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In my role as an IT management professional, I address significant challenges in IT and company alignment. My approach combines tactical execution with crisis management, focusing on transforming issues into growth opportunities, avoiding blame, and guiding teams towards solutions.These efforts yield multiple benefits, enhancing IT team morale and demonstrating my ability to positively impact the company. I am committed to strategic planning that elevates IT from a cost center to a key success driver. After achieving initial victories, I engage in extensive planning with IT and business stakeholders, developing strategies based on mutual insights.My methodology creates an environment where IT teams feel valued, boosting morale and effectiveness. I prioritize team development and collaboration, striving to deliver results that benefit the company and IT resources. I'm dedicated to driving change through this collaborative approach."𝐀 𝐟𝐞𝐰 𝐨𝐟 𝐦𝐲 𝐚𝐜𝐜𝐨𝐦𝐩𝐥𝐢𝐬𝐡𝐦𝐞𝐧𝐭𝐬 𝐢𝐧𝐜𝐥𝐮𝐝𝐞: 𝐕𝐏 𝐨𝐟 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐟𝐨𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲𝐂𝐚𝐫𝐞: Seamlessly integrated three distinct IT departments into a unified entity within one-year post-merger, collaborating closely with the Board of Directors to align IT strategies with overarching business objectives and crafting a comprehensive 5-year roadmap for sustained growth and efficiency. 𝐂𝐓𝐎 𝐫𝐨𝐥𝐞 - 𝐢𝐧𝐭𝐞𝐫𝐢𝐦 - 𝐓𝐞𝐚𝐦 𝐄𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧 & 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐟𝐨𝐫 𝐂𝐫𝐞𝐝𝐢𝐛𝐥𝐞: Grew a 4-person team into a 30-member development and transformation unit, overseeing all aspects of EHR SaaS development and showcasing strong leadership in team building and strategic planning. 𝐃𝐚𝐭𝐚 𝐖𝐚𝐫𝐞𝐡𝐨𝐮𝐬𝐞 𝐒𝐲𝐬𝐭𝐞𝐦 𝐑𝐞𝐚𝐫𝐜𝐡𝐢𝐭𝐞𝐜𝐭𝐞𝐝 𝐟𝐨𝐫 𝐆𝐚𝐥𝐥𝐚𝐠𝐡𝐞𝐫 𝐁𝐚𝐬𝐬𝐞𝐭: Led rearchitecture of the data extraction system for faster warehouse refresh, reducing ETL job time from over 8 hours to less than 2 hours. Managed Power BI and SSRS report components, maintaining strong client relations and overcoming internal cloud reservations.𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧𝐬 𝐡𝐚𝐯𝐞 𝐢𝐧𝐜𝐥𝐮𝐝𝐞𝐝: Accenture, Press Ganey, Gallagher Basset, ConvergeOne, Netrix LLC, Bullet Group Consulting, Mulesoft, JourneyCare, Potbelly Sandwich Works, Participate.com, Danly Die Set, Danly Machine L. Qualifacts, Village MD, School Health Corporation.
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Owner89 Tech GroupFox River Grove, Il, Us
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Sr Director Cloud InfrastructureConvergeone Jan 2016 - PresentBloomington, Minnesota, UsIn my role as an IT management professional, I address significant challenges in IT and company alignment. My approach combines tactical execution with crisis management, focusing on transforming issues into growth opportunities, avoiding blame, and guiding teams towards solutions.I am committed to strategic planning that elevates IT from a cost center to a key success driver. After achieving initial victories, I engage in extensive planning with IT and business stakeholders, developing strategies based on mutual insights.I prioritize team development and collaboration, striving to deliver results that benefit the company and IT resources. I'm dedicated to driving change through this collaborative approach.A few of my accomplishments include: 𝐕𝐏 𝐨𝐟 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐟𝐨𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲𝐂𝐚𝐫𝐞: Seamlessly integrated three distinct IT departments into a unified entity within one-year post-merger, collaborating closely with the Board of Directors to align IT strategies with overarching business objectives and crafting a comprehensive 5-year roadmap for sustained growth and efficiency. 𝐂𝐓𝐎 𝐫𝐨𝐥𝐞 𝐢𝐧𝐭𝐞𝐫𝐢𝐦 - Team Expansion & Development for 𝐂𝐫𝐞𝐝𝐢𝐛𝐥𝐞: Grew a 4-person team into a 30-member development and transformation unit, overseeing all aspects of EHR SaaS development and showcasing strong leadership in team building and strategic planning.Data Warehouse System Rearchitected for Gallagher Basset: Led rearchitecture of the data extraction system for faster warehouse refresh, reducing ETL job time from over 8 hours to less than 2 hours. Managed Power BI and SSRS report components, maintaining strong client relations and overcoming internal cloud reservations.Organizations have included: Accenture, Press Ganey, Gallagher Basset, ConvergeOne, Netrix LLC, Bullet Group Consulting, Mulesoft, JourneyCare, Potbelly Sandwich Works, Participate.com, Danly Die Set, Danly Machine L. Qualifacts, Village MD, School Health Corporation -
