Tuan Anh Do Email and Phone Number

- Coordinate and lead the Information Security Team at SF State- Act as the SF State’s security representative with respect to inquiries from customers, partners, and the public regarding SF State’s security strategy- Act as liaison to law enforcement agencies while pursuing the sources of network attacks and information thefts; balance security needs with the SF State’s strategic business plan, identify risk factors, and determine solutions to both- Develop security policies and procedures that provide adequate business application protection without interfering with core business requirements- Plan and test responses to security breaches, including the discussion of the event with customers, partners, or the public; oversee the selection, testing, deployment, and maintenance of security products- Oversee a staff of employees responsible for security operations

Reporting to the Associate Vice President (AVP) and Chief Information Officier (CIO), the Director, Enterprise Resource Planning (ERP) and Business Intelligence (BI) will lead the development and support teams for PeopleSoft (Human Capital Management, Campus Solutions, Common Finance System) applications and BI. The Director is also responsible for determining team priorities, product roadmap, and managing projects and associated resources for these teams.Key Projects:Search Committee for Director Web & MobileIT Space Renovation Project

- Coordinate and lead the Information Security Team at SF State- Act as the SF State’s security representative with respect to inquiries from customers, partners, and the public regarding SF State’s security strategy- Act as liaison to law enforcement agencies while pursuing the sources of network attacks and information thefts; balance security needs with the SF State’s strategic business plan, identify risk factors, and determine solutions to both- Develop security policies and procedures that provide adequate business application protection without interfering with core business requirements- Plan and test responses to security breaches, including the discussion of the event with customers, partners, or the public; oversee the selection, testing, deployment, and maintenance of security products- Oversee a staff of employees responsible for security operationsKey Projects:Search Committee for Information Security Officer

Reporting to the Associate Vice President (AVP) and Chief Information Officier (CIO), the Director, Enterprise Resource Planning (ERP) and Business Intelligence (BI) will lead the development and support teams for PeopleSoft (Human Capital Management, Campus Solutions, Common Finance System) applications and BI. The Director is also responsible for determining team priorities, product roadmap, and managing projects and associated resources for these teams.Key Projects:Centralized IT Cost ModelSearch Committee for Information Security Officer- Serves in an executive level managerial role, assists the CIO with implementation of strategic planning & management, analysis and data modeling for Information Technology Services (ITS) to effectively address the current and future business technology needs of San Francisco State University (SFSU) - Developed IT Cost staff resource cost model using data from 23 CSU campuses to determine the salary spend in relation to centralized vs decentralized IT infrastructure. Final model substantiated cost savings in centralization of IT services and staff. - Provides strategic and operational direction for the Systems, Network, Telecom, and Information Security teams (infrastructure), including the development of staff to support it. - Supports Business Services with vendor management, procurement activity, contract reviews and development of budget models. - Manage Vendor Business relationships: Dell, Salesforce, Oracle and other vendor business partners engaged with the university.Key Projects: Search Committee for Director Network & Telecom

- Serves in an executive level managerial role, assists the CIO with implementation of strategic planning & management, analysis and data modeling for Information Technology Services (ITS) to effectively address the current and future business technology needs of San Francisco State University (SFSU)- Developed IT Cost staff resource cost model using data from 23 CSU campuses to determine the salary spend in relation to centralized vs decentralized IT infrastructure. Final model substantiated cost savings in centralization of IT services and staff.- Provides strategic and operational direction for the Systems, Network, Telecom, and Information Security teams (infrastructure), including the development of staff to support it. - Supports Business Services with vendor management, procurement activity, contract reviews and development of budget models.- Manage Vendor Business relationships: Dell, Salesforce, Oracle and other vendor business partners engaged with the university Salesforce business relationship to provide a full review of the $2 million contract and found substantial savings, >$50k, in the business management of consultants.Key Projects:Centralized IT Cost ModelSearch Committee for Information Security Officer

