Tim Bowen Email & Phone Number

Cleveland, Oh, Us

• Microsoft 365 system administration and technical documentation o GoDaddy DNS management o User provisioning and role-based security design o Laptop and Mobile device security administration o Email, Teams, OneDrive security model design and implementation o Teams – Adobe Acrobat platform integration• Adobe Acrobat document management-digital signature workflow design• Electronic survey design and workflow process migration in Microsoft® forms and Survey Monkey• Clip Training portal system administration o User provisioning o Course content integration o Learning path design, administration and implementation o Portal performance monitoring

Cleveland, Ohio, United States

• Consults with team leaders to define sought after competencies and managed requisitions • Identifies appropriate candidates and assess their qualifications through review of LinkedIn profiles, resumes, and other forms of communication• Collaborates with hiring manager to schedule candidate interviews

• Designed and executed several M365 migration communication plans – impacting over 750 users• Managed and operated as PM for Communication and End-User Computing Workstream • Managed the discovery process and documented the results for legacy data types and built the mapping to target M365 workloads: Outlook, Teams, SharePoint, OneDrive, Windows servers and file shares• Managed the migration of legacy Microsoft application and user data to M365 cloud tenants utilizing ShareGate and Bit Titan MigrationWiz tools• Pre-provisioned Outlook, OneDrive, SharePoint and Teams resources prior to tenant user/data migrations• Utilized mapping files and PowerShell scripts to streamline and automate M365 workload migrations• Provided Managed Services support for a new client while deploying the M365 tenant, joining devices to the domain, provisioning end-user accounts, deploying security patches, and confirming proper MEM configuration• Prepared and updated a library of technical system documentation and end-user technical guides• Provided post-migration M365 technical and usability support to end-users and the clients technical team

Mayfield Village, Ohio

• Provides technical support for the Communications and Energy market relating to Utility Fiber Technologies • Supports Sales, Customer Service and International Subsidiaries relating to Fiber Optic hardware and products • Supported more than $200 million in Fiber Optic Sales since October 2019• Corresponds with Sales Representative Agencies and Distributors to service thousands of miles of Fiber Optic deployments • Assists and leads technical training for Sales Representative Agencies, Field Sales Engineers and Managers • Fabricates product samples for customers, sales training, and trade shows: e.g., Fiber Connect, UTC Portland, IEEE and Utility Expo• Addresses customer complaints and facilitates testing to present a viable solutions per ISO standards • Compiles and releases engineering reports that summarize testing results to remedy customer issues • Creates and releases several applications and installation type procedures for a variety of fiber products and hardware• Manages all aspects of product development, from sourcing, design, engineering, testing to product release • Scripts and participates in company product videos and instructional installation videos• Serves as the primary contact for Utility Fiber Technical support for customers, sales representative agencies, distributors, engineering contractors and cable manufacturers• Creates marketing-type engineering drawings of products to release for customer use• Utilizes AutoCAD® and Creo Parametric 4.0 for product development, technical complaints, customer product drawings and BOM specifications, product literatures and application procedures

Cleveland, Ohio, United States

• Analyzed and implemented aerospace, government, and industry specifications: ITAR, ISO, ASTM, AMS, MIL-STD • Involved with the development and fabrication of investment castings with aerospace, aviation, and government applications• Obtained Geometric Dimensioning and Tolerancing certification• Utilized and created 3-D models based on customer models and drawing prints using Solidworks • Utilized 3-D process casting solidification software to determine viability and design of the casting process• Involved in every step of product development from the viability of the proposed program to completion and delivery of compliant and sound parts per customer requirements • Created and developed internal working manuals for specific departments within the plant • Conducted and analyzed wax pattern experiments; maintaining wax integrity, geometry, and storage • Formulated and tabulated wax to metal process-related shrink rate factors for varying metals and geometries. Verified in-process dimensional specifications throughout the investment casting process

• Performed duties as a license software administrator, consolidated numerous licenses for hardware/software• Involved in customer licensing and software upgrades • Involved in customer and employee interface on an international scale• Conducted onboarding end-users into new web-based Customer Portal

Bachelor Of Engineering - Be, Mechanical Engineering

Activities and Societies: Delta Sigma Phi, Club Lacrosse, Club Soccer,

Minor, Business Administration And Management, General