Tyler Stevens Email & Phone Number

Calgary, Alberta, Canada

- Continue all related Guest Experience Expert roles (At Your Service, Front Desk Agent, Bell/Valet Assistance, M Club assistance, Night Audit)- Expanded experience in the Front Office including Inventory Balancing, Sertifi, UNICORN, Blocking Rooms, Market Code Management, Daily Reports, Serve as role model and mentor by working alongside employees to perform technical and functional job duites, coordinate tasks and work with other departments to ensure that the department operates effcientlyInventory Balacing - Ensuring Property Management System (PMS) is matching with Marriott's central reservations system (MARSHA) to maximize revenueSertifi - Marriott has innovated third party payment with a secure platform called Sertifi. Daily I set up reservations with this platformUNICORN - an AI based tool used in Full Service Property Management System to process Mobile Key Inserts, Late Cancellation Fees, and other tasks more efficiently

Calgary, Alberta, Canada

- Executed seamless check-in and check-out experiences for guests through various roles as valet and bell attendant, night audit and front desk agent- Quickly transitioned into Marriott’s Commitment to Clean program and adapted to a new culture of cleanliness and guest expectations through the COVID-19 Pandemic.- Took on various departmental roles at once in order to provide a safe environment for guests and associates. Various roles included housekeeping and maintenance.• Pre-pandemic, the hotel implemented a program called Workforce Innovation where various roles were integrated in front of house operations (for example, I had shifts where I worked in our concierge lounge and then would host guests at the front desk. This provided authentic hospitality through creating personal connections with guests.

Kananaskis, Alberta

Reporting to the Senior Accountant and Controller,- Preparation of Income Journal excel file for Pomeroy Kananaskis Mountain Lodge (PKML) through Opera property management software- Review and approve Daily Sales Journals for sister properties Mount Kidd Manor (MKM) and CrossWaters Resort (CWR) through Multi Systems Inc. property management software- Prepare Daily Flash Reports- House Account write-offs for the three properties (PKML, MKM, and CWR)- Preparation of daily deposits and server due-backs (of the hotel's five outlets - Employee Float Audits on a monthly basis- Filing of Accounts Payables and Receivables - Any additional tasks as they are needed

Ontario, Canada

- Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions- Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate- Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank- Posting charges to guest room and House accounts using the computer- Closing guest accounts at time of check out, and ascertaining guest satisfaction- Responding to, and addressing guest complaints and concerns- Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate- Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock- Performing additional duties as assigned by the supervisor

Banff, Alberta

Banff, Alberta, Canada

Technical Diploma, Hospitality Management - Hotel And Resort, 2Nd Year

Technical Diploma, Biotechnology, (Gpa) 3.0