Trung Thai Email & Phone Number

Lake Forest, CA, US

Irvine, CA, US

Aliso Viejo, CA, US

• Directed team of 18+ direct and indirect reports (4+ direct and 14+ indirect) tasked with supporting business solutions, IT operations, and operational compliance. Owned annual department budget of ~$20M+, including.
• Developed and executed multi-year IT strategy, transforming IT organization from decentralized support organization to centralized strategic cloud-centric IT business partner and operations.
• Achieved operational excellence across IT organization through development and implementation of cloud-based industry standard best practices, policies, and procedures, resulting in consecutive years of zero audit.
• Built and executed IT cloud strategy for Avanir’s compliance, legal, quality, regulatory, and supply chain business areas, including implementation of key enterprise-level cloud-centric solutions – contract management.
• Achieved IT service management (ITSM) excellence across IT infrastructure and operations through development and implementation of industry standard best practices – Information Technology Infrastructure Library (ITIL).
• Defined and established multi-faceted compliance team and processes, ensuring regulatory, quality/validation, and financial compliance within IT organization. Drove implementation of business-critical solutions.

• Program & Validation Manager (Biotechnology Client)Defined and guided client towards compliant computer systems validation for critical regulated systems.
• Improved company collaboration and document management by directing critical companywide electronic content management system (M-Files) implementation.
• Coordinated vendor selection for contract management solution (Salesforce platform), leading towards selection of cost-effective solution aligned with business needs.

• Acting Director of IT (Pharmaceutical Client)Delivered day-to-day operational direction for IT team, including owning and managing client IT budget of ~$1.8M. Provided ongoing IT leadership and governance, validation.
• Partnered with IT vendors, supporting client initiatives and achieving business goals through technology solutions.
• Initiated regular IT cadence with business application owners and maintained IT roadmap, improving overall IT support and services.
• Spearheaded implementation of serialization/DSCSA compliance system (TraceLink) and electronic content management system (Veeva Vault), ensuring compliance with regulations and enhancing business processes.

• Owned and operated State Farm Agency in Lake Zurich, IL with ~$1.74M in annual premiums and ~$190K in agency revenue. Licensed insurance agent and agency with services in property and casualty insurance, life and.
• Grew agency by ~29% in year 1, increasing total policies to ~2.4K+ policies in force.
• Established State Farm Agency from the ground up, including office build-out, licensing, team recruiting, personnel development, financials (income and operating expenses), and marketing plan.

• Led staff of 3-4 direct reports (service delivery managers) and 50-75 indirect reports (technical staff). Maintained account management responsibility for $7M+ annual contract value and budget. Provided strategic and.
• Negotiated renewal of 3 year / ~$21M+ contract with client and oversaw annual account budget, turning around and restoring account to profitability.
• Developed and guided client through strategic IT roadmap, transforming, enhancing, and improving legacy enterprise systems (telephony, email, network).
• Designed and deployed hardware and software resell program for client, generating ~$500K+ in revenue in first year, where relationship did not exist previously.
• Proposed and signed $1M+ in additional revenue from infrastructure projects with client in first year.
• Teamed with client personnel for mergers and acquisition initiatives, expanding and unifying IT services for acquired entities and realizing management cost-savings objectives.

• Owned account management responsibility for $25M+ annual contract value and budget. Led staff of 8-10 direct reports and ~240 indirect reports (technical staff). Oversaw all aspects of account (ITSM) deploying ITIL.
• Bid and signed $2M+ new business (annual and non-recurring revenue) during first 6 months as acting SBU executive.
• Achieved account cost savings of ~$400K+ by navigating early lease renewals and upgrades with vendors.
• Bid and modeled project work for client and grew PMO base revenue by $800K (to total of $1.3M) in first year.

Foothill Ranch, CA, US

• Project Manager Information Systems/Information Technology (Contractor)Managed the IT/IS project management organization.
• Implemented project management methodology and software development lifecycle.
• Setup steering committee to provide overall direction for IT/IS team and ensure project alignment with business direction.
• Project Manager for IT/IS projects and mentor to IT/IS team resources in project management.

• Led overall operations of the IT organization - 15+ employees and consultants, including operational Management (managed service provider oversight), application management (center of excellence), project management.
• Managed contract and working relationship (oversight and budget) with the third-party infrastructure partner (ACS) – ~$10M+ contract
• Negotiated large contracts (>$1M) with vendors and partners for project and operational support.
• Lead the IT R&D Center of Excellence team of 3-4 full-time resources.
• Oversaw a team of 5+ project managers and business analyst.
• Project manager for successfully enterprise systems projects with budgets of $100K to $1.2M – SAP, LIMS, Livelink, and numbers smaller business support applications.

Led client's implementation and validation of manufacturing execution systems, deployed worldwide, clients include Pfizer Global Manufacturing, Watson Pharmaceuticals, Sandoz Pharmaceuticals

Warrenville, IL, US

Managed validation for implementation of clients proprietary ERP systems, clients include Pfizer, Manugistics, QAD, and Upsher-Smith Pharmaceuticals

Managed operational improvement, new product development, and compliance projects using best practice project management techniques

Abbott Park, Illinois, US

Performed manufacturing floor activities and scheduled manufacturing operations as production activity controller