Toshi Tsuboi Email & Phone Number

Chapel Hill, NC, US

Atlanta, GA, US

• As the Product Manager for the B2C marketing platform at EmployBridge, my role involves overseeing the development, enhancement, and optimization of the platform. The primary focus is on attracting and engaging top.
• Successfully led the implementation of a new marketing automation platform on time and on budget, resulting in cost savings of $500,000 over a span of two years and gained access to new cross-channel marketing.
• Coordinated the development of marketing data pipelines to streamline the management of talent data and events. This effort led to a significant increase in candidate acquisition and conversions, surpassing 20%.

Menlo Park, CA, US

• Product Manager of Pointillist, an end-to-end customer journey management software. Pointillist empowers businesses to analyze and track KPIs associated with customers' experiences on websites, apps, and contact.
• Led the initiative to seamlessly integrate the Pointillist product into the Genesys Cloud CX platform for call center optimization by defining product roadmaps, incorporating user feedback, and competitive analysis.
• Conducting in-depth market research and user interviews to identify key pain points, increasing customer adoption of key Pointillist features by 80%.
• Instrumental in enhancing the efficiency of developing critical analytics, dashboards, and integration capabilities. This transformative effort enabled the cross-functional team to deliver 30% more features per sprint.

Vancouver, Washington, US

• Product Manager of ZoomInfo MarketingOS, a cutting-edge SaaS Account Based Marketing (ABM) solution designed to infuse actionable company insights and contact data into an organization's omnichannel marketing strategy.
• Spearheaded the on-time and on-budget initial release of ZoomInfo MarketingOS, setting a solid foundation for its market presence.
• Introduced Agile methodologies, reducing time-to-market by 15% and increasing project efficiency.
• Collaborated closely with our dedicated Customer Success Managers to facilitate customer onboarding. I played a vital role in educating customers about the advantages of our innovative solution, ensuring a seamless.

Cambridge, MA, US

• Managed the integration strategy for Pega Customer Decision Hub, an always-on, AI-driven engagement engine that transformed each customer interaction into an opportunity for enhanced relevance and tangible business.
• Managed integrations and nurtured the partner ecosystem, enriching the Pega customer experience with expanded capabilities for optimized omnichannel marketing.
• Worked closely with solution engineers, business development teams, and fellow product managers to define and execute strategies to augment the Pega ecosystem.

Cary, NC, US

• Product Manager for SAS Intelligent Decisioning, a solution designed to facilitate real-time decision-making through advanced analytics and AI.
• Streamlined R&D resources by 50% through a strategic product portfolio rationalization, unifying decisioning capabilities across the product line.
• Spearheaded the response team for Forrester's Real-Time Interaction Management Wave in 2019, positioning SAS Intelligent Decisioning as a wave leader.

Cary, NC, US

• Product Manager for SAS Real-Time Decision Manager, a marketing technology solution to enable organizations to make personalized, data-driven decisions in real-time across various customer interactions and touchpoints..
• Increased key efficiency measures by at least 35% when leading four cross-functional teams, including engineering, UX, documentation, professional services, and product marketing through launch and multiple Agile.

Cary, NC, US

Product Manager for the SAS Conversation Center, a solution that helped organizations effectively manage and analyze conversations on social media platforms, allowing them to interact with customers, understand sentiment, and derive insights from social media data.· Spearheaded the initial releases of SAS Conversation Center by working with a.

Mba, Business Administration And Management, General

Bs, Computational And Applied Mathematics