Tish St. Germain Email & Phone Number

Bellevue, Washington, United States

As the Director of Delivery Leadership, I am responsible for business development and leadership for a fantastic team of technology delivery leaders who lead projects to solve complex technology challenges using the best in class project management and agile tools and techniques. AIM Consulting, an Addison Group company, is a rapidly growing leader in.

Bellevue, Washington, United States

Responsible for large, multi-layered, complex project execution with a focus on excellent client relationships, delivery oversight, and demonstrated thought leadership.

Bellevue, Washington, United States

AIM Consulting, an Addison Group company, is an award-winning industry leader in technology consulting and solutions delivery. AIM’s differentiation is our collaborative engagement model that provides cross-functional results. We work with clients, shoulder to shoulder, for one goal – their success. Founded in 2006, with offices in Seattle, Minneapolis.

Bothell, Washington, United States

• One of many teams impacted by AT&T’s decision to outsource the Technology Development Group.
• Onsite liaison at AT&T. Directed multi-platform technical team, aligning development, test, and operations, and delivery on pre- and post-sales commitments for managed service contract. Responsible for status.
• Negotiated and secured over $6M in project development revenue and responsible for additional $2.2M in revenue for ongoing operations.
• Streamlined team functions to maximize revenue. Orchestrated moving functions offshore while maintaining existing product platforms quality and stability. Assessed team members and identified where subject matter.
• Responsible for migrating 10-year-old product platform to Cloud infrastructure. First AT&T platform identified to move to Azure – considered Flagship project to identify issues, risks, and set standards for others to.

Bothell, WA

• Managed team of technical product owners and support personnel responsible for designing, developing, and supporting API’s exposed to 3rd party developers, aggregators, and large enterprises. Worked closely with.
• Turned around struggling product platform by streamlining and focusing cross-functional teams to act as a cohesive team. Platform grew to $4.5M/month in revenue.
• Spearheaded development change from traditional waterfall to Agile development methodology for improved time to market, quicker reaction to change, and better resource efficiencies
• Standardized Tier 1, 2, and 3 Customer Support to establish industry best practices and drive continuous improvement initiatives
• Faced with end-of-life scenario on legacy gateway platform, initiated and secured proposal to C-level executives to purchase the intellectual property, source code, and personnel from legacy vendor
• Acted as Program Sponsor for a 3-year, multi-phase, $50+ million project to replace the legacy wireless network platform responsible for ~2 billion transactions per month

Redmond, WA

• Promoted into this management position to expand knowledge and functionality of the Cingular network by AT&T technical teams. Assembled and trained a 14-member technical group that became model of excellence for.
• Assembled and trained up to a 14-member technical group
• Introduced lifecycle management model which became company standard
• Designed outage/issue management process to reduce production interruptions
• Accountable for performance of top consumer browse products worth over $1B in annual revenue
• Responsible for tracking 14 different vendor’s monthly performance, ensuring issue resolution, and negotiating vendor contracts and service level agreements

Redmond, WA

• Led a wide range of national mega-projects for AT&T Wireless/Cingular/AT&T. Worked closely with executive management to create scope of work, milestones, and completion strategies
• Developed and supervised project teams of up to 75 manag¬ers and technical personnel who oversaw numerous remote project groups
• Facilitated regular strategy and progress meetings
• Identified/clarified risk areas and developed comprehensive contingency plans
• Earned AT&T’s Spirit of Excellence and Circle of Excellence awardsKEY PROJECTS:
• MediaNet 3.0 Launch: Recruited to lead a strategic initiative that was in danger of missing mandated launch date. Consolidated diverse and inefficient work teams under central leadership. Full accountability for.

Redmond, WA

• Provider of smart antenna solutions for cellular industry with annual sales of $36.5 million.PRODUCT MANAGER –
• Led the development of products from concept through final customer installations
• Coordinated efforts of multiple departments in managing product development including product introduction, margin analyses, and feature content
• Determined product structure, options, configurations, and implementation plans
• Identified six different fundamental product problems requiring 100% recall, analyzed company’s liability and recall costs, formed replacement plans, and led successful recall effortsPROJECT MANAGER –
• Spearheaded up to 15 projects simultaneously, leading cross-functional teams, focused on development of separate components of the company’s signature system, including hardware, software, and integration

Bachelor Of Arts (B.A.), Majored In Psychology With An Emphasis On Neuroscience With A Minor In Sports Medicine

Activities and Societies: Member of Tri-Delta Sorority

Master Of Business Administration (Mba), Marketing

Completed my MBA in 2 years by going to night school while working full-time in Real Estate.