Thais Barros Email and Phone Number

• Primary point of contact for clients, addressing inquiries, concerns, or technical issues via different channels - including live chat, email, and phone calls when needed;• Collaborate with cross-functional teams, such as Financial, KYC, DPO, and Technical Support;• Maintain comprehensive knowledge of our gaming products, services, and promotions to assist customers effectively;• Escalate complex or critical issues to its appropriate departments, higher levels of support, or management as needed;• Keep detailed records of customer interactions, transactions, and feedback using our CRM system and Jira.

• Answering tickets managed via Backend as a Player Support Agent for a client of MoGi Group by providing Gameplay, Billing, and Account support for players. In addition to escalating, investigating, and reporting bugs if the need arises.• Directly communicating with the Team Leader and Client in regard to issues occurring and relaying client information to the support team to resolve problems as quickly as possible.• Agent responsible for collecting all the info about major issues to report daily to the Team Leaders, • Additionally, reviewing other agents' tickets and marking mistakes or improvements, if needed.

• Organization and strategic planning for IFRN's International Relations (ASERI);• Monitor the workflow of co-operative partnerships;• Follow up on internal processes through the available platform (SUAP);• Development of a continuous improvement strategy, focused on the implementation of the process management's culture in the office.

• Procedures concerning the management of documents to optimize data entry in the personnel department;• Manage the sales cycle when posting purchase requisitions and orders using the Bierheld (ERP) system in conciliation with the commercial team;• Monthly Financial and Commercial reports with sales volume and rate of stock;• Development of Standard Operational Procedure (SOP) for guiding the departments;• General purchasing.

Promoted in order to work in the implementation of the new Global Travel agency at Arcadis. Constant interface with both Arcadis and BCD Travel Global Teams. Responsible for Travel and Fleet Management with national coverage. • Responsible for negotiation and commercial agreements with airlines, car rental companies, and hotels. • Travel Cost Reports Extraction through the CTM powered by Argo;• Suppliers’ Payment processes Management;• Self-booking tool Support and training for Employees (CTM);• Rental costs (rent a car x fleet) comparative report;• Leasing Strategy definition, based on Services offer, aiming for costs reduction generating savings for projects.• Contract Analysis;• New Suppliers Homologation;

• Service to the general public: visitors, employees, and service providers (personal and telephone);• Management of meetings: agenda, organization of infrastructure existent;• Management and control of taxi vouchers and conference of payment spreadsheets;• Assistance to employees and service providers;

Working in Receptionist functions and also responsible for HR activities, Supplies, and Personnel Department. • Welcome guests;• Provide accommodations;• Entering reservations in the system, adjust availability in portals (such as buuteeq and My Allocator);• Organize documentation from new employees;• Launch applications for Meal Card and Transport Card in the Ticket.com system;• Staff training;• General purchasing (cleaning material, breakfast, amenities to the rooms, etc.).

Worked as Executive Assistant and reported directly to three Brazilian directors and one American (they were divided into positions of senior managing director, managing director, and senior directors) at the Design and Construction department.• Management of meetings: agenda, preparation of materials for meetings, organization of infrastructure existent, support to users;• Review and organization of pantry services for training, meetings, breakfast, lunch, etc.;• Direct contact with a travel agency for managing and buying tickets and booking hotels for department employees and external consultants;• Managing and launching invoices to payment in the Protheus system.

Shared assignments with three others receptionists at Tishman Speyer’s Office. Support to directors, managers, and employees. Service to the general public: visitors, suppliers, and service providers.• Service to the public, personal, and telephone;• Management of meetings: agenda, preparation of materials for meetings, organization of infrastructure existent, support to users;• Review and organization of pantry services for training, meetings, breakfast, lunch, etc.;• Receiving and sorting correspondence and general documents (management and control of entry and exit);• Assistance to suppliers and service providers.