- Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates.- Act as Officer in Charge (OIC) as required by managing emergencies, customer escalations, etc.- Contribute to the overall success of the branch by identifying opportunities to enhance our customer experience.- Create monthly schedules for employees by coordinating with individual availabilities, vacations and business needs of the branch.- Coach direct reports to success by… Show more - Lead and manage a team of Customer Experience Associates and Senior Customer Experience Associates.- Act as Officer in Charge (OIC) as required by managing emergencies, customer escalations, etc.- Contribute to the overall success of the branch by identifying opportunities to enhance our customer experience.- Create monthly schedules for employees by coordinating with individual availabilities, vacations and business needs of the branch.- Coach direct reports to success by conducting bi-weekly coaching sessions and monthly touch bases. Show less

- Assist with day-to-day banking transactions including credit cards, lines of credit and investments.- Meet performance goals both individually and as a team.- Identify and follow through with sales opportunities to maintain and grow customer relationships.

- Receive service calls from customers.- Assist with day-to-day banking.- Find solutions for complex financial issues with a focus on customer loyalty.