- Coordinate and lead the Information Security Team at SF State- Act as the SF State’s security representative with respect to inquiries from customers, partners, and the public regarding SF State’s security strategy- Act as liaison to law enforcement agencies while pursuing the sources of network attacks and information thefts; balance security needs with the SF State’s strategic business plan, identify risk factors, and determine solutions to both- Develop security policies and procedures that provide adequate business application protection without interfering with core business requirements- Plan and test responses to security breaches, including the discussion of the event with customers, partners, or the public; oversee the selection, testing, deployment, and maintenance of security products- Oversee a staff of employees responsible for security operations

Information Technology Services (ITS)Strategic Planning and Management of Enterprise Application Services- Development and implementation of process efficient models for Enterprise Applications.- University Collaboration Initiative to open dialog and teamwork between Developers, Functional Analysts and Business Owners.- Direct staff and budgetary management of Enterprise Applications to support PeopleSoft (ERP), Enterprise Data Warehouse, Oracle Database Management and OnBase (ECM).PeopleSoft (ERP) Technical / Functional Infrastructure oversight. PeopleSoft Administrator for Campus Solutions and Common Finance.- Campus Solutions Operations Committee – Project oversight and direction- Data Governance Steering Committee - GovernanceOnBase (ECM) Project Management. Project oversight and direction for development of an Enterprise level implementation.Committee Engagements: - Online Education Committee (2015 - Present) http://senate.sfsu.edu/content/online-education-committee-oec- ITS Change Advisory Board. Acting Chair (2016 - 2018)

Student Affairs & Enrollment ManagementStrategic Planning and Management of Enrollment Management- Development and implementation of process efficient models for Enrollment Management- Direct staff and budgetary management of Enrollment Management Technology, consisting of 18 technical staff members and a small pool of student assistant workers to support Campus Solutions (ERP), OnBase (ECM), Client/Server system administration and User support services.Campus Solutions Implementation Team. ERP Technical and Functional Infrastructure oversight. Overall Functional Lead for Campus Solutions (Admission, Records, Financial Aid, Campus Community, Transfer Credit and Academic Advisement)- Campus Solution Steering Committee – Project oversight and direction- Ancillary System Management (SEVIS, EDI, Judicial Affairs and others)OnBase (ECM) Project Management. Project oversight and direction for development of a enterprise level implementation spanning across Enrollment Management and other auxiliary departments.

Student Affairs / Enrollment Management TechnologyOnBase Project Manager for Singularity 6.x to OnBase 13 implementation, OnBase OCR Transcript implementation and Singularity to OnBase data migration.PeopleSoft CS Academic Structure/Campus Community Lead. Campus point of contact for PeopleSoft modifications to other institutions as well as any SIS migration issues. Functional/Technical knowledge worker as part of the CS implementation team. Serve as project manager and lead analyst for all technical systems and operations for the student information system, which supports the work of Admission, Registrar's Office, Graduate Division and other units across campus that use SIMS. Act as SIMS coordinator for the campus, serving on the governing board that oversees the project and sets development priorities for the SIMS developers. Coordinate technical support for the maintenance and development of the archival imaging and retrieval database systems (Singularity). Act as Singularity Coordinator for all users accessing the archival image storage database. Serve as SPEEDE/EDI lead developer for the campus overseeing electronic transcript data transmission with schools and colleges. Serve as primary web portal developer for Enrollment Management. Provide direct supervision for student and staff that support the hardware and software needs for staff in Enrollment Management.Consult with users and managers in Enrollment Management to identify and document software/system needs, work flow issues, output needs and to determine overall functional and technical system requirements and specifications. Develop alternative solutions and conduct feasibility studies that meet user requirements that optimize the use of available resources. Design fully integrated systems and user-friendly interfaces, which may include applications databases, networks and related systems and ensure system integrity and efficiency. Act as a software vendor liaison.

Instructed and tutored Mathematics 60/70 and Computers for the Summer Bridge Program.

Consulting Projects:- Northern Illinois University - Peoplesoft Verification Review (March 2022)- Emory University - PeopleSoft Security Configuration and Review (November 2021)- Virginia Tech - Transcript Process Mapping and Review (November 2018)- Fielding Graduate School - Transcript Process Mapping and Review (June 2018)- Lumina Grant - Technical Team (October 2015 - December 2016)

The AACRAO Committee for Standardization of Postsecondary Education Electronic Data Exchange (SPEEDE) coordinates and leads the development of these national exchange standards by representing postsecondary education in the appropriate standards setting bodies. These include the Postsecondary Electronic Standards Council (PESC) and American National Standards Institute (ANSI) Accredited Standards Committee (ASC) X12.

