Responsible for the design, implementation, and daily operation of the security for the Arizona Department of Health Services.Is also responsible for the protection of information on various computers and networks, IAM for all environments, SharePoint account management, data access, implementation of policy.

Identity and Access Management, network security, and policy enforcement. Maintained an agency-wide Information Security Program. Ensure that information assets are adequately protected from risk to include HIPAA, PCI, and NIST compliance. Design and implement security processes and procedures while performing, cost-benefit analysis of all recommended strategies. Collaborate with external auditors to conduct in-depth compliance audits and penetration testing. Develop materials, facilitate awareness training for management and employees using web technologies. Analyze security alerts and bulletins for impact to enterprise-wide information technology systems and provide executive summaries on impact.

Helped to safeguard ADHS's computer networks and systems. Planed and carried out security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks. Provided information on Identity and Access Management and provided reports to upper management and outside agencies.

Managed multiple projects while on the Customer Care Support Team. Guided team members in new ways to develop troubleshooting and imaging solutions. Provided extensive hardware and software support for agency PC systems. Assisted in troubleshooting issues with Active Directory and Exchange issues. Extensive working knowledge of Altiris and McAfee ePolicy Orchestrator

Delivered service desk support for DHL clients using company-provided equipment and software. Received incoming calls, offered responsive and accurate troubleshooting. Maintained high levels of professionalism and current knowledge of industry and company standards and technology.

Product Analyst for the AT&T Homezone Satellite Receiver line of business, Served as the Quality Assurance Team Lead under the Quality and Training Manager, and Supervised the Homezone Quality Analysts. Developed technical resources, desk-drops and training aides for multiple lines of business. Consulted frequently with executives of partner companies (AT&T, Accenture and TCIM) for ongoing development for the Home Networking line of business. Conducted overseas training for the launch of Accenture’s Level 2 Home Networking Call center in Manila, Philippines.

Was primarily responsible for serving in intelligence activities such as target processing for artillery units and maneuver brigades. established, maintained and operated radio and wire communications and speech security equipment including encoding and decoding of messages using CEOI or grid thrust line templates. Prepared and maintained daily staff journal, fire support situation maps, status charts, capability overlay, and other fire support and target processing records. Assisted in preparation and dissemination of fire support plans, coordinating documents, and target lists and provides liaison support. Assisted in initiating requests for field artillery, mortar, naval gunfire, and aerial delivered munitions. Emplaced, maintained, and assisted in the operation of laser range finders, target designation, and night observation devices Operated and performed operator maintenance on section vehicles and generators. Performed crew maintenance and participated in organizational maintenance of section equipment.