- Coordinated with dev team, client, and product manager to align backlog priorities, resulting in increasing in efficiency during SPRINT planning and delivery. - Ensured the timely completion of project milestones by facilitating effective communication between team members, leading to a reduction in development time- Developed and implemented an agile methodology approach utilizing JIRA and Notion that increased team productivity

• Processed incoming applications, determined program eligibility, created electronic candidate files, and reported monthly/quarterly invoices• Utilized MS Excel for efficient invoice processing and budgeting assistance, including reconciling budgets and preparing summaries with the Budget Manager• Maintained program files, conducted regular audits, and archived records as needed• Provided initial program information to prospective candidates• Continuously learned and applied… Show more • Processed incoming applications, determined program eligibility, created electronic candidate files, and reported monthly/quarterly invoices• Utilized MS Excel for efficient invoice processing and budgeting assistance, including reconciling budgets and preparing summaries with the Budget Manager• Maintained program files, conducted regular audits, and archived records as needed• Provided initial program information to prospective candidates• Continuously learned and applied Adobe Sign to transition CPE office operations from physical to digitalTools: MS Excel, Adobe Sign Show less

• Achieved cross-selling, upselling, and referrals using effective negotiation, exceptional sales presentations, and in-depth product knowledge• Utilized operational systems and data analysis to provide sales consultation, organize and execute sales plans, and maintain high customer satisfaction• Handled customer inquiries, problems, or complaints professionally, both in-person and via phone, by coordinating with colleagues and employing problem-solving, active listening, and strong… Show more • Achieved cross-selling, upselling, and referrals using effective negotiation, exceptional sales presentations, and in-depth product knowledge• Utilized operational systems and data analysis to provide sales consultation, organize and execute sales plans, and maintain high customer satisfaction• Handled customer inquiries, problems, or complaints professionally, both in-person and via phone, by coordinating with colleagues and employing problem-solving, active listening, and strong communication skills Show less