Splunk is the leading platform for Operational Intelligence. Where you see servers and devices, apps and logs, traffic and clouds; we see data… everywhere. Splunk enables the curious to look closely at what others ignore: machine data, and find what others may never see: insights that can make your company more productive, profitable, secure and competitive. What can Splunk do for you? Just Ask.

• Assisted and maintained pre-sales technical relationship with Logentries’ customers. This required working closely with a very young sales team of 3 AEs and 5 BDRs. The role included mentoring the sales team from a technical and business standpoint, working with customers to deploy the Logentries’ solutions, and presenting to customers of all levels our business and technical value. Helped to hire and mentor a new full-time Sales Engineer and full-time Customer Success Manager.• Managed the Customer Success team, which include 3 technical engineers (1 in Boston, 2 in Dublin) and a CS Specialist (non-technical sales member) that are responsible for all facets of the customer experience, from initial touch during the sales cycle all the way through to hand off to a more traditional support model. Non-technical issues include: Billing questions, renewal quotes, and upsell opportunities. • Created escalation and outage procedures to ensure that the Customer Success and Engineering teams were aligned on internal and external communications during service interruptions. Work along side our DevOps team to troubleshoot and resolve any production issues.• Created and maintaind a Customer Engagement Score – a metric to gauge customer usage of the platform based on key performance metrics of each account. This score allowed us to proactively reach out to customers who were not using the product and close to churning out. The score was also used to reach out to top trials by usage for the sales team to proactively target on a weekly basis.

Managed and mentored two teams, Enterprise Services and Support, which is comprised of six total people (3 support, 3 services). Management included KPI and MBO discussions and performance reviews of all members, as well as recruiting and hiring of two members of the team.Tracked and maintained a 97% customer satisfaction rate year over year. This information is tracked through weekly reports, customer survey responses, and random customer reach outs.Implemented and tracked process for deployment of Core Security’s Insight Enterprise product. This included kickoff, SOW/MSA, architecture documents, physical deployment, and sign off. This process decreased the backlog of customer deployments by 30% over the course of the first three months it was implemented.Worked in tandem with the Sales Engineering team to position Core Insight strategically into Enterprise accounts.

• Handled responsibility for providing pre-sales services to a global sales force. This role required traveling domestically to give product demonstrations and presentations. Meetings were either face-to-face or via WebEx. • Assessed customer requirements surrounding email management software through iterative communications across multiple team members inside each company.• Main point of escalation for Sales, Support, and Customer issues that affected the customer experience. This required a high level of organizational skill and excellent independent time management.

Quota carrying member of North American Messaging Specialist SE team. Focused solely on Enterprise Vault and Brightmail (SMS) selling, deployment, and pre-sales support. Responsible for co-founding and leading the Domino Ranger team - which was a group of Lotus Domino focused EV enthusiasts in the company.

Responsible for technical support and deployment (including Professional Services) of Providus' SOX compliance ORM software. Also maintained and developed the internal CRM software.

Team of 3 that operated and maintained a hosted (Exodus) environment for payment processing of online orders. Included hardware maintenance, software deployment, network infrastructure (Cisco) and security enforcement.Attended and obtained SANS training and certification.

Unix and Windows system administration.