Trey Summers Email & Phone Number

Austin, Texas Metropolitan Area

I work cross functionally alongside our Sales, Operations, and Production teams to ensure clients are maximizing their advertising potential by utilizing NPMG’s tools that enable them to become the agent-of-choice in their local real estate market.I oversee the entire client’s post-sales journey from formulating their strategic marketing plan to the finished product that ultimately demonstrates value which increases renewal rates and reduces churn.I focus on internal areas and procedures that lack efficiency and build new processes to improve overall performance for the team at large. This includes updates on how client material is presented to our Production team to better encapsulate our client’s advertising vision as well as updates to our internal tools that speed up administrative tasks.

San Francisco Bay Area

In addition to my Customer Success Managerial duties specified below, I onboarded new internal teammates by guiding them through day-to-day life in Customer Success and explained how our team integrated with the team at large at Anova. Additionally, I supported the Head of Customer Success by providing daily metric and general customer health updates. Finally, I monitored the costs and hours of our external support team and made adjustments when/where needed according to our team's supplied budget.

San Francisco Bay Area

Worked alongside the Customer Success team by providing support, recognition, feedback, and tools to ensure we were delivering amazing pre-purchase and post-purchase experiences to our customers.Activities included: building a better customer experience through self-solve tools (for our customers) and internal tools (for our team), monitoring Anova's help desk (tickets, chats, phone calls, help center, automations, and triggers), monitoring Anova's SaaS services, and supplying data to the internal Anova team to provide visibility and transparency into what our customers are doing, thinking, and saying (being the voice of the customer).

San Francisco Bay Area

Worked alongside the Customer Support team to solve unique customer problems while maintaining a 92% CSAT score, assisted with their subscription, and drove operational improvements by helping build self-service systems and tools that empowered customers to self-serve in the future. This included actively updating Juicero's Help Center with digestible content as the product released new updates.Assisted Juicero's Engineering, Product, and Software teams drive product improvements by identifying and sharing specific data trends based on current customer behavior.Managed multiple projects by helping facilitate and execute goals cross-functionally with different departments including Senior Leadership, Finance, Sales, Marketing, Product, and Software.

San Francisco Bay Area

Worked alongside small and mid-market business clients to better understand operational pain points and help implement Stitch into their day-to-day operational workflows to empower them to make better decisions by assisting with adoption of the platform through onsite onboarding, training, and webinar series, which ultimately demonstrated value to our customers.

San Francisco Bay Area

Assisted customers with inquires about the Stitch program by fielding emails, LiveChats, and phone calls. This consisted from training to triaging bugs. Proactively reached out to customers to gain feedback on their experience within the app. In addition, assisted with developing an overhaul of support documentation articles to help answer FAQs and other troubleshooting procedures that could be self solved within the app.

Greater San Diego Area

Worked with the inventory team to create a seamless experience for fellow team members down to the end of the customer’s journey. Supported management of over 12,000 inventory items. Also was a part of a team of mentors who engaged with employees to help stimulate a fun, motivated, and positive work environment.

Greater San Diego Area

Enriched customers’ lives with quality electronic devices that fit their particular need. To do so, used a particular training system provided internally by Apple to provide extraordinary customer service unmatched by any other company.

Greater San Diego Area

Worked closely with Marketing Director to create Trade Show Development, created newsletters for the company, as well as blog posts for clients, and updated social media; e.g. Facebook, Twitter, & Flickr on a daily basis.

Greater San Diego Area

Worked in the box office assisting guests with ticket purchases, as well as guest services to assist customers with any concerns they had, worked at the concession stand assisting guests with concession purchases, and worked around the theater as an usher, cleaning houses after movies were finished, as well as cleaning restrooms.

Bakersfield, California Area

In addition to my Customer Service Representative duties specified below, I was the manager on duty, with responsibilities of opening and closing duties of the store, requiring counting down tills, doing daily paperwork, and making deposits at the bank.

Bakersfield, California, United States

Engaged with customers to help them find movies and games that they were interested in, worked quickly and efficiently on the cash register, used sales strategies to upsell customers with ongoing promotions, maintained a clean retail space by constantly reshelving returned product, dusting shelves, and mopping and vacuuming floors.

Bakersfield, California, United States

Organized files, as well as inputting trucking invoices into Chevron’s eProcurement website. Assisted the owners with whatever other tasks needed to be completed around the office.

Bakersfield, California, United States

Worked out in the construction yard picking up trash, as well as watering the yard with a water truck.

Bakersfield, California, United States

Worked closely with the foreman around the construction yard, assisting him in whatever tasks he needed additional help with. Washed trucks and picked up trash, as well as doing yard work around the construction yard.

Bachelor Of Science (B.S.), Management

Minor, Marketing

Associate Of Arts (A.A.), Business Studies

General Education

High School Diploma