Siu Po Kingert Tsoi Email and Phone Number

Providing personalized financial guidance and solutions to small business clients to help them achieve their financial goals.

Graduated from Project Management with the following skills:-Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation-Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation-Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget-Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met-Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes

• Provided exceptional customer service by assisting customers with various banking transactions, including deposits, withdrawals, and loan inquiries.• Resolved customer complaints and concerns promptly and courteously, escalating complex issues to the appropriate department when necessary.• Promoted bank products and services, effectively cross-selling to meet individual and team sales targets.

I was a intern in the stock trading company helping customers understand the products of the company.