists/engineers, business analysts, product managers, software engineers, and other professionals across 9 sites.✦ Restructured 10+ separate groups into a single analytics function and new global Agile operating model, launched in under 45 days.✦ Devised a multi-million dollar strategic AI plan, while scaling the AI function to deliver a 50% increase in throughput at a 33% reduction in cost.✦ Led a strategic intelligent automation capability to modernize global servicing and operations through applied artificial intelligence, robotics, automation, and digital workforce management.✦ Led the cross-enterprise AI Center of Excellence (COE) with responsibility for AI strategy, governance, education, ethics, and portfolios across Fidelity.

Boston, Ma, Us

Restructured two business units to more effectively support key strategic priorities, consolidated the two groups and resolved multiple complex and sensitive issues, enhanced employee engagement, and improved operating performance. These efforts established the function as a high-value, strategic asset for the company. Managed 5 VPs and a 200+ person global team spanning 9 cross-continental sites.SELECTED HIGHLIGHTS:✦ Reorganized, recruited new leadership, restructured 45% of the U.S. team, and implemented a unified shared services model.✦ Improved operations – absorbing 45% work volume increase, cutting cycle time 20%, and driving throughput 93%. Boosted capacity while reducing production costs 30%.✦ Increased customer satisfaction rate to 90% within 12 months.✦ Introduced human capital analytics capability, using data science to produce measurable results… for example, forecasting new-hire attrition with 80% accuracy and accelerating speed-to-proficiency of new hires 40%.

Boston, Ma, Us

Tapped by senior leadership to lead a multi-year transformation initiative within Fidelity’s Workplace Investing business, ensuring marketplace competitiveness, scalability, and sustainable future growth. Working with a team of 7 direct reports and 100+ matrixed executives and professionals, directed 70+ concurrent strategic improvement initiatives. Developed an approach that was replicated within other business units across Fidelity. SELECTED HIGHLIGHTS:✦ Secured buy-in and mobilized the business to drive structural changes that substantially reduced annual costs and bolstered competitiveness.✦ Developed a collaborative approach that was leveraged to identify significant efficiencies across all Fidelity business units.

Boston, Ma, Us

Promoted to lead Enterprise Strategy Group that developed and executed strategic initiatives to support Fidelity’s 401k, pension, healthcare, and stock plan businesses. Managed 2 vice presidents and up to 20 consultants on high-impact initiatives.SELECTED HIGHLIGHTS:✦ Led approximately 30 initiatives in 18 months, resulting in above-target client satisfaction scores (average of 4.9 out of 5.0), including redesign of B2B live-channel service model supporting more than 21 million participants across 14,000 client organizations. Identified opportunities to enhance customer satisfaction 250% for B2C and 25% for B2B over 4 years.✦ Enabled retention of billions of dollars in asset flows, maximizing workplace investing and brokerage capabilities.✦ Drove top corporate strategic priorities, built strong pipeline of both work and talent, and expanded group’s consultative capabilities.

Boston, Ma, Us

Recruited to lead high-priority strategic initiatives to improve business performance. Steering a team of 10 direct management-level reports and project teams of up to 100 executives and associates, drove bottom-line financial improvements, capitalized on operational efficiencies, and enhanced customer satisfaction and company value.SELECTED HIGHLIGHTS:✦ Increased customer satisfaction 700% within high-value segment by redesigning relationship strategy.✦ Cut cycle time 30%, saving millions of dollars in costs and improving regulatory (FINRA) compliance.

Worldwide, Oo

As P&L leader for a technology and business strategy consulting group, led strategic engagements with government clients and global Fortune 500 companies across pharma, technology, manufacturing, and other industries. Frequently sought out to address complex, high-profile business problems, I cleared hurdles to growing new business relationships, turned around troubled programs and accounts, and resolved wide-ranging technical, organizational, and political issues.SELECTED HIGHLIGHTS:✦ Co-led post-merger IT integration within newly formed U.S. Department of Homeland Security, playing a pivotal role in the most complex U.S. Government reorganization in history.✦ Served as senior member on two of the firm’s top-earning accounts with proven success driving millions in new and incremental revenue growth. ✦ Led major client engagements, including data center consolidations, business/IT alignments, and mergers & acquisitions.

Hired to direct a technology services business unit with full responsibility for P&L. Managed up to 15 concurrent client engagements, leading teams of 20 professionals to provide IT staffing and solutions for commercial and government clients. Through organic and acquisition-based growth strategies, I led a successful turnaround of an underperforming business unit, driving 300% revenue growth, positioning company for multi-billion government contract opportunities, and restoring profitability within 12 months. I also served as IT Director, managing corporate and client-hosted IT environments.

Washington, Dc, Us

During 8 years in the Coast Guard, served in leadership roles spanning IT, operations, and information security.

Bachelor Of Science - Bs, Mathematics And Computer Science

Master Of Science - Ms, Computer Science

Master Of Business Administration - Mba, Business Administration