Tuan-Anh Tham, Csm, Cspo, Itil 4 Email & Phone Number

San Francisco, CA, US

New York, NY, US

New York, NY, US

Bloomingdales.com / Macys.com

San Francisco, CA, US

San Francisco, CA, US

Supported Fortune 100 e-Commerce Companies in their Agile transition transformation and adoption.Agile Coach

San Francisco, CA, US

Supported Macys.com and Bloomingdales.com with their agile transformation.

• Researched existing IT strategies to determine requirements and identify opportunities for improvement
• Managed customer project lifecycle to minimize impact to the project cost, schedule, and resources.
• Conducted and led status report meeting with stakeholders, maintained and communicated overall campaign/project roadmaps, timelines and schedules.
• Troubleshooted hardware and software by analyzing root causes and evaluating solution alternatives
• Documented all procedures for repair and solutions.
• Performed software installations and upgraded systems/applications, applied infrastructure system updates, patches, and configuration changes.

San Francisco, CA, US

• Consulted with C-level management on an on-going basis to maintain strategic link to business needs.
• Established effective communication between dependent projects.
• Assured compliance with project management policies and standards (Agile methodology/ Scrum Framework): - Led Scrum Teams, conduct Scrum meetings, agile estimating and planning. - Coordinate user acceptance testing and.
• Reported on project status to CIO and other stakeholders

San Francisco, CA, US

• Analyzed, helped evolve and optimize IT team processes.
• Worked with business stakeholders to elicit requirements
• Developed and documented customer requirements based on business and functional process evaluations for projects.
• Worked with user experience designers, developers, QAs and architects to build object oriented, multi-tier applications in an Agile environment.
• Authored project documentation in cooperation with business and technology groups (requirements documents, functional specification, WIKI pages, user manual, user stories).
• Defined, coordinated and monitored SLAs, Key Performance Indicators and other metrics to ensure deployment compliance

• Work with cross-functional project teams consulting on technology projects for clients companies in a variety of industries.
• Meet with client representatives and research existing IT strategies to determine requirements and identify opportunities for improvement.
• Organize documentation for client review and obtain client sign-off for deliverables.
• Train end users on new applications.
• Collaborate with business development team to determine the feasibility of new product features.
• Act as liaison with content vendor to establish rules of engagement and develop mutually beneficial procedures.

FR

• Managed multiple concurrent B2B & B2C assignments in fast-paced environment within the Publicis network (Publicis Conseil, Public Groupe, Zenith Optimedia)
• Full SDLC experience including requirements gathering, development, test, deployment, maintenance & operations support.
• Project management, forecasting, deadline management, task tracking,
• Business, process and systems analysis.
• Databases and applications: design of data architecture, user interfaces, batch processes.
• Led product development dsitributed team from conception to implementation.

New York, New York, US

Selected by corporate management to participate in internal process re-engineering effort which resulted in a streamlined corporate finance reporting system based on Hyperion Solution.Provided consulting, rollout, international support.

Paris, Île-de-France, FR

PanEuropean Marketing Department for key account Renault.· Performed requirements gathering and profiled data from marketing database for preliminary studies and project design.· Designed web page interface for user-friendly approach and accessibility.· Mining and querying marketing campaign information to identify key trends and create relevant management.

London, London, GB

Optimedia France- Analyzed and synthesized business and system process documentation for media buying business intelligence database.- Developed Business Requirement Specifications for content management tools to aid with acquisition and transformation of data - Increased development productivity by 80% - Served as liaison to software engineering, client.

Master, Economics: International Finance

Certification, Project Management

Master In Information System Management (Mis / Dess Aiges), Information Technology

Master, Economics: Corporate Finance