Systems Engineering: Products, Rf, Infrastructure
CurrentSupport engineers with tools and workflow.
Aug 2024 - Present
AeroLeads people directory · profile
Tran P. Email & Phone Number
Systems Engineering: Products, RF, Infrastructure
at
Apple
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✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Systems Engineering: Products, RF, Infrastructure
Location
United States, United States, United States
Who is Tran P.? Overview
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Quick answer
Tran P. is listed as Systems Engineering: Products, RF, Infrastructure at Apple, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Tran P..
Tran P. previously worked as Senior Information Technology Specialist at Kdinfotech and System Administrator at Yohana. Tran P. holds General Studies from Chabot College.
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Apple
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Profile bio
About Tran P.
Bilingual service-oriented, passionate, motivated technical expert. Strong communication, time management, and decision making skills. Ability to exceed targets, work under pressure, meet deadlines and offer creative, out-of-the-box solutions. I am a technical and administrative professional with 11+ years of progressive and diverse experience in all aspects of technical and administrative functions, project planning, and event coordinating. Background includes relevant technical and administrative management full time work experience, trouble shooting, technical support, and executing and leading various roles in projects/events from conception to completion. Excellent ability to quickly learn new tools and technologies.
Listed skills include Leadership, Customer Experience, Administrative Assistance, Apple Certified, and 25 others.
Current workplace
Tran P.'s current company
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7 roles
Tran P. work experience
A career timeline built from the work history available for this profile.
Senior Information Technology Specialist
Monitoring and administration of ticket queues, ensuring compliance with SLA anddelivering high-quality customer service.Initiate work scheduling, comprehensive team training, and onboarding processes for newhires.Enhanced access provisioning and de-provisioning processes to streamline operations.Instrumental in developing and refining IT service.
Aug 2023 - Jul 2024
System Administrator
- System Administrator
- Managed troubleshooting and customer escalations within a ticket-based workflow while achieving SLArequirements by ensuring proper recording, documentation and closure of trouble tickets
- Managed troubleshooting of technical issues escalated from Tier 1, in real time, while ensuring clear andeffective communication throughout the cycle of support, including account provisioning, integration product.
- JAMF certified: create rules inside JAMF, including locking devices
- Work with Jira and Agile workflowas a set of stages involved in completing complex projects by breaking the production process into smaller individual cycles sprints
Jan 2022 - Sep 2022
Information Technology
- Act as a primary contact for all internal IT support requests- Provides hardware, software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers- Troubleshoots Mac, Windows and Linux software and hardware for end users through service desk walk-ups, chat or video conference- Ability to quickly.
Jun 2019 - Jan 2022
Technical Expert
- Managing Apple store’s calendar and daily schedule to for Apple Genius Bar appointments, prioritizing conflicting requests, tracking store action items and following-up to ensure completion.
- Assist new Apple product owners get started and current ones get quick, efficient support on all their products while developing strong, positive relationships with Apple
- Troubleshooting customer escalations in a ticket based workflow while achieving SLA requirements, and ensure proper recording, documentation and closure of trouble tickets
- Communication experience with experience explaining technical steps to a non-tech audience
- Hands-on troubleshooting of technical issues escalated from Tier 1 in real time, escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing.
- Influence product roadmap by identifying and informing on regional support insights, challenges and strategic opportunities
Oct 2015 - Jun 2019
Small Business Owner/Cosmetologist
Fashion Nail Salon
- Managed calendar and daily schedule for appointments and staff
- Provided exceptional customer service
- Responsible for training all new employees
- Responsible for customer liaison, invoicing, accounts receivable
- Responsible for all aspects of marketing and communication – newspaper, website, signage, referrals, etc.
- Handled and consolidated daily revenue, sales transactions, including receipts and post financial transactions from previous day. Ensured and validated all documents were accurate
Jun 2010 - Sep 2015
Small Business Owner/Cosmetologist
Nail Genie
- Managed calendar and daily schedule for appointments and staff
- Provided exceptional customer service
- Responsible for training all new employees
- Responsible for customer liaison, invoicing, accounts receivable
- Responsible for all aspects of marketing and communication – newspaper, website, signage, referrals, etc.
- Handled and consolidated daily revenue, sales transactions, including receipts and post financial transactions from previous day. Ensured and validated all documents were accurate
Jun 2007 - Jun 2010
1 education record
Tran P. education
-
Chabot College
FAQ
Frequently asked questions about Tran P.
Quick answers generated from the profile data available on this page.
What company does Tran P. work for?
Tran P. works for Apple.
What is Tran P.'s role at Apple?
Tran P. is listed as Systems Engineering: Products, RF, Infrastructure at Apple.
Where is Tran P. based?
Tran P. is based in United States, United States, United States while working with Apple.
What companies has Tran P. worked for?
Tran P. has worked for Apple, Kdinfotech, Yohana, Sonder Inc., and Fashion Nail Salon.
How can I contact Tran P.?
You can use AeroLeads to view verified contact signals for Tran P. at Apple, including work email, phone, and LinkedIn data when available.
What schools did Tran P. attend?
Tran P. holds General Studies from Chabot College.
What skills is Tran P. known for?
Tran P. is listed with skills including Leadership, Customer Experience, Administrative Assistance, Apple Certified, Powerpoint, Consumer Electronics, Retail, and Cosmetology.
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