- Manage through subordinate supervisors, the coordination of activities of the department with responsibility for results in terms of costs, methods, and employees- Utilize best practices in IT project management to ensure that staff and contractors deliver products and services in a high quality and timely manner- Administers IT policies that directly impacts subordinate employees- Coordinates with functional departments design of system requirements, techniques, and controls (e.g., UCSC Extension system design, supports for students, supports for instruction and communication teams involved in system requirements, techniques, and controls and user acceptance testing)- Analyze the needs of functional departments and help to establish priorities for feasibility studies and systems design and implementation to develop new and / or modify information processing systems- Develops and monitors operational and budget processes, staff FTE, finance, human resources and space planning- Establishes and recommends changes to policies which affect the department (e.g, Smarter Balanced consortium, members, stakeholders)

The Advisory Board serves as a critical voice for strategic advice to the management of HighPoint Technology Solutions. Members of the Advisory Board share their experience to our mission of improving student and institutional outcomes by providing professional expertise; their diverse knowledge of Higher Education operations; their connections to colleagues and peers. The Advisory Board has no governing function within the organization.

Through open and transparent community participation, PESC enables cost-effective connectivity between data systems to accelerate performance and service, to simplify data access and research, and to improve data quality along the education lifecycle.

"to improve security, reliability, efficiency and speed in the transfer of all educational data types by developing an open web services network and associated standards to benefit the education of students, streamline processes for institutions, and facilitate the advancement of services offered for education..."Leaders within the California Community College System requested this community development through PESC and have remained consistent leaders to this day. After five years, we are pleased to be advancing a major initiative developed under CDS - EdExchange. EdExchange is simply an open, data exchange network for the education community.The concept is that the EdExchange specification become a PESC Approved Standard, and then stakeholders implement and offer this standard specification, alongside their other digital services and applications, to exchange data among themselves. With a consistent, reliable cross-sector standardized exchange, those that use, collect or exchange data can now have this option available to them. Whether connecting directly or through use of a third party service provider, EdExchange could provide data exchange services for all educational needs.At this time we have formed a Steering Committee, made up of nine (9) PESC member representatives that have been active in the development of EdExchange. The Steering Committee will be diverse, representing the various sectors across education; semi-autonomous, and will continue to report directly to the PESC Board of Directors, and; responsible for the overallgovernance and operation of EdExchange. Each seat will have one (1) equal vote, simple majority will rule, terms are one (1) year becoming effective March 1, 2016, and the Steering Committee will establish its own roles, responsibilities, schedule and leadership.

Providing Feedback

Provided end-user support for software configuration and troubleshooting via telephone helpdesk. Performed Quality Assurance/Control testing on pre-release software. Completed full testing cycle as part of the in-house Alpha/Beta/Pre-release Testing Team for Jane's Combat Submarine Simulation, 688(I) Hunter/Killer. Performed bug identification and tracking through product build documentation and resolution.

04/96 - 06/96 Enterprise Applications: Systems Analyst - Utilized PC/MAC Networked platforms for Primary support of Z-Mail. Utilized UNIX in the creation, maintenance, and removal of system distribution lists. Created and modified scripts to customize Z-Mail's GUI interface to suit the needs of the individual clients.03/96 - 04/96 Human Resources: Resume Specialist - Utilized Restrac OCR scanning software to process and update resumes and other Human Resource documents.09/95 - 02/96 Central Records/Document Imaging: Image Technician - Utilized Optix OCR scanning software to prepare and transfer documents onto Floptical storage medium. Indexed and filed corresponding documents.

Developed tracking database for delivery vehicle operations. Provided point of sales customer service and allocation.

Provided service for Executive Programs

Trained in the propulsion system of Naval Ships. Responsible for training and discipline of subordinates. Charged with the safe handling of confidential and sensitive information.

Performed the duties as Night Manager in charge of overseeing store operations, staff management and nightly reconciliation and deposit of receipts. Tasks included hands on knowledge and understanding of all aspect of daily operations.