Toshi Tsuboi Email and Phone Number
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With over 15 years of product management experience in various industries, I am a seasoned professional who delivers innovative and impactful solutions that optimize customer experiences and outcomes. As a Senior Product Manager at Employbridge, I lead the product development and strategy for the B2C platform that acquires and engages top talent with enhanced user experience delivered by an optimized, analytic-based, multi-channel digital platform. My core competencies include strategic planning, portfolio management, pricing strategy, data-driven business cases, build vs. buy analysis, product marketing, competitive analysis, sales enablement, and partner management. I have specialized domain expertise in customer journey management, account-based marketing, CRM, analytics, AI, ML, decision management, interactive marketing, omnichannel marketing, personalization, marketing technology, e-commerce, credit risks, and integration. I hold an MBA from Carnegie Mellon University's Tepper School of Business. I am passionate about transforming the customer experience by finding customers' pain points and identifying innovative and transformative solutions. I have helped generate multi-million dollars in product revenues through dedicated efforts to being customer-centric, innovative, and a critical thinker. I enjoy collaborating with cross-functional teams and customers to deliver value and excellence. Customer success is the ultimate measure of product success, and I strive to achieve that with Employbridge and cutting-edge analytics. Let's connect to explore synergies and opportunities for driving business excellence through innovation and customer-centricity.
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Senior Product Manager, B2C PlatformEmploybridge 2023 - PresentAtlanta, Ga, UsAs the Product Manager for the B2C marketing platform at EmployBridge, my role involves overseeing the development, enhancement, and optimization of the platform. The primary focus is on attracting and engaging top talent by providing an improved user experience through an analytics-driven, multi-channel digital platform.• Successfully led the implementation of a new marketing automation platform on time and on budget, resulting in cost savings of $500,000 over a span of two years and gained access to new cross-channel marketing capabilities that increase impressions and conversions by over 30%.• Coordinated the development of marketing data pipelines to streamline the management of talent data and events. This effort led to a significant increase in candidate acquisition and conversions, surpassing 20%. -
Senior Product Manager, Customer JourneyGenesys 2022 - 2023Menlo Park, Ca, UsProduct Manager of Pointillist, an end-to-end customer journey management software. Pointillist empowers businesses to analyze and track KPIs associated with customers' experiences on websites, apps, and contact centers to optimize experiences and achieve outstanding outcomes.• Led the initiative to seamlessly integrate the Pointillist product into the Genesys Cloud CX platform for call center optimization by defining product roadmaps, incorporating user feedback, and competitive analysis. • Conducting in-depth market research and user interviews to identify key pain points, increasing customer adoption of key Pointillist features by 80%. • Instrumental in enhancing the efficiency of developing critical analytics, dashboards, and integration capabilities. This transformative effort enabled the cross-functional team to deliver 30% more features per sprint. -
Senior Product Manager, B2B MarketingZoominfo 2021 - 2022Vancouver, Washington, UsProduct Manager of ZoomInfo MarketingOS, a cutting-edge SaaS Account Based Marketing (ABM) solution designed to infuse actionable company insights and contact data into an organization's omnichannel marketing strategy. • Spearheaded the on-time and on-budget initial release of ZoomInfo MarketingOS, setting a solid foundation for its market presence. • Introduced Agile methodologies, reducing time-to-market by 15% and increasing project efficiency. • Collaborated closely with our dedicated Customer Success Managers to facilitate customer onboarding. I played a vital role in educating customers about the advantages of our innovative solution, ensuring a seamless transition and maximizing its potential. -
Principal Product Manager, Customer EngagementPegasystems 2020 - 2021Cambridge, Ma, UsManaged the integration strategy for Pega Customer Decision Hub, an always-on, AI-driven engagement engine that transformed each customer interaction into an opportunity for enhanced relevance and tangible business value. • Managed integrations and nurtured the partner ecosystem, enriching the Pega customer experience with expanded capabilities for optimized omnichannel marketing. • Worked closely with solution engineers, business development teams, and fellow product managers to define and execute strategies to augment the Pega ecosystem. -
Principal Product Manager, Enterprise Decision SolutionsSas 2019 - 2020Cary, Nc, UsProduct Manager for SAS Intelligent Decisioning, a solution designed to facilitate real-time decision-making through advanced analytics and AI.• Streamlined R&D resources by 50% through a strategic product portfolio rationalization, unifying decisioning capabilities across the product line. • Spearheaded the response team for Forrester's Real-Time Interaction Management Wave in 2019, positioning SAS Intelligent Decisioning as a wave leader. -
Principal Product Manager, Customer IntelligenceSas 2011 - 2019Cary, Nc, UsProduct Manager for SAS Real-Time Decision Manager, a marketing technology solution to enable organizations to make personalized, data-driven decisions in real-time across various customer interactions and touchpoints. Also, a platform product manager for SAS Customer Intelligence 360, a cloud-based marketing platform designed to help organizations understand and engage customers across channels.- Took SAS Real-Time Decision Manager from product conception through multiple releases, resulting in over 120% of revenue goals achieved from 2015 to 2019, with a total revenue generation of over US$140 million. - Led the response team for Forrester's Real-Time Interaction Management Wave in Q2 2017, achieving the SAS Real-Time Decision Manager's position as the wave leader. - Managed the platform development of SAS Customer Intelligence 360, including the computing platform, shared services, event stream, and APIs. • Increased key efficiency measures by at least 35% when leading four cross-functional teams, including engineering, UX, documentation, professional services, and product marketing through launch and multiple Agile iterations. -
Senior Product ManagerSas 2005 - 2011Cary, Nc, UsProduct Manager for the SAS Conversation Center, a solution that helped organizations effectively manage and analyze conversations on social media platforms, allowing them to interact with customers, understand sentiment, and derive insights from social media data.· Spearheaded the initial releases of SAS Conversation Center by working with a cross-functional team that included development, testers, and UX designers from product conception through go-to-market and multiple iterations, including developing integrations with Facebook and Twitter.
Toshi Tsuboi Skills
Toshi Tsuboi Education Details
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Carnegie Mellon University - Tepper School Of BusinessGeneral -
Carnegie Mellon UniversityComputational And Applied Mathematics
Frequently Asked Questions about Toshi Tsuboi
What company does Toshi Tsuboi work for?
Toshi Tsuboi works for Employbridge
What is Toshi Tsuboi's role at the current company?
Toshi Tsuboi's current role is Senior Product Manager @ Employbridge | B2C & CRM Expert.
What is Toshi Tsuboi's email address?
Toshi Tsuboi's email address is to****@****nfo.com
What is Toshi Tsuboi's direct phone number?
Toshi Tsuboi's direct phone number is +191953*****
What schools did Toshi Tsuboi attend?
Toshi Tsuboi attended Carnegie Mellon University - Tepper School Of Business, Carnegie Mellon University.
What are some of Toshi Tsuboi's interests?
Toshi Tsuboi has interest in Human Rights, Science And Technology, Education, Environment.
What skills is Toshi Tsuboi known for?
Toshi Tsuboi has skills like Enterprise Software, Product Management, Business Intelligence, Saas, Crm, Analytics, Strategy, Business Analytics, Product Marketing, Cross Functional Team Leadership, Agile Methodologies, Go To Market Strategy.
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