Founded in 2007, The Digital Decision has over 200 combined years of subject matter expertise and has led America’s first two public safety broadband network deployments, negotiated state-wide governance agreements for 4 states and over 67 local jurisdictions, and provided expert consultant services to the world’s largest commercial carriers and equipment manufacturers.

Manage/mentor the local Recruiting, Training, Facilities and Employee Experience managers in collaboration with the global department leaders. Chair weekly team meeting and site-wide "all Leaders" meetings to review site KPIs and important information. Establish priorities for the site and track action item progress. Ensure that the facility meets the aesthetic standards of the brand and is safe and secure. Manage site resources in alignment with needs and demands.

-Provide the Operations and Support Teams with step by step guidance on how to track and analyze data, identify root causes, and plan strategically.-Partner with Operations to help support and drive execution with a course of action for overall improvement in attrition, absenteeism, and Key Performance Indicators.-Promote/support learning opportunities (training, triads, workshops, calibrations, etc) to promote career development and leadership expertise.-Share best practices around… Show more -Provide the Operations and Support Teams with step by step guidance on how to track and analyze data, identify root causes, and plan strategically.-Partner with Operations to help support and drive execution with a course of action for overall improvement in attrition, absenteeism, and Key Performance Indicators.-Promote/support learning opportunities (training, triads, workshops, calibrations, etc) to promote career development and leadership expertise.-Share best practices around audit processes, Standard Operating Procedures, newsletters, master problem analysis, and decision-making. -Campus-wide program trend analysis and compliance with internal established control procedures by examining reports, operational practices and documentation.-Deliver and/or attend weekly meetings to discuss strategic actions to drive overall success.-Build strong partnerships with all Support Teams including Implementations, Marketing, Solutions, Workforce, Corporate Learning & Development, HR Compliance, and Employee Experience.-Ensure consistency, quality, and timeliness of deliverables for all assigned projects. Identify training and developmental opportunities for front-line supervisors in coaching, recognition, conflict resolution, and progressive discipline processes.-Ensure execution of onboarding and orientation program to provide upfront engagement, alignment, and support to new team members.-Establish and achieve sustained success in operational excellence principle application. Establish a flexible process for key performance indicator selection to ensure targets are aligned with present value targets. Utilize a robust performance management process and ensure performance action plans are owned at the department level.-Present action plans, progress reports, and opportunities to program and company stakeholders. Show less

The Energy Check is a United Kingdom consultation company that gives guidance on reducing energy bills and by shrinking carbon footprint. Tajaun Ten-Fah was responsible for heading the Jamaican operations for the telecommunications portfolio by executing company internal values, vision and performance targets. Key management responsibilities are areas of sales, safety, quality, facilities, capacity planning, local payroll, and overall efficiencies.

Xclusive Tech Jamaica is an IT solutions company with over 10 years of experience. We provide full-cycle services in the areas of software development, web-based enterprise solutions, web application, and portal development. We combine our solid business domain experience, technical expertise, profound knowledge of latest industry trends and quality-driven delivery model to offer progressive, end-to-end web solutions.We deliver globally, providing result-driven IT management and… Show more Xclusive Tech Jamaica is an IT solutions company with over 10 years of experience. We provide full-cycle services in the areas of software development, web-based enterprise solutions, web application, and portal development. We combine our solid business domain experience, technical expertise, profound knowledge of latest industry trends and quality-driven delivery model to offer progressive, end-to-end web solutions.We deliver globally, providing result-driven IT management and solutions. Our solutions yield benefit in Internet-facing, corporate and hybrid environments. Show less

Responsible for administrative coordination and effective execution of all M.I.C.E programmes within Island Routes present destinations (Jamaica, St. Lucia, Antigua, Turks and Caicos, Barbados, Grenada, Bahamas, Dominica Republic, Mexico, Aruba).

• Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. • Financial - Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets.• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and… Show more • Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. • Financial - Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets.• Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. • Human Resources – Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of tasks and accountabilities. Establish work schedules. Supervise staff. • Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions. • Strategic Input - Liaison with board and Executives at Gosolutions. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. • Risk Management - Ensure health and Safety committee meetings are held and tasks assigned.• Client Relations – Liaisons with Clients to ensure expectations are being met thus ensuring satisfaction. Show less

Manage WFM personnel.Administration of setup and utilization of Community WFM software and ACD reporting. Administration of communication to and from Operations and other support departments. Collection and analysis and reporting of historical center performance statistics. Collection and analysis and reporting of historical agent performance statistics. Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting. Work with Human Resources… Show more Manage WFM personnel.Administration of setup and utilization of Community WFM software and ACD reporting. Administration of communication to and from Operations and other support departments. Collection and analysis and reporting of historical center performance statistics. Collection and analysis and reporting of historical agent performance statistics. Manage long-term forecast / staff plan and lead monthly staff plan / budget meeting. Work with Human Resources, Recruiting, and Training to coordinate the hiring and training of new employee resources.Work with training and operations to coordinate multi-skill training for existing agents. Oversee communication to new hires on schedule process. Oversee short-term workload forecasting. Oversee scheduling philosophy of schedule assignments. Oversee proactive scheduling of discretionary activities such as training, meetings, overtime and undertime. Oversee intraday management of scheduling procedures, analysis of real time workload requirements, and call routing to manage performance to service level requirements. Responsible for maximizing efficiency and occupancy while meeting service objectives. Oversee analysis and reporting of employee performance including schedule adherence .Recognizes and recommends operational and support improvements. Perform other duties and assignments as directed. Show less

• Participates in the development of sales strategy and quota setting at the functional role• Creates an aggressive sales culture and environment • Sets and monitors sales personnel metrics and goals • Responsible for developing and implementing incentive strategy and programs to drive revenue goals • Works with training manager to analyze sales training opportunities as well as, design, develop and deliver associate sales training • Analyze sales statistics to formulate… Show more • Participates in the development of sales strategy and quota setting at the functional role• Creates an aggressive sales culture and environment • Sets and monitors sales personnel metrics and goals • Responsible for developing and implementing incentive strategy and programs to drive revenue goals • Works with training manager to analyze sales training opportunities as well as, design, develop and deliver associate sales training • Analyze sales statistics to formulate policy and assist Sales Leaders in communicating sales promotions to front line staff • Reviews program performance to determine customer needs and assists client in developing sales strategies • Prepares periodic program sales report showing sales volume and potential sales • Understand and apply effective call center principles • Meet or exceed client performance goals • Meet or exceed program Quality Assurance Metrics • Facilitate design and documentation of work instructions and program scripting • Manage staffing level to maximize productivity and cost effectiveness • Participates in daily call monitoring for quality purposes and understanding of current business conditions. • Identify new opportunities for efficiencies using experience on prior campaign or program outcomes • Ensure compliance with all client sales and promotional guidelines • Communicate program or operations issues to client with recommended resolution • Accurately define project deliverables based on scope of program • Working with the client and vendor manager forecast center needs and expectations • Undertakes a range of activities and projects to develop selling skills and knowledge of products, processes and practices. Show less

Work with Real Estate team to select locations, build landlord relationships, and negotiate deals. Prepare financial models and presentations for internal Real Estate committee meetings. Assess demographics and proactively seek financial and competitor information needed for complex decision-making.Develop and sustain relationships with key landlords and third-party real estate counterparts.Coordinate the overall real estate process by working with Store Design, Store Construction… Show more Work with Real Estate team to select locations, build landlord relationships, and negotiate deals. Prepare financial models and presentations for internal Real Estate committee meetings. Assess demographics and proactively seek financial and competitor information needed for complex decision-making.Develop and sustain relationships with key landlords and third-party real estate counterparts.Coordinate the overall real estate process by working with Store Design, Store Construction, Real Estate Legal, and Real Estate Finance to keep projects progressing towards desired execution goals. Show less