- Manage IT infrastructure (Office 365/Exchange Online, physical/VM servers, network, CCTV, PBX, IoT, PCs, printers, biometric machines, fixed assets, and more) to ensure zero downtime in production, maintain stable operations, and effectively manage risks- Manage IT systems (ERP/MES/PMS, backup and disaster recovery, security and compliance, licensing, monitoring, maintenance, troubleshooting, and upgrades) to ensure policy compliance and optimize configurations for performance, productivity, and security- Research, plan, and lead infrastructure projects in response to business requirements, focusing on profit, efficiency, and strategic vision- Review, assess, and standardize administrative documentation, policies, and training for end users to enhance awareness of cybersecurity and productivity- Lead the infrastructure and helpdesk teams, motivating team members and developing new skills to achieve goals- Manage vendors and budget, oversee external audits, and collaborate with HQ - Develop interface applications to support new ERP/MES systems while integrating with the current PMS system through data transformation, scheduling, and automation- Manage ERP/MES systems implementation, including system customization, troubleshooting, training, and documentation- Successfully set up a new second factory in Hung Yen by managing infrastructure design, documentation, and testing. The new factory network seamlessly connects to the existing factory network via a high-speed trunk line.- Successfully developed the Production Management System (PMS) by systematizing production planning, recording, and reporting. The new system resulted in improved productivity, accuracy, and cost savings.

- Operate, maintain, and upgrade IT infrastructure and systems in accordance with HQ policies- Prepare and manage IT documentation, policies, and training for end users- IT helpdesk- Develop business automation using Excel VBA/Macro, completed 22 projects- Successfully developed a VBA/Excel macro that automatically calculates MRP for the Purchasing department, resulting in a workload savings of two employees