The primary focus of my work has been in processing, preservation, digitization, improving collection access, and reference. I am also working with our social media team to create content to support our digitization projects.

Performed customer service in the areas of circulation, reference, and readers’ advisory as a supplement to regular library staff.

Customer Service Manager and Front-End Associate, providing customer service and sales assistance to clients. Meticulous attention to all financial procedures.

Developed and managed a digital archive of 35mm slides belonging to the Glass Department. Responsible for all scanning, collating, and classification of materials (images and associated text material) and organizing them to facilitate staff usage of digital materials in classroom environment.

Managed guest services including bookings, room and facility assignments, conference hall management, guest service, billing, and management of the conference staff for dorm and conference space during summer. Scheduled RA rounds and on-call times and directing RAs. Handled and resolved complaints from residents and conflicts between staff.

Managed all aspects of the design lab, including cash handling and accounting, everyday equipment maintenance, supply replenishment, and print queuing and delivery.

Managed cash, billing, and collection accounts, with the goal of maintaining excellent client relationships. Participated in design of new invoicing software and related business process. Created invoices for customers based on factory production information. Worked with third party contractor to resolve technical problems with invoice software. Resolved customer complaint and service issues to the satisfaction of both employer and customer based on data regarding actual dispersal of product. Prepared court case information for account collections as needed. Rigorous adherence to state of the industry record-keeping requirements for small and large scale businesses. Trained peers on how to access financial data to support day to day business.

Supervised printing, collating, and handling of both personal and business customer statements. Oversaw incoming and outgoing mail and materials exchange between operations center and all bank branches. Performed record keeping with couriers transferring financial documents.