Tom Steele Email & Phone Number

Taunton, Massachusetts, United States

Taunton, Ma

Responsible for managing and supporting all Bank technologies, including but not limited to infrastructure, servers, networking, telecommunications, PC's, hardware, and software. Duties include the development, implementation, and administration of the Bank’s comprehensive Information Technology management program and Business Continuity program.Oversees IT Administration and IT Risk Management by ensuring appropriate security / configuration are in place. Keeps abreast of industry trends, regulatory changes, and emerging threats related to information technology. Manages the acquisition, installation, and maintenance of the organization’s WAN, LAN, Software, and IOT.

Waltham, Ma

An Information Technology Professional with extensive experience in supporting and managing projects in the areas of software/system administration. Demonstrated skill in meeting compressed deadlines with multiple concurrently scheduled projects. Key core competencies in supporting corporate information architectures.Tom served as the National Ncare Practice Manager for NWN corporation. Responsible for engineering, personnel management, escalations, quality assurance, contract renewals and retention, sla metrics, reporting, and documentation. Tom ensures the best products and services are offered and fully understood by NWN and the customers.Technical Certifications: Microsoft Certified Systems Engineer (MCSE), VMware Certified Professional (VCP)Experience:Microsoft Exchange 2003-2010Windows Server 2000, 2003, 2008, 2012SAN Storage (NetApp, EMC, HP Storageworks, Equallogic)Citrix XenAppMicrosoft SharePoint 2013Windows 8PowershellVMwareSite Recovery ManagerVeeam Backup and RecoverySymantec Backup ExecCisco SwitchingCisco Call Mgr and UnityTCP/IP,DNS,DHCP, Active Directory, Group Policy

Andover, Ma

Network Administrator for over 200 companies with more than 1,500 servers, 200 firewalls, and 3,000 desktops. Resolve all network and server related issues for New England customers 24x7 365 days a year.Maintain and troubleshoot Citrix Server farms running 20+ Win 2003 servers (physical and virtual).Provide high level support to ensure application availability to major companies and universities.Serve as a point of escalation for Server 2003, Exchange, Citrix, SharePoint, and Backup Exec issues. Manage technologies including MS Clustering, Active Directory, DNS, DHCP, Security, Terminal Servers.Responsible for automating Patch Management, Performance monitoring, and Audits for over 1,500 servers.Mentor and train technical staff on new technologies while resolving the more technical issues.Resolve all spam and email related issues for over 200 companies.Maintain accurate documents for all customer Network diagrams and server entitlements.Manage projects to completion for SharePoint, Exchange, Citrix, MXLogic, IronMountain, Kaseya.Recipient of several MVP awards.Promoted to Managing Director of the Support Center.Responsible for the management and development of the 16 person engineering staff to be able to meet contractual obligations and maintain customer satisfaction.

Developed corporate knowledge mgt system in Share Point using SQL Server, ASP, XML, and web parts.Migrated organization from Lotus Notes to SQL Server to accommodate corporate restructuring.Managed development projects in VB and a variety of web applications while meeting deadlines.Implemented Crystal Reports Enterprise and developed crystal reports based off Oracle and SQL Server.Successfully transitioned IRI to a new call tracking system, while increasing overall client satisfaction.Setup and maintained SQL Server databases for 75+ user community using ODBC, OLEDB, and DTS.Developed large-scale installations to People Soft's Vantive application using Install Shield 6.

Masters, Software Engineering 2003

Software Engineering

Information Systems, Business Information Systems

Activities and Societies: Cross Country, TrackBusiness Information Systems