Tim Stone Email & Phone Number

Fox River Grove, IL, US

Bloomington, Minnesota, US

In my role as an IT management professional, I address significant challenges in IT and company alignment. My approach combines tactical execution with crisis management, focusing on transforming issues into growth opportunities, avoiding blame, and guiding teams towards solutions.I am committed to strategic planning that elevates IT from a cost center to.

Bannockburn, IL, US

• Oversaw escalation process, customer issues, and SLA adherences. Following Netrix’s acquisition of Bullet Group Consulting, transitioned to lead a team of 34 engineers working 24/7 to deliver recurring revenue across 7.
• Revenue Generation: Secured $3.5M in recurring revenue through strategic expansion across seven technology lines.
• Escalation Management: Managed over 1,000 weekly ticket escalations, fostering urgency and ensuring compliance with Service Level Agreements (SLAs).
• Team Development: Rejuvenated team dynamics through targeted upskilling and supportive leadership, enhancing overall performance.
• System Enhancement: Implemented remote monitoring and management solutions, transforming the systems support team into a proactive unit for swift end-user service response.
• Process Improvement: Optimized ITIL processes, significantly reducing unplanned outages and elevating customer satisfaction levels.

• Transformed a one-man operation into a successful managed service business as an acquiring managing partner. Grew revenue, enhanced client relationships, and expanded the company to 5 independent owners with.
• Business Model Transformation: Revamped a traditional break-fix IT support operation into a dynamic managed service business, achieving a robust 25% annual growth in sales.
• Sales Process Efficiency: Implemented an automated sales quoting tool, revolutionizing hardware transactions with 24-hour quote turnaround. Innovation led to 40% of orders being accepted and paid within two days.
• Business Growth & Funding: Directed business expansion and funding strategies, transitioning to a managed service model with EHR/EMR focus, bolstering client engagement and retention. Achieved $125K in consulting.
• Strategic Business Planning: Set the strategic direction of the company, including a business roadmap and client education, fostering a foundation for growth and profitability.
• Developed a Recurring Revenue Model: Collaborated with an EMR company to create a stable monthly revenue stream, specializing in EMR software installation and support for private medical practices.

Chicago, IL, US

• Oversaw IT operations during expansion from 9 to 110 stores, leveraging industry standard IT practices to establish IT as a pivotal element in the company's rapid growth. Budget: $2M
• Operational Support & Growth Strategy: Directed IT support for 110 stores, scaling the department to accommodate 150% annual growth without additional IT technicians.
• Cost Reduction Initiatives: Slashed new store IT opening costs by 50% within 3 months of assuming the role.
• Innovative System Design: Created a web-based invoice tracking system, enhancing payment efficiency, and reducing goods sold costs across remote locations.
• HR and Payroll System Overhaul: Led the implementation of Ceridian eSource and Self Service, significantly cutting payroll processing time by three days.
• Cross-Departmental Collaboration: Worked closely with various departments to identify and implement technology solutions that boosted overall efficiency.