Tim Grantham Email and Phone Number
Tech Savvy Senior Customer Manager / Key Account Manager with deep knowledge and understanding of New industry technologies & Esports/Gaming.I have been working in the esports & gaming industry for 15+ years combined with 10+ years in SaaS and IoT Industry, helping to solidify relations, grow sustainable client portfolios and accelerate company sales throughout the pipeline.Experienced in facilitating and scaling large sales portfolios and handling client Enterprise Accounts through B2B and B2G.Traveled predominantly across UK, Germany, France and Scandinavia to solidify relations, grow portfolios, increase a steady ARR and create sustainable customer retention.Motivated and Enthusiastic team player and leader, who has successfully facilitated multiple start-up companies in gaining and maintaining successful B2B and B2C relations. Lead roles in Commercial Operations Management as well as Customer Success Management positions.Deep academic and professional knowledge of international and domestic sales, Marketing management, campaigns and brand awareness.Lead role in the commercial team at MATE.BIKE in which our crowdfunding campaign achieved the most successful Indiegogo's Crowd Funding Project in the platforms history.Full understanding of Product life-cycles and new industry technologies to provide customers with the comfort and safety required to ascertain strong and sustainable relationships.
Vestas
View- Website:
- vestas.com
- Employees:
- 17156
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Global Transactional Sales ManagerVestas Sep 2024 - PresentAarhus, Central Denmark Region, DenmarkLeading the Global Transactional sales pipeline
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Key Customer ManagerVestas Sep 2022 - Sep 2024Aarhus, Middle Jutland, DenmarkResponsible for supporting £500m+ Off-shore construction and service contracts and facilitating tasks for customers and Vestas service managers located on customer sites on Technical and Commercial topics.- Leading the creation of sustainable internal Engineering and Commercial processes to align with customer requirements.- Responsible for solidifying customer relations via customer visits and continuous satisfaction calls - Ensuring legal obligations are met by Vestas to support the customer- Updating SAP and multiple internal systems to ensure financial departments have current figures for billing- Liaising with customer financial and internal departments to issue purchase orders and invoices - Strategically planning the replacement of main components with offshore teams to ensure safety of Customer and Vestas Engineers on the Turbines and vessels- Working closely with Engineering Management to define processes for technical customer support both online and at physical locations.
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Co-Founder And Director Of Sales & MarketingPlayerforge Oct 2023 - PresentLondon, England, United Kingdom -
Customer Success ManagerWastehero Jul 2021 - Jun 2022Aarhus, Middle Jutland, Denmark- Largely employed to handle the entry into the UK market and structure a new portfolio of potential and current clients within the UK- Responsible for onboarding new customers and establishing initial relations within the UK - Routinely providing technical support to customers with assistance from the dev team- Collaborated with both marketing and sales teams to support and develop the sales pipeline- Created an FAQ and learning material guide and analyzed trends in customer queries to build a detailed support FAQ- Represented the company at Europe’s largest Waste exhibition in the UK, presenting company solution and building a network of large potential sales into the pipeline -
Marketing Manager And Brand Strategy (Bachelor Internship)Trifork Jan 2020 - Jul 2020Aalborg, North Jutland, Denmark- Hired as an intern, my responsibilities were to create a rebranding/relaunch campaign to announce the merger of two companies within Trifork- Produced descriptive video content to announce the launch, followed by a series of support videos to answer current and potential customer FAQ’s- Designed a new Logo and created a story and vision behind the rebranding - Launched an SoMe campaign with measurable goals to increase marketing automation and brand visibility- Host webinars and present info sheets and answer FAQ’s regarding merger and future of support- Accountable for a large amount of copywriting material across both company websites and Social Media platforms -
Commercial Operations ManagerMate.Bike International May 2016 - Dec 2018Copenhagen Area, Capital Region, Denmark- Overseeing the CSM team, managing KPI’s and improving daily processes- Directed day to day operations of both marketing and sales teams, reported directly to Sales Director and CSO- Strategized innovative solutions to reduce resource heavy processes within the commercial team- Redefined the entire sales pipeline categorically for efficiency- Managed weekly meetings with Marketing & Sales managers discussing improvements and status of current projects and leads -
