Delivering day to day operational excellence for Resort Entertainments Events and Show propositions.Ensuring the operation of all resort events and entertainments is consistently maintained in line with creative brief and vision intent.Identifying and actioning any required improvements to product delivery, performance standards and daily operation.Responsible for ensuring the highest levels of presentation are maintained.Analysing performance data & KPI’s to action operational issues, driving preventative culture and ensuring the earliest possible resolution.Acting as Brand AmbassadorContinually seek ways to maintain and improve through closely monitoring guest behaviours & feedback.Act as Park Duty Manager as part of wider role.Aid in production management and process with schedules, procurement, sourcing and set up of events.Presenting regular operational updates to Head of Production & Operations.Deputise for Company and Stage Managers when requiredResponsible for the day to day product delivery ensuring all elements are delivered maximising guest satisfaction. Responsible for Health and Safety excellence in the delivery of products.Daily management responsibility for liaising with internal departments regarding all Entertainment operational aspects.Ensuring a low risk environment with robust profit protection measures in place.