Tsunami Walker Email & Phone Number

Austin, Texas, United States

Merkel, Texas, United States

In 2020, provided urgent support for the rapid adoption of Telecommuting.Implemented and acted as the primary Admin for the Zendesk Support instance for the IT and Facilities teams.Administered transitions from EIOBoard to Slack, then years later from Slack to Microsoft Teams for internal messaging.Built a new inventory system using Monday.com and shaped a hardware replacement policy for laptops.Implemented new desktop and laptop hardware standards.Primary contact for Dell and Lenovo for hardware orders, support requests, and RMAs.Supported all hardware and software for employees and Coop members, including Dell and Lenovo computers, Apple laptops, iPads, Apple and Android phones, Hotspots, Xerox printers, Epson Scanners, GPS staking units, Wi-Fi Routers, and more. Macrium and Acronis backup, recovery, and imaging specialist - used for deploying new laptops and more.Worked with the CEO to create a delineation of duties workflow for support questions regarding the billing and accounting software between the Meridian Administrator and the IT department.Administered multiple servers and systems, including Exchange, Active Directory, SQL Server, and Windows Server. Installed and supported all company software, including Office 365, Meridian applications including UPN, Milsoft suite, Slack, Microsoft Teams, Chrome, TeamViewer, VPN software, Adobe Suite, Google Earth, Esri ArcGIS, BitDefender, and more. Performed the Global Admin role for Microsoft Office 365 for the organization.Acted as the administrator for licensing and vendor support.Created a new company Website and Intranet site.Audio/Visual setup, support, and teardown for company meetings and events.Configured, installed, and supported physical Cisco Phones and VoIP phones in Cisco Call Manager, Unity Connection, and Unified CCX, was the primary liaison between the Coop and Cisco.Deployed and administered a new Yealink VoIP phone system for the entire organization that replaced the Cisco system.

Abilene, Texas, United States

● Utilized a ticketing system to troubleshoot problems.● Wrote test cases to exercise product functionality.● Researched questions to troubleshoot issues.● Executed functional testing based on analysis and understanding of the requirements, non-functional specifications, deployment environment, and end user’s needs.● Worked with teams to find solutions to trouble tickets.

Abilene, Texas, United States

• Managed Company Website.• System Password Restrictions and authorization.• Built E-forms for multiple departments.• In charge of all issues dealing with Business Portal timesheet entry software.• Prepared Desktops and Laptops for new employees.• Designed Company ID Badge.• Provided new employees door access and provided them with a badge.• Serviced Servers; Applied updates and looked through logs to make sure there are no failures. • Extensive knowledge with Track-it ticket system. • Experience with Active Directory

• Supervised and trained a total of 15 student workers.• Organized work schedules and delegated work per customer requests.• Upgraded, repaired, and performed troubleshooting on hardware for Dell and Apple desktops and laptops.• Repaired and performed troubleshooting for printers, faxes, and other peripherals.• Installed copiers for multiple departments across campus.• Provided quotes for computer hardware, printers, scanners, and peripherals.

• Back-up and imaging software (Acronis True Image).• Installing printer software (HP and Canon).• Virus removal.• Data recovery and backup.• Upgrading and rebuilding operating systems.