Customer Success ManagerMate.Bike International Feb 2016 - Feb 2017Copenhagen Area, Capital Region, Denmark- Required to build and structure a CSM team of myself and 4 interns whilst defining processes to manage an influx of customer requests - Responsible for successfully training the team on internal processes of handling customers and software issues of the E-bikes by creating a detailed FAQ list - Strategically built the CRM platform for the CSM and commercial marketing and sales teams for of pre and post sales- Improve communication channels working alongside the sales director to create a more efficient pipeline- Onboard large and key customers online and at physical locations, required to travel around mainland Europe and UK- Confidently handle difficult and sensitive customer situations (Damage control) and provide fast and innovative solutions along with the sales director, forecast potential quarterly sales
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Process Automation EngineerGsk Feb 2013 - Feb 2015London, England, United Kingdom- Responsible for further development of automation processes within the IT manufacturing departments- Precise data analysis of manufacturing lines - Writing and publishing of companywide SOP’s- Managing internal and external Automation IT queries that were not on the FAQ – followed by updating the FAQ with solutions to new issues- Routinely entering and extracting data from scientists in the labs and updating the automation facilities to cater to new measurements on the production lines (SOP mandatory) -
Process Automation Engineer InternshipGsk Jun 2012 - Feb 2013London, United Kingdom- Responsible for engaging and assisting of manufacturing IT systems support and development activities.- Support the implementation of manufacturing IT systems, including developing and executing functional and performance tests- Managed operational tasks, using incident root-cause analysis and investigation to interpret and diagnose technical issues within the manufacturing IT systems- Working with central and site operational teams to provide first line support to manufacturing sites (break-fix support)- Handling internal and external support queries and building a detailed FAQ for the company intranet, used company wide
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Technical Customer Success SpecialistCegedim Healthcare Solutions (Formerly Vision) Feb 2010 - Jun 2012London, England, United Kingdom- Responsible for onboarding customers both online and on-site and initiating first relations - Accountable for handling technical customer queries from other CSM’s to minimalize customer wait time- Repair relations with customers who had previously had negative experiences- Build a technical yet simplified FAQ so the entire commercial team could answer technical questions as fast as possible, used company wide- Updated CRM daily, highlighting the potential upscaling of specific customers- Communicated routinely with sales to grow customer portfolios as fast and efficiently as possible
Tim Grantham Skills
Tim Grantham Education Details
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Still Studying -
University Of Ulster - London - QaCertificate Awarded - Distinction -
University Of Ulster - QaCertificate Awarded
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University Of Ulster - QaCertificate Awarded - Distinction
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Aspentech - Reading International Business ParkCertificate Awarded
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Hrc Regional CollegeDistinction
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Hrc Regional CollegeDistinction
Frequently Asked Questions about Tim Grantham
What company does Tim Grantham work for?
Tim Grantham works for Vestas
What is Tim Grantham's role at the current company?
Tim Grantham's current role is Global Transactional Sales Manager @ Vestas & Co-Founder of PlayerForge.
What schools did Tim Grantham attend?
Tim Grantham attended Ucn, Professionshøjskolen University College Nordjylland, Ucn, Professionshøjskolen University College Nordjylland, University Of Ulster - London - Qa, University Of Ulster - Qa, University Of Ulster - Qa, Aspentech - Reading International Business Park, Ulster University School Of Sports, Hrc Regional College, Hrc Regional College.
What skills is Tim Grantham known for?
Tim Grantham has skills like Leadership, It Strategy, Team Building, Powerpoint, Sales, Report Writing, Photoshop, Networking, Computer Network Operations, English, Team Management, Team Leadership.
Who are Tim Grantham's colleagues?
Tim Grantham's colleagues are Martin Pantmann Geldorf, Casper Gellert Olsen, Martin Mannheim, Mats Eliasson, Inês Carlos Alves, Alexandre Chaigne, Rogel Carlo Gaudilla.
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