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Terry Murphy is listed as "Experienced Customer Support Specialist | Healthcare Management Expert | Proven Track Record in Technical Troubleshooting & Team Leadership" at Agiliti, a company with 1092 employees, based in Florissant, Missouri, United States. AeroLeads shows a matched LinkedIn profile for Terry Murphy.
Terry Murphy previously worked as Customer Service Technician at Agiliti and Behavioral Healthcare Manager at Pcg Public Partnerships. Terry Murphy holds Associate'S Degree, General Studies from Columbia College.
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With over five years of experience in customer support and technical troubleshooting, I am an experienced customer support specialist with exceptional skills in customer relationship management (CRM), conflict resolution, and customer escalations. I am highly familiar with various customer support channels such as ticketing systems, email, and virtual customer service, and I am skilled in using software such as SQL to analyze data reports and identify trends that inform process improvements.Currently working as a Customer Service Technician at Agiliti, I assist an average of 35 customers each day with finding specialized items and provide recommendations for custom projects via chat, inbound phone, and email support. I also audit and monitor the performance of a minimum of 20 agents, ensuring customers are being treated with empathy and timely resolution, and provide performance feedback to agents regarding call time, escalation rates, hold times, customer rapport, and phone behavior.In my previous roles at PCG Public Partnerships as a Behavioral Healthcare Manager and Coverall Cleaning as a Commercial Cleaning Account Manager, I demonstrated my exceptional abilities in managing patients' staff schedules, employee meetings, doctor appointments, medication, and improving customer experience by overseeing multi-faceted modular redesign projects.As a graduate of Columbia College with an Associate Degree in General Studies, I have additional skills in G Suite, Google Chrome Browser, Zoom, MS Office Suite (Word, Excel, PowerPoint), Outlook, Adobe, and Google Sheets
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Earth City, Missouri, United States
Achieved an average of 98% on-time delivery performance, ensuring prompt and reliable service to healthcare locations.Successfully completed over 1000 deliveries and pick-ups of medical equipment, maintaining a high level of efficiency and accuracy.Processed, cleaned, inspected, and tested more than 500 medical equipment units, ensuring their proper.
St Louis, Missouri, United States
Spearheaded comprehensive behavioral healthcare management for a male quadriplegic with frontal lobe brain damage, overseeing all aspects of his in-home care for a period of 9 years.Skillfully managed multiple medications and treatments, ensuring strict adherence to medical protocols and maintaining accurate medication administration records.Developed and.
St Louis, Missouri, United States
Achieved an average of 110% sales goal each quarter for the department and maintained a 97% customer satisfaction survey rating.Successfully managed a portfolio of commercial cleaning accounts, ensuring high-quality and reliable cleaning services for each location.Developed and implemented effective marketing strategies to attract new business, resulting.
Other employees you can reach at agilitihealth.com. View company contacts for 1092 employees →
Jay Webb
Colleague at Agiliti
Fort Worth, Texas, United States, United States
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Kris Butler
Colleague at Agiliti
Myrtle Beach, South Carolina, United States, United States
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Robert Creviston, Jr.
Colleague at Agiliti
Minneapolis, Minnesota, United States, United States
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Austin Bentz
Colleague at Agiliti
Knoxville, Tennessee, United States, United States
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Taylour Edmondson
Colleague at Agiliti
Boise Metropolitan Area, United States
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JG
Jim Gunter
Colleague at Agiliti
Greater Seattle Area, United States
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Timothy Whalen
Colleague at Agiliti
Colorado Springs, Colorado, United States, United States
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AC
Adam Cooper
Colleague at Agiliti
Knoxville, Tennessee, United States, United States
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MG
Mandy Godwin
Colleague at Agiliti
Lima-Van Wert-Celina Area, United States
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AE
Alberto Echeverria Bmed
Colleague at Agiliti
Santa Ana, California, United States, United States
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Quick answers generated from the profile data available on this page.
Terry Murphy works for Agiliti.
Terry Murphy is listed as "Experienced Customer Support Specialist | Healthcare Management Expert | Proven Track Record in Technical Troubleshooting & Team Leadership" at Agiliti.
Terry Murphy is based in Florissant, Missouri, United States while working with Agiliti.
Terry Murphy has worked for Agiliti, Pcg Public Partnerships, and Coverall Commercial Cleaning Services.
Terry Murphy's colleagues at Agiliti include Jay Webb, Kris Butler, Robert Creviston, Jr., Austin Bentz, and Taylour Edmondson.
You can use AeroLeads to view verified contact signals for Terry Murphy at Agiliti, including work email, phone, and LinkedIn data when available.
Terry Murphy holds Associate'S Degree, General Studies from Columbia College.
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