Provide ongoing support for day-to-day activities. Analyzed past and current sales performance and compared it to reduce labour costs. Assist with identifying staffing shortages, onboarding, training and development of store staff to ensure every beverage is crafted to care following standard procedure. Identify and resolve operational issues to ensure high customer satisfaction.

Managed day-to-day operations and provide feedback and support to upper management. Conducted on-boarding, training and ongoing development for team members at store to ensure consistent experiences based on corporate standards.

Responded promptly and provided customer support for Chatime, Bake Code, and Atealier by Chatime locations in Ontario and British Columbia locations.Assisted in resolving negative customer experiences and coordinate resolutions with Operations team to ensure customer satisfaction and retention across locations. Assisted and resolved issues regarding negative digital ordering experience and loyalty program issues with technology team.Assisted customers with catering inquiries and coordinating orders for events.

On-boarded and trained new staff members providing them with in-bar training.Maintained and ordered inventory levels for store usage to ensure cost. Assisted in completing monthly staff evaluations to ensure all corporate guidelines and standards were met. Provided team member coaching based on performance and feedback for new digital experience platforms based on pilot programs conducted at store.