Results-Driven● From IT project management to performance metrics, I’ve led a diverse set of teams to thefinish line for security enhancements, technology upgrades and incident responses.● Work closely with both Marketing and Acquisition Teams to create collaborative tools thatmake intuitive sense to use, displaying the data they need to make strategic choices for thecompany.● Create documentation that is easy to follow and gives the User the power to do a given taskthemselves. Break-down complex concepts like explaining it to a non-technical person.Simultaneous Responsibilities and Scalability● Single-handedly responsible for the 24/7/365 monitoring of both public-facing production andprivate-facing internal stage instances.● Responsible for a large infrastructure on a small budget. Optimize Cloud spending whilemaximizing Security. Make the customer experience flawless from start to finish.● Been with the Company from the beginning, seeing growth, spin-offs and pivoting into otherareas. Each stage requires a certain finesse and tact that comes with ongoing experience.Cross-Team Collaboration and Support● Worked closely with the Executive Staff, managing over 200 unique Domain Names/ DNSHosted Zones in order to rapidly deploy new business ideas at scale.● Work closely with Developers to support their technical needs. Maintain all infrastructureneeds of the company for email, secure document collaboration, screen sharing and calendarevent coordination.● Amare’s Intellectual Property Assets are the digital video, audio and PDF products sold fromour websites. Encoded every product that Amare offered for the purposes of optimal displayinside of our Content Delivery Network. This represents over 79 products and 900+ hours ofEncoding. Also curated these products using Cloud storage.● Used my video editing skills as well as AI-prompting to create direct-to-consumer videos.

IT Support for clients of Pacific Computer Group. This includes maintenance, updates and configurations for Windows Server, Windows Clients and Mac OSX Clients. This includes ADDS, Client Desktop troubleshooting, Windows Networking and Shares, Windows Exchange Server, Microsoft Office 365 Support, Licensing and TLS configuration for IIS client websites.

Innovation● A champion for early adoption of Cloud Services (starting in 2008). This was both a majorproject and a new paradigm that immediately cut costs by 88% (from a $10,000+ monthlyexpense to slightly over $1,200).● As the internet developed, so did my systems: This increased my knowledge of Security,Authentication and Compliance.Complexity● The link that spoke between departments, often taking on responsibilities outside of the scopeof the HelpDesk.● This setup included multiple Operating systems that often integrated with each other:Windows, MacOS, FreeBSD, Ubuntu Linux and AWS Linux.● Supported an internal reporting system that both the Acquisition and Marketing Teams woulduse in order to determine ad-spend and the health of Marketing Campaigns.

Duties include: Troubleshooting, diagnosis and manual removal of viruses (Guiding customers step by step through the manual removal of viruses), Documentation of new virus trends and customer tracking. QA of virus “fix tools” (small programs sent to customers to assist with fixing infected systems) released by SARC (Symantec AntiVirus Research Center). Frequent personalized feedback within the team regarding virus removal techniques and knowledge base documentation.● Working within all supported (non-Legacy) Windows Operating Systems and system configurations. (Including DOS, Win9x, Windows 2000, Windows ME, Windows XP).● Working with Norton AntiVirus as a primary source for diagnosis of viral infections (including the no-cost Online Security Check available through SARC website).● Operating diagnosis and remedy of infections with customers on a myriad of different technical levels.● Elected as ‘Focus Group’ representative where I collected data from my team and addressed issues toA company-wide group concerning the betterment of the company. I also documented the official minutes for each meeting, giving a complete recap report each meeting.Tools include: Oracle’s Nautilus/Remedy (Customer tracking and charging, case notes); Lotus Notes (Knowledge Base Document Database, Internal E-mail, Stationary and Fix Tools); SARC (Symantec AntiVirus Research Center) Public Website and knowledge base.

Duties include: Monitoring, documentation, escalation, and resolution of problems (technical issues) for telephony service in 24/7/365 department. The implementation of various projects (intranet web site, creation of hard copied Standard Operating Procedures) and the creation of tools and Standard Operating Procedures.* Deployment of code to live web site. (In addition to a 'development', 'stage' and a 'test' domain).* Performing maintenance duties on web, application, dialogic, and voice portal servers remotely and on site.* Contacting 3rd party vendors and implementing various ticketing systems when necessary.* Documenting escalations and events as they happen - submitting an individual report for each incident as well as a documentation report per individual shift.* Trend and Matrix reporting on live site; bug tracking, error filtering and day/month documentation.* Creation of SLA's (Service Level Agreements) with internal teams (i.e. Telco, Engineering, DB, Quality Assurance, Project Management) Tools include: Microsoft XP, Windows 2000 Server (Professional and Advanced Server); CVS (Content Verification System - Local Director at co-location), Rational ClearQuest Bug Tracking Software; CIM (Compaq Insight Manager); Freshwater's SiteScope, Terminal Services Client, PC Anywhere; Microsoft FrontPage; Microsoft Outlook; Keynote; NeoTrace; F5 Networks BigIP Configuration.

Duties include: All hiring and termination of employees; 50 employee Payroll; all Training (including handson) of new employees; Data entry of Daily Books (cash, credit and gasoline reconciliation); BankDeposits;Creating, implementing, and enforcing Employee Handbook and company rules and regulations;* Created and maintained several data-tracking reports concerning sales, projections, and employeeproductivity.* Conducted several surveys of employees regarding company policies and deconstructing data tobenefitthe employee handbook and regulations of the company.* Developed a commission percentage point system for weekly payroll (employee incentive program).Tools include: PC Anywhere (access to remote locations); QuickBooks Professional (General Ledger, payroll, vacation allowance, benefits, and commission); SSCS Daily Books (Service Station Computer Systems - Daily Books; daily data entry of gasoline, cash reconciliation, employee commission)