Thuy Truong Email & Phone Number

Carlsbad, California, United States

• Provided leadership, guidance and direction to QC lab to support the department and company’s strategic initiatives and goals.
• Collaborated with interdepartmental leaderships to drive quality metrics by tackling customer complaints, reoccurring out of spec issues, new product developments, new method validation, and other issues relating to.
• Performed investigations and implement corrective actions from internal issues, audit findings, customer complaints, lab nonconformance's etc.
• Ensured on time and accurate release of raw materials and finished goods.
• Oversaw a team of 12 lab analysts and technicians to achieve a 20% increase in laboratory efficiency through process improvements.
• Implemented a new quality KPI reporting system that enhanced accuracy and reduced time spent on manual data collection.

Billerica, Massachusetts

• Lead a diverse group of highly skilled analytical chemists and lab technicians in a fast-paced Quality Laboratory in the semiconductor industry with 24/7 operation.
• Increased lab productivity over 50% each year to support manufacturing demand by reducing sample turnaround time, shorten sample analysis time, implemented first in first out (FIFO) policy, reducing WIP bubble, and.
• Successfully finished ACES level I and II classes, and Green Belt Certified by completing a project that resulted in reducing particle contamination in the cleanroom by 46%.
• Active member of a First Pass Yield team to reduce metal contamination on finished goods.
• Maintain and perform monthly Statistical Process Control (SPC) review of laboratory’s Long Term Stability (LTS) charts.
• Increased lab efficiency by implementing Laboratory Information Management System (LIMS) to avoid using excel and manual data manipulation on final release reports.

Billerica, Massachusetts

Westborough, MA

• Coordinate work projects with client services representatives to prioritize laboratory workload to meet deliverable requirements.
• Interact, review, and communicate details of non-conformances, rework and turn-around time (TAT) data to department staff
• Prioritize and schedule sample analyses, communicate deadlines, TAT, and project specific details.
• Review data produced in assigned department and authorize release.
• Ensure QA compliance related to the maintenance and implementation of SOPs, MDLs, IDOCs.
• Supervise lab staff to ensure compliance of testing procedures in accordance with QA and SOP requirements.

Hopkinton, MA

• Analyzed bulk samples, chemical substances, and physical materials using ICP, IC, ICP-MS, ISE and AA instrumentations.
• Interpreted laboratory findings and tested results to identify and classify substances, materials, and other samples collected by field staff.
• Decreased 20% in reporting errors for the laboratory by creating additional quality peer-reviewed process.
• Adhered to operating procedures for analyzing, accepting, and returning samples to maintain chain of custody.
• Assisted with the training of field industrial hygienist regarding the collection, preservation and tracking samples.
• Facilitated department’s Employee Advisory Council to determine important issues from within the organization, raised and discussed with senior management to develop actionable projects and implement solutions.