Tom Snellgrove Email & Phone Number

Wakefield, Massachusetts, United States

Wakefield, Massachusetts

• Led technical teams within both Delivery and Engineering organizations. Within Delivery, led AWS cloud projects for multiple enterprise customers and drove team strategy and organizational change. Within Engineering.
• Fannie Mae: Provided discovery, architecture documentation, and service RACI for AWS EC2 support takeover. Consulted on IAM permissions and AZ outage RCA. SOW signed; growth from 200 to 500 EC2s.
• NASCO: Led RFP response, initial SOW dialog, and LZ design consult under tight deadlines; SOW signed
• CA DMV: Solutioned Account and VPCs for WSI app migration to AWS; Approved by customer ARB
• Significant consult on projects & RFPs for Honda, Kyocera, Hertz, Flagship Pioneering, and L’ORÉAL
• Delivery Leadership: Created team skills inventory, established standard interview process, initiated weekly Lunch & Learn seminars, collaborated with Sales to predict pipeline, liaised with Loopio & SharePt teams.

Benton Harbor, Michigan

• Guided Kyndryl’s technical strategy at an F200 home appliance maker. Oversaw a complex, hybrid IT estate including 2400 servers and 69K users spanning AWS, GCP, and 70 sites globally. Collaborated closely with.
• Improved AWS EC2 de-provision times by 2x via rigorous process review, reporting, and automation
• Increased Ansible connection success rate by 20% in high-profile automation remediation.
• Solutioned the AWS cloud migration for mission-critical enterprise Identity Manager (ISIM) including OS, application, and monitoring upgrades and the introduction of HA via ALBs and active-active DB clustering.
• Created designs and cost models for steady-state IT migrations including HA for AWS-based Citrix NetScaler, TSM backup to Rubrik, iCloud link to VPN, IBM Tivoli Monitoring to ScienceLogic
• Led client innovation initiatives including AWS Nitro instance upgrade planning and a Digital Twin proposal

Dallas-Fort Worth Metroplex

• Directed IBM’s global technical strategy at an F150 Engineering, Procurement, and Construction firm. Responsible for 400 sites, 2500 servers, and 25,000 users spanning six continents. Led a team of four architects and.
• Cloud: Solutioned Fluor’s first cloud storage (~800 TB); Designed and initiated Fluor’s first cloud compute project
• ERP: Oversaw the proposal, design, and implementation of Fluor’s enterprise SAP server and storage refreshes
• Migrations / Deployments: Architected and led Fluor’s Automation initiative (Ansible Tower), DDI migration (QIP to Infoblox), Web Filtering rollout (Forcepoint), Global Tape Encryption, SIEM upgrade (QRadar), BigFix.
• Datacenter: Led server hardware refreshes, Reduced raised-floor sq ft, Migrated MDF cable plant to Pod design
• Commercial Success: Lead the technical client negotiation for the five-year services contract signed in 2019

Raleigh-Durham, North Carolina Area

• Led IBM’s technical strategy for the North America region of a Zurich-based F500 power and automation firm. Responsible for 75 sites, 550 servers, and 9,200 users across the US & Canada. Led delivery teams from North.
• Led the technical planning for six mid-sized M&As; Developed a repeatable M&A transformation process
• Designed a first-of-kind enterprise flash storage solution to address SAP performance; 464% latency reduction
• Directed the migration of North America SAP Oracle to DB2; 70% compression achieved
• Reduced DR Test recovery time by 66% via a 3-year, cross-tower innovation program
• Drove the technical and commercial transformation mandated by a newly signed and overhauled 5-year contract

Secaucus, NJ

• Provide leadership and architecture at a name brand electronics firm. Responsible for the hardware and OS support for five US sites, 500 Intel & 100 AIX / HP-UX servers, and 5000+ users. Increased team from 11 to 15 to.
• Co-led mission-critical NT Elimination project that upgraded 130 NT4 servers and 15 NT4 domains in 3 months
• Stabilized the IT environment and introduced VMware virtualization to reduce cost and build time
• Standardized and documented server config, installation, monitoring, asset tracking, and decom procedures
• Enhanced support, billing, and client trust by creating the account’s first comprehensive server inventory

