Tiffany Tibbitts Email & Phone Number

Roswell, Georgia, United States

United States

Vital Leadership role to create a Bid Process from start to finish using cross functional stake-holders, create timeline for process and implementation of said process.• Coordination of the bid team to ensure bids are created to the highest quality and submitted on time.• Creation of compelling and best practice content.• Bid reviews including ensuring quality and consistency review before final release• Ensure win and loss reviews are held for all completed bids.• Reviewing the quality of the bid documentation and process.• Work with the Sales team, Legal, Marketing and the customer to understand requirements.• Recognize, understand and work with senior stakeholders to mitigate risks in all areas of the bid (technical, commercial, legal, operational etc.).• Played a key role in the qualification process and Bid/No Bid decision.

Cumming, Ga

Held vital leadership roles through multiple company acquisitions and reorganizations. Dedicated to supporting the wholesale, cable, wireless, and international groups. Managed projects associated with estimating the impact of pricing changes and promotions and the impact of pricing changes on profitability, ROI, and growth rates.➣ Chosen to lead the training of CenturyLink employees on Level 3 systems, processes, and policies. ➣ Approved terms and conditions of negotiated contract pricing terms, discounts, MSA, and service schedules for significant opportunities; an active participant in responding to large RFPs.➣ Instrumental in helping the team consistently achieve a minimum of a 30% EBITDA margin and exceeded sales targets, while growing and maintaining an existing run rate. ➣ Evaluated and implemented complex pricing strategies and models to maximize sales and market penetration and ensure the achievement of long-term profitability objectives for the wholesale channel.➣ Conceptualized, developed, and presented business case assessments of risk versus reward and payment terms scenarios, created an escalation path if needed. ➣ Led in-depth analysis of opportunities in utilizing success-based capital to add new buildings to the network and provided recommendations to senior leadership for approval.

Rochester, Ny

Charged with evaluating and implementing complex pricing strategies based on current business and competitive market dynamics for the Wholesale Carrier Markets division. Maintained run rates with minimal write-offs while simultaneously growing existing accounts. Led MSA contract negotiations and reviewed service schedules. ➣ Earned the Outstanding Performance Award for the wholesale division.➣ Directed all pricing efforts, including flat file pricing and promotions and RFPs; calculated the impact of pricing changes on gross margin, payback, EBITDA, rebate programs, and profitability. ➣ Prepared comprehensive financial summaries for large opportunities worth over $1M to be presented to the executive board for final approval.➣ Assisted leadership with the ongoing training and mentoring of new hires and training multiple teams on the Rate Center process. ➣ Recognized as a SME for several product offerings; handled over 20 deals daily with a 24-hour turnaround.

Rochester, Ny

Heavily recruited to provide access pricing nationwide and to maintain the Canadian pricing queue. Created pricing for Global Crossing’s Canadian NNI network, bulk RFPs, dark fiber requests, and contact re-rates. ➣ Led special projects for the Vice President to help capitalize untapped markets related to ancillary charges, LNP, or early termination penalties. ➣ Researched and analyzed tariffs and expedite fees by region, providing monthly updates to leadership.

Rochester, Ny

Selected by the CEO to become one of the founding employees of the company. Processed network invoices and verified vendor invoices against the accrual system, contracts, and tariffs. Filed and resolved vendor disputes to completion. Updated and maintained accrual databases as needed, updated accrual system monthly. ➣ Hand-picked by the CEO to spearhead various special products and strategic initiatives. ➣ Developed and executed comprehensive training for Account Managers, office staff, and pricing groups on pricing policies, contract pricing, and Latis Pro.➣ Wrote ISO procedures and led ongoing ISO auditing efforts.

Rochester, Ny

Served as an integral member and team leader of a customer service team. Charged with providing exceptional customer service and support to existing major accounts and their customers. Assisted with interviewing, training, and developing new hires. Earned reputation as a “go-to” resource for guidance from individual team members. ➣ Recognized by leadership with the Outstanding Performance Award, consistently ranked in the top 2% (out of 20 peers) while meeting or exceeding established targets and KPIs. ➣ Exceeded customer expectations by 16%.

Phoenix, Arizona, United States