Director Of Technical Support Operations, Cloud CenterNetrix, Llc Feb 2014 - Oct 2015Bannockburn, Il, UsOversaw escalation process, customer issues, and SLA adherences. Following Netrix’s acquisition of Bullet Group Consulting, transitioned to lead a team of 34 engineers working 24/7 to deliver recurring revenue across 7 lines of technology. Staff: 34 Engineers.• Revenue Generation: Secured $3.5M in recurring revenue through strategic expansion across seven technology lines.• Escalation Management: Managed over 1,000 weekly ticket escalations, fostering urgency and ensuring compliance with Service Level Agreements (SLAs).• Team Development: Rejuvenated team dynamics through targeted upskilling and supportive leadership, enhancing overall performance.• System Enhancement: Implemented remote monitoring and management solutions, transforming the systems support team into a proactive unit for swift end-user service response.• Process Improvement: Optimized ITIL processes, significantly reducing unplanned outages and elevating customer satisfaction levels.• Collaborative Sales Strategy: Partnered with the Sales team to refine and streamline service offerings in end-user computing and managed Windows servers, enhancing customer satisfaction and profit margins.• Client Relations: Reinforced ties with key high-risk clients by revising monthly governance and reporting, substantially increasing brand trust and client contentment. -
PartnerBullet Group Consulting May 2006 - Feb 2014Transformed a one-man operation into a successful managed service business as an acquiring managing partner. Grew revenue, enhanced client relationships, and expanded the company to 5 independent owners with specialized areas. The company's success culminated in an acquisition by Netrix. • Business Model Transformation: Revamped a traditional break-fix IT support operation into a dynamic managed service business, achieving a robust 25% annual growth in sales.• Sales Process Efficiency: Implemented an automated sales quoting tool, revolutionizing hardware transactions with 24-hour quote turnaround. Innovation led to 40% of orders being accepted and paid within two days, significantly accelerating sales cycle and revenue flow.• Business Growth & Funding: Directed business expansion and funding strategies, transitioning to a managed service model with EHR/EMR focus, bolstering client engagement and retention. Achieved $125K in consulting services and $15K monthly contracts within the first year through effective software installation and management.• Strategic Business Planning: Set the strategic direction of the company, including a business roadmap and client education, fostering a foundation for growth and profitability.• Developed a Recurring Revenue Model: Collaborated with an EMR company to create a stable monthly revenue stream, specializing in EMR software installation and support for private medical practices.
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Vice President Of Information TechnologyPotbelly Sandwich Works Oct 2001 - Mar 2006Chicago, Il, UsOversaw IT operations during expansion from 9 to 110 stores, leveraging industry standard IT practices to establish IT as a pivotal element in the company's rapid growth. Budget: $2M• Operational Support & Growth Strategy: Directed IT support for 110 stores, scaling the department to accommodate 150% annual growth without additional IT technicians.• Cost Reduction Initiatives: Slashed new store IT opening costs by 50% within 3 months of assuming the role.• Innovative System Design: Created a web-based invoice tracking system, enhancing payment efficiency, and reducing goods sold costs across remote locations.• HR and Payroll System Overhaul: Led the implementation of Ceridian eSource and Self Service, significantly cutting payroll processing time by three days.• Cross-Departmental Collaboration: Worked closely with various departments to identify and implement technology solutions that boosted overall efficiency.• Vendor Relationship Management: Managed and negotiated contracts with all IT and telecommunication vendors.• Process Automation: Developed custom automation utilities to enhance the efficiency of accounting processes.• Network Relocation Management: Successfully managed the relocation of the corporate network with less than four hours of downtime. -
Director Of ItParticipate.Com Oct 1999 - Sep 2001
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EngineerDanly Die Set 1995 - 1999
Tim Stone Skills
Tim Stone Education Details
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Purdue UniversityMechanical Engineering
Frequently Asked Questions about Tim Stone
What company does Tim Stone work for?
Tim Stone works for 89 Tech Group
What is Tim Stone's role at the current company?
Tim Stone's current role is Owner.
What is Tim Stone's email address?
Tim Stone's email address is ts****@****ent.com
What schools did Tim Stone attend?
Tim Stone attended Purdue University.
What skills is Tim Stone known for?
Tim Stone has skills like Healthcare Information Technology, Healthcare It, Emr Training, Ehr, Small Business It Solutions, Reporting Systems, Consulting, Medical Office, It Strategy, Virtualization, Microsoft Technologies, Security.
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