Tayhlor Thomas Email & Phone Number

Sales floor leaderProvides a total sales solution to our customers, for any of their wireless/mobility needs. This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving our customers money; personalizing their experience; and protecting their investmentDelivers an outstanding store experience that improves customer loyalty and strengthens the Sprint brandMeets or exceeds key performance objectives, including… Show more Sales floor leaderProvides a total sales solution to our customers, for any of their wireless/mobility needs. This includes selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving our customers money; personalizing their experience; and protecting their investmentDelivers an outstanding store experience that improves customer loyalty and strengthens the Sprint brandMeets or exceeds key performance objectives, including sales and customer satisfaction goalsAccurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the storeIdentifies the right solutions for customer billing, technical and/or account issuesReceives training in their curriculum path to further their skills and career opportunitiesComplies with all operational policies and procedures, including the Sprint Code of Conduct Show less

Illinois

Managed assigned portfolio of active accounts.Verified payment status of outstanding invoices.Resend invoices and statements as required.Executed bad debt prevention while promoting optimal customer experience and satisfaction.Established and maintained effective working relationship with a wide range of internal teams including Operations, Sales, Credit and Collections team.Worked with internal teams to improve collections.Forwarded disputed invoices to appropriate… Show more Managed assigned portfolio of active accounts.Verified payment status of outstanding invoices.Resend invoices and statements as required.Executed bad debt prevention while promoting optimal customer experience and satisfaction.Established and maintained effective working relationship with a wide range of internal teams including Operations, Sales, Credit and Collections team.Worked with internal teams to improve collections.Forwarded disputed invoices to appropriate parties for resolution.Initiated and managed inbound and outbound collection activities, via phone calls, email and letter correspondence.Supported collections team as a point of escalation to assist with handling customer concerns and disputes.Ensured questions and problems are resolved properly and quickly.Mentored and supervised collection team members. Show less

Illinois

• Completed purchase orders and requisitions• Helped resolve customer escalations• Approved employees time and created monthly schedules• Trained new hires on internal database and completed onboarding• Assisted VP of sales with budget planning and expense reporting