• Leading a major transformation initiative to rebuild Takeda’s CRM platform, shaping the future of HCP engagement through an insights-driven approach that aligns with the evolving needs of Medical Affairs and digital customer experience by 2030.• Collaborating with cross-functional teams across Medical, Commercial, and Global Digital & Data Technology (DD&T) to develop a roadmap that leverages AI and advanced analytics for optimized HCP engagement and patient experience.• Spearheading the design of an omnichannel ecosystem that integrates real-time physician feedback and new digital technologies to enhance physician satisfaction and streamline digital interactions.• Partnering across global, regional, and local to leverage digital marketing capabilities to deliver global brand strategic imperatives. • Leading strategic partnership between GPD DD&T and Gastrointestinal & Inflammation (GI&I) Therapeutic Area Unit (TAU), defining GI&I franchise launch strategy that merges digital with traditional methods to position Takeda for long-term market leadership. • Partnered with Entyvio (vedolizumab) Global Commercial Brand Team and regional franchise teams for Europe, Canada, Latin America, and Asia/Pacific to define ways of working to co-create and re-use marketing content and digital assets for the brand’s 2024 global campaign. • Established partnership with TAK-279 (zasocitinib) Global Product Strategy and Patient Health Excellence (PHE) to map patient solution ecosystem for immune-mediated inflammatory diseases, including psoriasis and psoriatic arthritis, to inform the digital product brand plan.

• Spearheaded multiple transformation projects to optimize global Medical, Legal, and Regulatory (MLR) review processes, leveraging AI and innovative technologies to streamline review cycles, reduce costs, and improve operational efficiency. • Developed and led cross-functional digital transformation roadmaps, breaking down organizational silos to ensure seamless collaboration and alignment with enterprise targets for savings and value realization.• Partnered with executive leadership to identify optimization opportunities, resulting in improved time-to-market and enhanced compliance with industry regulations for marketing content across all business units.

• Managed global reorganization and process improvement initiatives for Enterprise Architecture (EA), driving the implementation of a new operating models across business units to achieve strategic alignment and operational excellence.• Designed and implemented Enterprise Architecture governance frameworks to enhance process transparency and accountability, leading to a 80% reduction in bottlenecks and improved decision-making across global teams.• Led transformation programs that optimized global EA services, resulting in a significant increase in delivery speed and quality.• Collaborated with partners to evolve Architecture Governance within Takeda’s overall Data, Digital, & Technology (DD&T) consumption model, ensuring quality, consumable architecture service delivery across the enterprise. • Managed Enterprise Architecture team strategy and operations, including team organization, capacity planning, backlog management, and service delivery—applying lean-agile best practices to drive value creation.• Supported the Chief Enterprise Architect in talent management, including building a bench of Architecture talent, launching an Architecture talent rotational program within DD&T, hiring/recruiting, and upskilling/training. • Delivered a single, integrated toolset for Enterprise Architecture in partnership with the End-to-End IT Toolkit Platform.

• Drove value-centric IT financial management and operating model change for the Global IT organization.• Managed $170M USD in technology investments for FY20 and FY21 across four business units: Research and Development (R&D), Vaccines, Plasma-Derived Therapies (PDT), and Cloud Transformation & Ops Model Redesign.• Launched Global IT Lean Agile Center for Excellence (LACE), piloted Lean Portfolio Management (LPM) and Scaled Agile (SAFe) delivery within key portfolios—part of Takeda’s Data, Digital, & Technology (DD&T) Operating Model Redesign.• Supported the design and launch of first DD&T Innovation Capability Centers (ICC) to achieve operational efficiencies through insourcing.• Collaborated with Cloud/FinOps Center of Excellence (CoE) to define IT financial management and product delivery for the future-state cloud-centric enterprise, as part of Takeda’s five-year AWS migration and digital transformation.

• Co-led the enterprise transformation in software development practices from Waterfall to Scaled Agile (SAFe). • Partnered with stakeholders to define, prioritize, pilot, and deliver the Enterprise SAFe Transformation Roadmap. • Launched eight Agile Release Trains (ARTs), comprising 500+ members, across four Value Streams.• Increased Jira Align user adoption by 340% in 12 months, onboarding 260 new users across three Value Streams.

Built a nationwide, digital pilot Customer Service Platform, designed for all 36 Blue Cross Blue Shield (BCBS) Plans.• Partnered with product owner in identification, analysis, and definition of clients’ business requirements. • Served as product owner when necessary, prioritizing the backlog per Minimum Viable Product (MVP) requirements. • Collaborated with user experience/user interface (UX/UI) designers and systems architects to establish technical foundation. • Teamed with developers and testers to ensure the application met acceptance criteria and business objectives. • Managed relationships on behalf of the product owner with client executives and business owners.

Designed enterprise architecture governance practices to support strategic decision-making at Arlington National Cemetery. • Established repeatable enterprise architecture artifact and roadmap update and tracking cycles using the Department of Defense Architecture Framework (DODAF) Version 2.02 and DODAF Meta-Model (DM2).

Supported federal and state agencies, including the Internal Revenue Service (IRS), Centers for Disease Control and Prevention (CDC), and Tennessee State Medicaid Office. Promoted from Business Technology Analyst to Consultant in August 2017.• Co-led eight-person Notifications Team in on-time delivery of 134 Application Design Deliverables, including Standards Documents, Screen Layouts, and Process Flows, for phased development of a Medicaid eligibility determination system. • Designed and piloted a custom tool that tracked $800M in federal funds across datasets and streamlined compliance—reducing 25 manual hours to 5 machine-assisted hours (~80% increase in time efficiency) and cutting wait-times by +50%. • Co-managed production of a prototype tool to quantify and automate risk management for a federal grants office. • Cleaned and blended large-scale financial datasets to detect, correct, and remove corruptions prior to analysis. • Aggregated federal financial data to describe, compare, and summarize record sets into digestible reports. • Authored agency compliance policies and training manuals to support organizational governance and assurance. • Maintained Foreign Account Tax Compliance Act (FATCA) project plan, risk/issue register, and status report to support decision-making by the Commissioner of Internal Revenue and executive steering committee.

Productized internal knowledge to deliver new client services through corporate partners and resellers. Developed learning modules for user certification training and new employee onboarding. Certified on Dimagi’s XForms-based, CommCareHQ platform.

Produced a literature review on management of childhood diseases for CGH’s Ugandan-based research team. Enhanced the office’s IT-security practices to enable secure online collaboration between CGH’s international sites. Assisted in developing & maintaining the office’s customer relationship management database.

Presented “The State of mHealth in Senegal” at a conference of UN agencies (ITU & WHO), Senegal’s Ministry of Health, and corporate partners that focused on diabetes and chronic disease management in the developing world. Assigned and produced an internal report for the International Telecommunication Union (ITU) on impact indicators for mDiabetes Senegal’s cost-effectiveness analysis.

Drafted executive summaries, briefings, and talking points for committee meetings. Provided visiting dignitaries with VIP tours of the U.S. Capitol. Assisted with resolving constituent inquiries and responding to office correspondence.

Supported senior staff members, including National and Massachusetts Finance Directors, in planning, organizing, and executing all major fundraising events. Attended the Massachusetts Democratic Party convention in Springfield, MA.