Tim Grantham Email & Phone Number

Aarhus, Central Denmark Region, Denmark

Leading the Global Transactional sales pipeline

Aarhus, Middle Jutland, Denmark

Responsible for supporting £500m+ Off-shore construction and service contracts and facilitating tasks for customers and Vestas service managers located on customer sites on Technical and Commercial topics.- Leading the creation of sustainable internal Engineering and Commercial processes to align with customer requirements.- Responsible for solidifying customer relations via customer visits and continuous satisfaction calls - Ensuring legal obligations are met by Vestas to support the customer- Updating SAP and multiple internal systems to ensure financial departments have current figures for billing- Liaising with customer financial and internal departments to issue purchase orders and invoices - Strategically planning the replacement of main components with offshore teams to ensure safety of Customer and Vestas Engineers on the Turbines and vessels- Working closely with Engineering Management to define processes for technical customer support both online and at physical locations.

London, England, United Kingdom

Aarhus, Middle Jutland, Denmark

- Largely employed to handle the entry into the UK market and structure a new portfolio of potential and current clients within the UK- Responsible for onboarding new customers and establishing initial relations within the UK - Routinely providing technical support to customers with assistance from the dev team- Collaborated with both marketing and sales teams to support and develop the sales pipeline- Created an FAQ and learning material guide and analyzed trends in customer queries to build a detailed support FAQ- Represented the company at Europe’s largest Waste exhibition in the UK, presenting company solution and building a network of large potential sales into the pipeline

Aalborg, North Jutland, Denmark

- Hired as an intern, my responsibilities were to create a rebranding/relaunch campaign to announce the merger of two companies within Trifork- Produced descriptive video content to announce the launch, followed by a series of support videos to answer current and potential customer FAQ’s- Designed a new Logo and created a story and vision behind the rebranding - Launched an SoMe campaign with measurable goals to increase marketing automation and brand visibility- Host webinars and present info sheets and answer FAQ’s regarding merger and future of support- Accountable for a large amount of copywriting material across both company websites and Social Media platforms

Copenhagen Area, Capital Region, Denmark

- Overseeing the CSM team, managing KPI’s and improving daily processes- Directed day to day operations of both marketing and sales teams, reported directly to Sales Director and CSO- Strategized innovative solutions to reduce resource heavy processes within the commercial team- Redefined the entire sales pipeline categorically for efficiency- Managed weekly meetings with Marketing & Sales managers discussing improvements and status of current projects and leads

Copenhagen Area, Capital Region, Denmark

- Required to build and structure a CSM team of myself and 4 interns whilst defining processes to manage an influx of customer requests - Responsible for successfully training the team on internal processes of handling customers and software issues of the E-bikes by creating a detailed FAQ list - Strategically built the CRM platform for the CSM and commercial marketing and sales teams for of pre and post sales- Improve communication channels working alongside the sales director to create a more efficient pipeline- Onboard large and key customers online and at physical locations, required to travel around mainland Europe and UK- Confidently handle difficult and sensitive customer situations (Damage control) and provide fast and innovative solutions along with the sales director, forecast potential quarterly sales

London, England, United Kingdom

- Responsible for further development of automation processes within the IT manufacturing departments- Precise data analysis of manufacturing lines - Writing and publishing of companywide SOP’s- Managing internal and external Automation IT queries that were not on the FAQ – followed by updating the FAQ with solutions to new issues- Routinely entering and extracting data from scientists in the labs and updating the automation facilities to cater to new measurements on the production lines (SOP mandatory)

London, United Kingdom

- Responsible for engaging and assisting of manufacturing IT systems support and development activities.- Support the implementation of manufacturing IT systems, including developing and executing functional and performance tests- Managed operational tasks, using incident root-cause analysis and investigation to interpret and diagnose technical issues within the manufacturing IT systems- Working with central and site operational teams to provide first line support to manufacturing sites (break-fix support)- Handling internal and external support queries and building a detailed FAQ for the company intranet, used company wide

London, England, United Kingdom

- Responsible for onboarding customers both online and on-site and initiating first relations - Accountable for handling technical customer queries from other CSM’s to minimalize customer wait time- Repair relations with customers who had previously had negative experiences- Build a technical yet simplified FAQ so the entire commercial team could answer technical questions as fast as possible, used company wide- Updated CRM daily, highlighting the potential upscaling of specific customers- Communicated routinely with sales to grow customer portfolios as fast and efficiently as possible

Bachelor'S Degree, Marketing/Marketing Management, General, 12

Activities and Societies: - Physical advertisement - Digital advertisement - Physical marketing - Digital marketing - B2B & B2C Relations.

Bachelor'S Degree, Automation Engineer Technology/Technician, Still Studying

Activities and Societies: PLC Programming Automation Processes and design Robotics - Programming and DesignAutomation Engineering.

Level 3 Diploma In It Professional Competence, Information Technology, Certificate Awarded - Distinction

Activities and Societies: Member of the representation team for recruitment.Level 3 Diploma in IT Professional Competence Module Break.

Itil Foundation Certificate In It Service Management And Deployment, Business Administration, Management And Operations, Certificate Awarded

Activities and Societies: Presentation leader for my TeamITIL Foundation Certificate in IT Service Management and Deployment Module.

Level 3 Diploma In It Professional Competence, Information Technology, Certificate Awarded - Distinction

Activities and Societies: Part of the project Team and Presentation team. Also represented the company for recruitment purposes.

Pme101 Aspen Inforplus.21: Real Time Information Management Foundation Certificate, Computer Engineering, Certificate Awarded

Activities and Societies: Presentation leader for my TeamPME101 Aspen InforPlus.21: Real Time Information management Foundation.

Associate'S Degree, Information Technology, A

Activities and Societies: Creating databases using SQL and mySQL Maintaining sensitive data in secure environments Data analytics Java.

Btec National Diploma In Software Development Level 3, Information Technology, Distinction

Activities and Societies: Project management, Raising money and awareness for a charityBTEC National Diploma in Software Development LEVEL.

Btec National Diploma In Software Development Level 2, Information Technology, Distinction

Activities and Societies: Project TeamAll Modules Listed for the Qualification below: Module Breakdown for Qualification:  Web.