John Michael Tuazon Email & Phone Number

At Alorica, I support optimal service levels and staffing solutions for various clients and campaigns as a workforce management analyst. With the help of my team, we forecast, schedule, and monitor the performance of call center agents and supervisors, using headcount, workforce optimization, and data analysis skills. We have achieved significant improvements in compliance, quality, and efficiency for our projects, such as reducing the attrition rate by 15% and increasing the customer satisfaction score by 10%.I am also pursuing an information technology degree at San Roque National High School, where I learn about programming, networking, and database management. I am passionate about applying technology to improve business processes and customer experiences. My goal is to advance my career in workforce management and IT, and to contribute to the success of Alorica and its clients. I am always eager to learn new skills and take on new challenges.