Tanya Touchette Email & Phone Number

United States

Manage the performance of a team through selection, training and performance feedback delivery. Provide analysis and strategic direction for virtual and hybrid conference offerings. Manage contract negotiations, financials and vendor relations/compliance for areas including A/V, general session production, virtual conference offerings, and conference ICT. Oversee room assignments, room set ups, and audio/visual components for the conference program. Work with Marketing and Programming team to implement design, content, and delivery as it relates to virtual and hybrid conference offerings. Work with Programming team to support keynote speaker management and additional digital/virtual and hybrid conference and/or non-conference related initiatives. Work with IT team and additional internal stakeholders to ensure new and existing technological conference offerings meet IAPP standards. Work with Sales team, additional internal stakeholders, and outside partners to identify and evaluate new and existing sponsorship opportunities as they relate to conference production and technology. Responsible for adherence to department budget so that deliverables are on-time and within budget.

Managed AV system and digital signage services at scale for 3K+ people, 4 buildings, and over 150 conferencing spaces. Proposed AV software and hardware solutions that meet the institute’s collaboration and hybrid needs. Hired, onboarded, managed, and mentored team members focusing on customer service skills and professional development. Built and maintained team structure using components of Agile methodologies and ITIL framework. Developed and managed SOPs and SLAs in support of team efficiency and institute satisfaction. Organized and prioritized AV work according to project timelines, event support dates, and incident levels. Evaluated stakeholder needs and requirements for AV projects and services. Built processes and procedures in support of audio visual project collaboration across administrative teams. Managed vendor relationships and oversaw consistency of designs, integration, and servicing of systems and upgrades. Tracked work, provided metrics, and assisted IT Services Director in developing AV roadmaps. Coordinated, communicated, and performed trainings and talks for IT support staff and end users. Maintained and built upon technical knowledge of AV, digital signage systems, and conferencing platforms, i.e. Crestron, Extron, Neat, Poly, Cisco, OptiSign, Zoom, Google Meet.

Maintained over 60 small/medium/large/specialized conference spaces as well as various AV equipment, conference room computers, and digital signage machines in multiple buildings. Organized, implemented, and supported staged AV setups for on-site meetings/events where needed. Trained and supported staff and users on AV equipment, conferencing software, and room systems. Recorded and prioritized AV work according to event support dates and incident levels. Consulted with end users, managed vendors, and coordinated the installation of individual AV systems for offices and individual group spaces throughout the institute. Managed and consulted in the process of large scale conference room upgrades. Built processes and procedures in support of audio visual project collaboration across administrative teams. Supported, trained end users with, and administered the institute's primary conferencing software, Zoom.

Performed preventative maintenance on automated AV and digital signage systems throughout the institute. Acted as the primary technician for the resolution of all AV related incidents. Technically supported varying levels of events/meetings from day to day meetings to Board of Directors events. Consulted with end users, managed vendors, and coordinated the installation of individual AV systems for offices and individual group spaces throughout the institute.

Boston, Ma

Set, operated, and tore down lighting, audio, and video equipment before, during, and after live corporate events. Ex: Large conferences, small breakouts, weddings, and fundraisers.Assisted clients before, during, and after events with any Audio/Visual needs.Maintained equipment and storage facilities.

Canton, Ma

Set up and tore down equipment pertaining to lighting, staging, audio, and video.

Needham Ma

Loaded in/out equipment and gear within company warehouse as well as on site for scheduled live events. Maintained equipment, gear, and warehouse.

Chelmsfor Ma

Assisted in live sound reinforcement load ins/outs for large-scale concert venues.

Dedham Ma, Brookline Ma

Provided assistance to both photo and general store customers. Maintained and fixed photo lab equipment. Maintained front store and registers.

Boston Ma

Assisted Head Engineer with post-production audio for television and advertising. Provided assistance to clients. Maintained studio.

Brookline Ma

Organized and planned events within the New England Institute of Art. Coordinated A/V for on campus events. Provided assistance and services to fellow students. Acted as a liaison between students and staff. Maintained student center and lounge. Assisted in new student orientation. Aided students with Freshman Seminar class curriculum.