IT Service Desk Manager & Software Trainer. Core Strengths include Collaboration, Problem Solving. Business Process Improvement, Training & Development, and IT Support. Excellent verbal and written communication skills. Polished interpersonal and customer service skills. Able to explain technical issues to technical and nontechnical employees and customers. Proficient with a wide array of computer hardware and software. A proud member of Beta Gamma Sigma, the international business honor society. Microsoft Office Specialist (MOS).Key Strengths:• Collaboration.• Problem Solving.• Software training program development & delivery. • Software & hardware technical support.• Business Process Improvement. • Vendor Relationship Management.• Operations Management. • Project Management.
Listed skills include Training, Crm, Leadership, Process Improvement, and 13 others.