New York, NY

• Senior engineer for Intel servers, SANs, clusters, and VMware virtualization in an environment of 500+ servers, four SANs, and 3000+ users spanning five NYC sites. Directed numerous key IT projects. First full-time.
• Designed, implemented, and trained teams for a new hospital ERP system with EMC SAN and multiple clusters
• Led recovery from Zotob virus outbreak; designed & deployed patch distribution solution to avoid reoccurrence
• Solutioned and led the successful NYU datacenter migration from Manhattan to Staten Island; 120+ servers
• Migrated multi-site backup system from BackupExec to TSM; Collaborated with app teams to avoid impact
• Directed successful crisis resolution for 110° F thermal spike in datacenter; All critical systems preserved

New York, NY

• Enlarged and transformed the team to meet the rapidly changing needs of simultaneous IT outsourcing and Hospital de-merging. Restructured the team, clarified ownership and accountability, established clear actionable.
• Provided hardware and NOS support for 500+ Intel servers and 4 mid-range SANs supporting 3000+ users
• Grew the Intel Server Services staff from three to eleven to meet increased service demands
• Oversaw the server-based emergency patch rollout for the August 2003 Windows Blaster worm
• Led the Intel server response & recovery during 24+ hour 8/14/03 Northeast blackout – the largest in US history

New York, NY

• Created and led the Intel Server Services team. Established a “horizontal”, SLA-driven approach to the installation and support of Intel servers. Modernized, standardized, and documented server deployment process with.
• Provided hardware and NOS support for 400+ Intel servers and 3 mid-range SANs supporting 3000+ users
• Created and led 3 person Server Services Team. Defined focus, policies, standards, and SLAs.
• Migrated single-tape ArcServe backups to ATL-based BkpExec solution for 110 servers across 2 campuses
• Designed & implemented hospital’s first mid-range SAN and Installed W2K & Netware 6 F&P clusters
• Led post-9/11 Intel server and SAN recovery effort for downed data center four blocks from ground zero

New York, NY

• Energized and organized a troubled IT department at the US HQ of a leading global PR firm. Established a long-term, cost-effective, technology plan. Restored user and business management trust in IT. Led team to.
• Provided server, network, and deskside support for an office of 250 users & 12 servers
• Restructured team to improve skills alignment and enlarged staff from 5 to 7 to meet increased business expectations
• Upgraded server infrastructure: Novell 4.1 to NT4 File & Print migration, Exchange 5.5 hardware upgrade; Server room overhaul including rack installation and UPS & AC upgrades; Segmented and modernized LAN backbone
• Played a key technical and communication role in the company-wide response & recovery from the Melissa virus
• Led the successful Y2K compliance effort for the NY Office

Cambridge, MA

• Joined pre-IPO Internet startup as employee number fifteen to build and lead IT services. Supported dramatic growth and change including: a 5x increase in company staffing, infrastructure design for two office moves.
• Provided server, network, deskside, and PBX support for an office of 75 users & 9 servers
• Worked closely with the finance department to select & implement a mid-range, SQL-based accounting system
• Led Microsoft Office 95 to 97 desktop migration and NT 3.51 SP5 to NT 4.0 SP3 server migration

Salem, MA

• Brought a new level of customer service to a 35-year-old aerospace firm. Advanced rapidly from junior deskside technician to server role. Administered Novell network, managed vendor relationships, developed and led IT.
• Provided server, network, and deskside support for an office of 160 users & 7 servers
• Defined & implemented first plant-wide PC hardware standards, significantly improving cost efficiency
• Assisted in LAN segmentation and wire closet restructuring project to improve network utilization
• Represented northeast division for $2M company-wide Office Suite standards contract