Alex Tsugunov Email & Phone Number

County Dublin, Ireland

Responsible for running the company's infrastructure. Maintaining multi-site switched network and VMware ESXi-base virtual environment hosting Windows Server 2012 R2 and Ubuntu and CentOS guests.Responsibilities include but not limited to:- Maintaining and expanding Active Directory 2012 R2- Maintaining multi-site IPv4 switched network including VoIP and VPN and upgrading as necessary- Researching and implementing solutions as required for business expansion- Maintaining office equipment- Troubleshooting and resolving arising issues- Web hosting maintenance (IIS, DNS, apache, nginx, MySQL, WordPress, Plesk)- Writing technical documentation for internal knowledge base (mediawiki)- Implementing an inventory management system (Snipe-IT)#Azure #GCP #PleskOnyx #Windows #Linux #Ubuntu #CentOS #IPv4 #pfSense #WindowsServer #GPO #AD #automation #virtualisation #VoIP #WiFi #VMware #IPSconfig3 #webmin #MySQL #TFS #MicrosoftDynamics2013 #Ubiquiti #ACL #DHCPSnooping #DNS #BIND #IIS #TerminalServices #dockerNotable projects: Consolidating multiple site networks into a single via OpenVPN (pfSense), implementing Plesk & WHMCS with further migration away from legacy hosts;

Dublin, Ireland

Helping the IT Operations Manager with Server 2008/12, Active Directory and automation in a production environment. Maintaining and expanding internal switched network. Hardware troubleshooting and upgrades.#Windows #IPv4 #pfSense #WindowsServer #AD #automation #virtualisation #VoIP #wireless

County Dublin, Ireland

During my time as a process improvement agent I worked under supervision of an ASQ Green Belt. My job included identifying and resolving process shortcomings, and liaising with the vendor to eliminate said shortcomings. HCL is a very busy and target driven environment focused on customer product delivery and its quality. While employed at this position I belonged to a team that was responsible for rebuilding the internal knowledge base from ground up while adhering to NALA’s Plain English guidelines.#KnowledgeBase #LEAN #SIPOC #HTML #CSS #NALA #PlainEnglishNotable Projects: Complete rewrite of in-house knowledge base

Dublin, Ireland

I'm am responsible for taking calls from customers having technical difficulties with their broadband. My daily responsibilities include diagnosing wide range of issues, finding and providing the most suitable solution, and, when needed educating customers on PC use. The issues I deal with range from a simple forgotten password to more complex hardware issues. I employ a variety of tools available at my disposal including remote desktop access, remote modem diagnostics and management tools, and line diagnostics tools. #Windows #iOS #Android #LogMeInRescue #WiFi #VDSL #IPv4 #CaseManagement #IPTV #email #xirrus #FTTH #FTTC

St Petersburg, Russia

- Administering a park of 30 machines and a file server- Windows OS customer deskside support- Troubleshooting hardware and software issues- Building machines- Update rollouts- Printer/scanner troubleshooting and supportProjects involved in: Completely overhauled the entire LAN - design and implementation#cisco #dlink #IPv4 #network #windows #activedirectory #OKI #switching #PowerShell #OSPF

Saint Petersburg, Russian Federation

- Excellent grasp on English language, both spoken and written- Great interpersonal skills- Ability to explain an idea/concept at an understandable level- Strong self-motivation and time management skills

Naas, Co. Kildare, Ireland

Customer Service / Minor IT Support.Responsibilities:- Working with existing customers via phone and e-mail- Delegating tasks to the warehouse- Following up on and resolving any queries- Maintaining ATMS - warehouse management system- Maintaining office hardware (printers, workstations etc.)- Responsible for running daily backups

Dublin, Ireland

Customer Service / Account Manager in a B2B logistics department.Responsibilities:- Working with existing customers via phone and e-mail- Delegating tasks to the warehouse- Following up on and resolving any queries- Maintaining ATMS - warehouse management system

Dublin, Ireland

Stock Manager / Warehouse OperativeResponsibilities:- Picking and packing to order- Receiving incoming stock- Daily partial stock checks- Investigating any and all stock discrepancies

Tallinn, Estonia

Responsibilities:- Minor Siemens Siplace maintenance- PCB quality control before the final baking- Attention to minor detail