• Configuring and troubleshooting of Windows servers• Troubleshooting of Active Directory Server, DNS and DHCP Server issues• Configuring and troubleshooting of Microsoft Exchange 2010 Server• Configuring and troubleshooting of Microsoft SQL 2008 Server• Configuring and troubleshooting of Windows WSUS Server• Managing IIS and Apache Web Servers• Managing of FTP server configuration (IIS & Filezilla)• Ensuring the performance/redundancy of severs through deploying RAID• Configuring and troubleshooting of Netapp FAS 2050• Designed and executed process for installation of Open Directory servers on MacOSX 10.5.x and interoperability with windows servers• Providing Network and system security through Fortigate 200B Box and Symantec Security products• Ensuring the performance /redundancy of internet through policy route in firewall• Responsible for administration and maintenance of Network Appliance FAS 2050 Filer• Designed and executed process for installation, administration and maintenance of File Server with required file level security environment• Designed and executed process for installation, administration and maintenance of Symantec Endpoint Protection Server and Client environment• Designed and executed process for installation, administration and maintenance of Symantec Scan Engine for Network Appliance Filers• Designed and executed process for installation, administration and maintenance of Symantec Messaging Gateway for Microsoft Exchange 2010• Designed and executed process for installation, administration and maintenance of Symantec Backup Exec 2010• Designed and executed process for installation, administration and maintenance of Symantec Backup Exec System Recovery 2011• Ensuring zero downtime by providing support to LAPIZ to daily lodged calls• Keeping an update on the common queries and technical glitches faced by the clients andescalate them to the concerned authorities• Handle all the IT/System/Network related calls

•Commitment to maintaining a high level of productivity and harmony amongst employees with a proactive approach to identifying and resolving staff and customer situations•Implement effective customer satisfaction strategies by identifying and eliminating the root causes of customer problems•Performed hardware and software installations and provided high-level customer care, training, and technical support•Assembled and installed a wide array of computer systems, workstations, and peripheral hardware•Provided technical support and maintenance for all equipment (computers, routers, firewalls, printers, etc.). Provide technical support and maintenance to the company’s networks, including Intranet and Internet•Performed computer and network troubleshooting to isolate and diagnose common computer & network problems•Provided technical support to end users, Customer Representatives, and Technical Support Representatives for multiple platforms •Diagnosed and solve problems based on client interpreted symptoms•Responded to escalated client-representative problems•Created and documented support procedures

•Responsible for ULTRA III SPARC E250 SUN Server with the operating system of Sun Solaris 8•Responsible for HCL server with the operating system of Windows 2000 Active Directory Forest server over 500+ users•Responsible for IBM workstations with the operating system of Windows 2000 professional, XP & related peripherals like Networked Color laser Printer, Scanners etc•Responsible for Terminal server for Internet and application software for the Linux, UNIX & windows users through Thin Client machines•Responsible to Providing Technical support for Operating System, Hardware and High end application software for Advanced VLSI & Embedded System Students to ensure the real time TIFAC-CORE project