Trang Tran Email & Phone Number

United States

Make outgoing/receive incoming calls from applicants responding to a request for clarification or more information from the Underwriting team regarding their loan application.Provide prompt and efficient review of verification documents for accuracy and legitimacy. Identifies and escalates document manipulation concerns and fraud risk concerns to Lead or Manager. Respond to emails to the Underwriting team from customers.Assist Underwriters with application research. Meet/exceed monthly performance requirements as evidenced by ongoing and QC reviews.

San Diego, California, United States

Provide world class customer service by assisting customers through the application process and through funding their loan.Answer inbound calls and emails from clients, potential clients, or third parties and teammates in support of opening accounts.Oversee teammates and the processes that support payment processing, SCRA adjustments, customer surveys and experience guarantees, disputes processing, legal support processing and default management.Support teammates with training, escalated call handling and more complex servicing processes.

Redlands, California, United States

Answer incoming calls/requests.Manages and responds appropriately to all inquiries including but not limited to emails, phones and walk-in customers. Maintains a customer-centric environment in public areas of council facilities. Ensures and provides quality service to both internal and external customers. Answers inquiries by clarifying desired information, researching, locating and delivering findings.Maintains contact center database by entering information accurately and quickly. Manages processes that include, but are not limited to office equipment management and office supply stocking. Supports recruitment goals by following up with potential members (leads) by phone and email. Update opportunity catalogs (troops with openings) to streamline girl and adult placement. Assists potential volunteers in finding a roles appropriate to their skills, interest and time constraints. Guide potential volunteers through the on-boarding process. Utilize customer relationship management system to support pursuance of leads throughout recruitment process for completion to close status.

Riverside, California, United States

Manage, supervise and lead military personnel and human resource programs.Analyse Air Force policy and provides recommendations to commanders, supervisors and Airmen on benefits, entitlements, career progression, retention and relocation programs. Update and maintains personnel data systems.Prepare and process administrative support actions.Create, maintain and audit personnel records. Manage and execute force management tools and provides casualty assistance. Assist Airmen and their families with military benefits.

Irvine, California, United States

Process volunteer background checks. Manage CRM cases in Salesforce for entire council.Coordinate and schedule department meetings.Manage all incoming department mail, email and phone correspondence.Manage office equipment and office supply stocking.Maintain contact center database for accuracy.Work with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of recruitment strategies.

Associate Of Arts And Sciences - Aas, Human Resources Management And Services

Bachelor Of Business Administration - Bba, Business