-Serve as the content operational contact for our customers to efficiently guide and onboard content producers onto DistroTV or other streaming services.-Engage with customers regularly as a trusted adviser to understand their business challenges and objectives.-Provide technical expertise during the customer implementation lifecycle, review and test customer integrations regularly and troubleshoot implementation issues and data discrepancies-Systematically track implementations, updates and issues across multiple partners.-Record and template solutions to be easily applied to future partnerships.-Effectively work across functional groups such as Sales, Business Development and Engineering teams to resolve issues.-Keep internal teams and partners updated with progress and expectations.

Espo is a new, multi-team, fan engagement platform for the global esports community. Our platform is unique thanks to its core design mechanism to reward collaboration between world-class esports teams, talent, fans and brands all under one roof. It’s free to register, so go to www.espo.io to level up your esports fan experience with the best of the best.• Designing and implementing new internal processes and policy with Chief Legal Advisor support.• Drafting internal literature outlining these processes and policy with CEO support.• Monitoring staff activities to ensure processes and policy are being adhered to-Supporting CEO in liaising with Team Partners to plan future Campaigns.• Managing global team of Fan Perk Coordinators and Moderators.• Assessing customer excellence of Fan Perk Coordinators and Moderators.• Maintaining a multi-department calendar of key events and milestones.• Optimizing internal processes where possible to achieve better efficiency.• Communicating modifications to internal processes and policy to relevant teams.

• Provided strategic advice to the CEO regarding the Overwatch esports landscape and activelyinfluence the implementation and achievement of current and future strategic and operational plans for Espo’s B2C team surrounding this game title, leveraging Espo’s partners and technologicalsolutions.• Lead by example with creative thinking, integrity, respect, agility, and sound judgment in allactivities and interactions both internally and externally, ensuring practical application of delegation ofresponsibility within the framework of Espo’s B2C team and the delegated limits authority:• Contributed to the achievement of Espo’s development of a pipeline of B2C customers,assisting the CEO and Head of Marketing on B2C marketing and business development activitiesrelating to this game title.• Worked closely with the Marketing and Social teams to ensure best practice is followedregarding all community engagement and content amplification duties.• Created and updated a shortlist of talent as well as a tournament calendar for the Overwatchgame title.

UCLA Overwatch Varsity• Led the team as the in-game leader and shot caller• 4100 Main Support

• Directed a team of 80+ staff and student athletes across 8 UCLA sanctioned club sports teams.• Planned and organized collaborative events with other schools and esports organizations.• Consulted on sponsor and partnership deals with other companies and organizations.• Analyzed and budgeted finances to secure financial health and stability• Recruited talent in management, coaching, athletics, media design, and social media.• Communicated with UCLA Administration and attend meetings with UCLA Club and Recreation to develop a permanent esports program at UCLA.

• Directed communication between UCLA Esports staff and players as the main point of contact for the team.• Organized and communicated with other schools to schedule matches and scrimmages.• Reported detailed match results and gave weekly summaries on the team’s performance.• Delivered updates to the team regarding upcoming matches, events, and tournaments.