Thuy Truong Email & Phone Number

Carlsbad, California, United States

• Provided leadership, guidance and direction to QC lab to support the department and company’s strategic initiatives and goals.• Collaborated with interdepartmental leaderships to drive quality metrics by tackling customer complaints, reoccurring out of spec issues, new product developments, new method validation, and other issues relating to quality.• Performed investigations and implement corrective actions from internal issues, audit findings, customer complaints, lab nonconformance's etc.• Ensured on time and accurate release of raw materials and finished goods.• Oversaw a team of 12 lab analysts and technicians to achieve a 20% increase in laboratory efficiency through process improvements.• Implemented a new quality KPI reporting system that enhanced accuracy and reduced time spent on manual data collection.• Led weekly OOS investigation with a cross functional team to improve first time quality metrics, and decrease defect rate for the department.• Directed quality control initiatives, resulting in an average of 15% cost saving yearly.• Ensured lab safety protocol and instrument are in compliant at all time.

Billerica, Massachusetts

• Lead a diverse group of highly skilled analytical chemists and lab technicians in a fast-paced Quality Laboratory in the semiconductor industry with 24/7 operation.• Increased lab productivity over 50% each year to support manufacturing demand by reducing sample turnaround time, shorten sample analysis time, implemented first in first out (FIFO) policy, reducing WIP bubble, and other continuous improvement projects.• Successfully finished ACES level I and II classes, and Green Belt Certified by completing a project that resulted in reducing particle contamination in the cleanroom by 46%.• Active member of a First Pass Yield team to reduce metal contamination on finished goods.• Maintain and perform monthly Statistical Process Control (SPC) review of laboratory’s Long Term Stability (LTS) charts.• Increased lab efficiency by implementing Laboratory Information Management System (LIMS) to avoid using excel and manual data manipulation on final release reports. • Lead investigations on non-conformances, root cause analysis, troubleshoot laboratory instruments to ensure regulatory compliance and improve production efficiency. • Responsible for all laboratory instrument validations to meet customer requirements by performing method validation and qualification (V&Q), Gauge R&R, MDL, IDL, etc. • Participated in a cross functional Safety Leadership team by performing laboratory safety audits, increase proactive measures to avoid workplace reportable injuries and near misses.• Perform value stream map (VSM) on all laboratory test methods in effort to increase lab efficiency and exceed manufacturing demand.• Perform yearly capacity analysis on people and tool to meet manufacturing projected growth.• Coach employees on their career development goals by providing constructive feedback at monthly 1 on 1 and annual performance reviews.• Ensure SOPs are up to date, and lab personnel adhere to GMP related job function effectively.

Billerica, Massachusetts

Westborough, Ma

• Coordinate work projects with client services representatives to prioritize laboratory workload to meet deliverable requirements.• Interact, review, and communicate details of non-conformances, rework and turn-around time (TAT) data to department staff• Prioritize and schedule sample analyses, communicate deadlines, TAT, and project specific details.• Review data produced in assigned department and authorize release.• Ensure QA compliance related to the maintenance and implementation of SOPs, MDLs, IDOCs. • Supervise lab staff to ensure compliance of testing procedures in accordance with QA and SOP requirements.• Operate and maintain laboratory analytical equipment requiring advanced and specialized knowledge.• Elevate department issues and provide production status reports to Operations Director • Ensure the training of new analysts and maintain cross-training opportunities of current staff • Communicate department issues and provide production status reports to Department Manager.• Assist Department Manager in evaluating individual performance in yearly performance review as well as providing continuing feedback to lab personnel. • Tracking and preparing department-wide productivity reports • Ensure active participations in LEAN (Continuous Improvement) program and implement new ideas.• Perform sample analysis using ICP, ICP-MS and Mercury Analyzer instrumentation.• Process samples, review and approve GC/MS data using Enviro Quant, LIMS, and ELN.• Schedule, prepare, and analyze samples based on method requirements within TAT.• Assess and report data, compile data packages, and perform reviews in accordance with applicable SOPs.• Develop improved techniques with Lab Coordinator, Team Leader, or Manager.• Ensure compliance of testing procedures with QA and SOP requirements.

Hopkinton, Ma

• Analyzed bulk samples, chemical substances, and physical materials using ICP, IC, ICP-MS, ISE and AA instrumentations. • Interpreted laboratory findings and tested results to identify and classify substances, materials, and other samples collected by field staff.• Decreased 20% in reporting errors for the laboratory by creating additional quality peer-reviewed process.• Adhered to operating procedures for analyzing, accepting, and returning samples to maintain chain of custody. • Assisted with the training of field industrial hygienist regarding the collection, preservation and tracking samples.• Facilitated department’s Employee Advisory Council to determine important issues from within the organization, raised and discussed with senior management to develop actionable projects and implement solutions.• Maintained standard operating procedures, quality control programs, and quality assurance manuals.• Conducted special projects, streamlined gravimetric department and media ordering department• Initiated a workforce management program to reduce sample reports turnaround time.• Implemented policies and procedures to improve efficiency, and streamlined backend processes.