Thomas Mcbride Email & Phone Number

Portland, Or, Us

Portland, Or, Us

Pori, Satakunta, Fi

Houston, Tx, Us

Houston, Tx, Us

Houston, Tx, Us

Maintained ecommerce integration with Vroom's backend servicesDeveloped and maintained logistics integration architectureAutomated routing of vehicle deliveries in SalesforceDesigned and implemented Field Service for logistics, including mobile app implementation and rolloutExtensive Apex code workLight LWC development

Nations Home Warranty provides home warranty coverage residential properties. As business grew, staff found their call center staff overwhelmed. They needed the ability to handle an increasing volume of claims from their customers and new warranties from their sales reps. The owners needed to know how which products were selling the best, what coverage was costing them the most, and keep track of the outstanding coverage on their warranties for state regulators.• Conducted discovery/analysis of requirements with client• Created comprehensive business application for managing a sales and customer service call center, streamlining data entry and improving accuracy• Enabled management and executive staff to quantify key performance indicators with reports an analytics and subsequently make strategic decisions• Ensured legal compliance with the Texas Real Estate Commission by creating an escrow report for all active warranties• Managed users and security requirements for multiple roles and profiles• Designed business communications forms and email marketing tools• Migrated data from previous systems and data sources• Provided ongoing support, development and administration duties as required

Us

The Dallas Public Library provides a host of community services ranging from children’s story time to GED classes• Customer service including research assistance and technical support for the library's online services• Maintained/organized library collection• Founded Timberglen Branch Writer’s Workshop• Managed book sale area, improving sales by more than double over previous year

DFW Group, Inc. is a real estate management company specializing in inspecting and maintaining foreclosures. Their inspectors were widely geographically distributed and had to submit detailed property inspections and images via FedEx to the main office, a slow,cumbersome system that meant delays in completing inspections and getting paid. They needed a system that would allow them to electronically transmit their inspections to the office, and ensure that edits made at the office were synchronized back to the field inspectors.• Conducted discovery/analysis of requirements with client• Created system for property inspectors to record inspections and images while on site, and a synching process to allow transmittal of data and images to the home office using FileMaker Pro SDK, a significant cost savings over previous method• Created reports to allow managers to schedule inspections and follow-up on progress with their staff• Provided ongoing support, development and administration duties as required

Christmas Morning is an antique toy warehouse that hosts an annual auction of rare toys from the late 19th century through the seventies. As their auction grew and more call center reps were hired, they found themselves having difficulty keeping track of the latest bids on items. They needed a centralized system for tracking bids, and a way to ensure that bids did not conflict. Once the auction was over, they needed a reliable, accurate way to know who won and where to ship the toys. • Created auction system to track toys, bids and customers• Designed user interface and processes to allow multiple network users to place and automatically increment bid amounts, increasing the efficiency of phone operators and the number of bids they could enter and eliminating conflicting bids• Designed and created reports to generate mailing labels for auction winners• Designed reports and analytics that identified trends in customer interest, average bids, and bidding activity, enabling owners plan to strategically for their future auctions