Tish St. Germain Email & Phone Number

Bellevue, Washington, United States

As the Director of Delivery Leadership, I am responsible for business development and leadership for a fantastic team of technology delivery leaders who lead projects to solve complex technology challenges using the best in class project management and agile tools and techniques. AIM Consulting, an Addison Group company, is a rapidly growing leader in technology consulting services and solutions delivery that helps companies compete effectively in the digital world. AIM’s differentiation is its ability to build long term relationships with the best technology consulting talent in the region and to deliver end-to-end on business-critical initiatives with modern technologies and processes

Bellevue, Washington, United States

Responsible for large, multi-layered, complex project execution with a focus on excellent client relationships, delivery oversight, and demonstrated thought leadership .

Bellevue, Washington, United States

AIM Consulting, an Addison Group company, is an award-winning industry leader in technology consulting and solutions delivery. AIM’s differentiation is our collaborative engagement model that provides cross-functional results. We work with clients, shoulder to shoulder, for one goal – their success. Founded in 2006, with offices in Seattle, Minneapolis, Denver, Houston, and Chicago, we are ranked among the fastest growing private companies and best companies to work for due to a long track record of success with our partners and consultants. Our long-term relationships with the best technology consulting talent allows us to deliver on expectations, execute on roadmaps, and drive modern technology initiatives. Key Client Teams:Meteorcomm Hosted Products TeamMicrosoft One Commercial Partner Compliance Training ProgramMicrosoft M365 Application Certification TeamMicrosoft Research Technology & Engineering TeamExpedia Media Solutions Data Platforms Team

Bothell, Washington, United States

One of many teams impacted by AT&T’s decision to outsource the Technology Development Group.• Onsite liaison at AT&T. Directed multi-platform technical team, aligning development, test, and operations, and delivery on pre- and post-sales commitments for managed service contract. Responsible for status presentations and reports to client’s C-level executives.• Negotiated and secured over $6M in project development revenue and responsible for additional $2.2M in revenue for ongoing operations. • Streamlined team functions to maximize revenue. Orchestrated moving functions offshore while maintaining existing product platforms quality and stability. Assessed team members and identified where subject matter experts could be better utilized, empowering them to grow their skills and expand their areas of responsibility.• Responsible for migrating 10-year-old product platform to Cloud infrastructure. First AT&T platform identified to move to Azure – considered Flagship project to identify issues, risks, and set standards for others to follow.

Bothell, Wa

Managed team of technical product owners and support personnel responsible for designing, developing, and supporting API’s exposed to 3rd party developers, aggregators, and large enterprises. Worked closely with Consumer, Enterprise Business, and Emerging Devices Marketing teams as well as architecture, development, test, release management, project management and operations teams. Grew onshore and offshore team from 12 personnel to 90+. Responsible for employee recruitment, mentoring, and promotions, as well as management of 3rd party vendors, contract negotiations, and performance assessments.• Turned around struggling product platform by streamlining and focusing cross-functional teams to act as a cohesive team. Platform grew to $4.5M/month in revenue.• Spearheaded development change from traditional waterfall to Agile development methodology for improved time to market, quicker reaction to change, and better resource efficiencies• Standardized Tier 1, 2, and 3 Customer Support to establish industry best practices and drive continuous improvement initiatives• Faced with end-of-life scenario on legacy gateway platform, initiated and secured proposal to C-level executives to purchase the intellectual property, source code, and personnel from legacy vendor• Acted as Program Sponsor for a 3-year, multi-phase, $50+ million project to replace the legacy wireless network platform responsible for ~2 billion transactions per month • Launched industry-leading Short Code Campaign Management System through 3rd party vendor. Responsible for contract negotiation with vendor, determining terms of the contract including performance requirements, costs, and penalties, and driving delivery schedule. System recognized for ease of use for both customers and support team.• Earned AT&T’s Service Excellence Award

Redmond, Wa

Promoted into this management position to expand knowledge and functionality of the Cingular network by AT&T technical teams. Assembled and trained a 14-member technical group that became model of excellence for lifecycle and release management throughout the Wireless Data Group. Effectively administered up to $16 million annual budget. • Assembled and trained up to a 14-member technical group • Introduced lifecycle management model which became company standard • Designed outage/issue management process to reduce production interruptions • Accountable for performance of top consumer browse products worth over $1B in annual revenue• Responsible for tracking 14 different vendor’s monthly performance, ensuring issue resolution, and negotiating vendor contracts and service level agreements • Expanded release management performance from historical one per year to more than two per month • Earned Sr. Vice President Excellence Award for Extraordinary Release, Lifecycle, and Operations Execution

Redmond, Wa

• Led a wide range of national mega-projects for AT&T Wireless/Cingular/AT&T. Worked closely with executive management to create scope of work, milestones, and completion strategies • Developed and supervised project teams of up to 75 manag¬ers and technical personnel who oversaw numerous remote project groups • Facilitated regular strategy and progress meetings • Identified/clarified risk areas and developed comprehensive contingency plans • Earned AT&T’s Spirit of Excellence and Circle of Excellence awardsKEY PROJECTS:• MediaNet 3.0 Launch: Recruited to lead a strategic initiative that was in danger of missing mandated launch date. Consolidated diverse and inefficient work teams under central leadership. Full accountability for cross-functional project plan, budget, and resolution of issues to ensure on-time and on-quality release. Clearly defined scope, milestones, and direct executive decision-making link. Project was launched on time and budget. Product considered huge success exceeding business case revenue goals within 6 months.• Credits & Adjustments Reduction Project: Assigned total responsibility for reducing the promo-tional/retention expense category for AT&T Wireless. Led a cross-functional team including corporate vice presidents, department heads, project managers, and technicians in identifying and resolving chronic and long-term misallocation and legacy billing issues. Reduced monthly expenses from $32 million to $7 million within five months, dramatically exceeding goals and projections. • TeleCorp Integration Project: Led the cross-functional team which seamlessly integrated the $5.6 billion acquisition of a 1.1 million subscriber telecom company covering 14 southeastern states and Puerto Rico. Effectively redesigned the legacy transition methodology to accommodate the scale and breadth of the project, the largest conversion in company history to that date.

Redmond, Wa

Provider of smart antenna solutions for cellular industry with annual sales of $36.5 million.PRODUCT MANAGER – • Led the development of products from concept through final customer installations • Coordinated efforts of multiple departments in managing product development including product introduction, margin analyses, and feature content • Determined product structure, options, configurations, and implementation plans • Identified six different fundamental product problems requiring 100% recall, analyzed company’s liability and recall costs, formed replacement plans, and led successful recall effortsPROJECT MANAGER – • Spearheaded up to 15 projects simultaneously, leading cross-functional teams, focused on development of separate components of the company’s signature system, including hardware, software, and integration • Wrote several ISO compliant procedures that allowed flexibility and streamlining when warranted, while maintaining structure to assure details were not overlooked • Consistently recognized for leadership, organization, and comprehensive technical knowledge combined with rigorous attention to detailSpecial Assignment: Took over a troubled international installation project that was dramatically behind deadline and in danger of the contract being lost. Immediately identified key problem areas, mobilized resources, and redirected team members on strategic goals. Managed six-city deployment process, establishing company performance standards for efficiency and quality. Completed project on time and within customer compliance requirements, resulting in $3.5 million in additional contracts.

Bachelor Of Arts (B.A.), Majored In Psychology With An Emphasis On Neuroscience With A Minor In Sports Medicine

Activities and Societies: Member of Tri-Delta Sorority

Master Of Business Administration (Mba), Marketing

Completed my MBA in 2 years by going to night school while working full-time in Real Estate.