Tuan Hasheem Email & Phone Number

Cranbourne West, Vic, Au

Dandenong, Victoria, Australia

Sri Lanka

• Developing procurement strategies that are inventive and cost-effective.• Sourcing and engaging reliable suppliers and vendors.• Approving purchase orders, organizing and confirming delivery of goods and services.• Performing risk assessments on potential contracts and agreements.• Controlling the procurement budget and promoting a culture of long-term saving on procurement costs.• Track distribution, inventory, and the supply of goods.• Maintain sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors.• Ensure targets are delivered through people management, performance review, reward and individual recognition.• Oversee recruitment and Training of new employees.• Set policies and processes.• Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them.• Develop and implement new sales initiatives, strategies and programs to capture key demographics.• Sell to existing and potential direct accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process.• Continually assess current business distribution channels, develop and evaluate their performance and manage conflict ensuring alignment with territory plans.• Prepare reporting as needed.

Pakenham Upper, Victoria, Australia

Sri Lanka

Main Duties,1. Overseeing employees across the department across Colombo, Chennai & Philippine's while maintaining client relationship.2. Preparing Performance, Revenue Analysis, Client Specific and Production Reports. Handling client specific issues and communicating with the Senior Management 3. Managing accounts for clientele in the U.S. and handling various issues and concerns on a daily basis and weekly calls with the client adding more value to the service. 3. Monitoring the KPI trends maintaining it up to client's standards.4. Training and grooming team members towards career growth.5. Updating and Maintaining the Standard Operations Procedures of each clients while having the team following those procedures accurately.6. Review Performance of the team members and involve in HR procedures of Employee's Performance Appraisals.7. Coordination among other department functions to meet client's expectation. 8. Review SLA's, contracts, and agreements to keep up to date.

Colombo, Western, Sri Lanka

Main Duties,1. Overseeing 100+ employees across the VOB department along with 7 Middle managers across Colombo, Chennai & US while maintaining client relationship. Which contributed significantly for the total revenue generated by the organization2. Preparing Performance, Revenue Analysis, Client Specific and Production Reports. Handling client specific issues and communicating with the Senior Management 3. Managing accounts for clientele in the U.S. and handling various issues and concerns on a daily basis and weekly calls with the client adding more value to the service. 3. Monitoring the KPI trends maintaining it up to client's standards.4. Training and grooming team members towards career growth.5. Updating and Maintaining the Standard Operations Procedures of each clients while having the team following those procedures accurately.6. Review Performance of the team members and involve in HR procedures of Employee's Performance Appraisals.7. Coordination among other department functions to meet client's expectation. 8. Review SLA's, contracts, and agreements to keep up to date.Outstanding Contributions,1. Took over the department within a short period of time without any operational issues.2. Started the VOB department with 20 members and expanded the team to become the largest team in the company with 100 individuals.3. Handled the VOB function for almost 80% of the clients signed by the company with no major issues.4. Contributed to client retention and maintained the relationship with the clients with no major clients complaints while retaining all the clients.5. Groomed the team members from the ground level and promoted many team members under the purview.6. Onboarded clients with minimal resource availability and streamlined processes within short time span with the help of Directors.7. Maintained Teams KPIs in high standard throughout the tenure.8. Maintained excellent client satisfaction level.

Sri Lanka

Sri Lanka

Sri Lanka

• Successfully managing performance and efficiency measures for 20 agents.• Preparing Performance, Revenue Analysis, Client Specific and Production Reports.• Handling client specific issues and communicating with the Senior Management in U.S.A. • Managing accounts for clientele in the U.S. and handling various issues and concerns on a daily basis and weekly calls with the client adding more value to the service.• Monitoring the KPI trends maintaining it up to client’s standards.• Training and grooming team members towards career growth.• Updating and Maintaining the Standard Operations Procedures of each clients while having the team following those procedures accurately.• Review Performance of the team members and involve in HR procedures of Employee's Performance Appraisals.• Coordination among other department functions to meet client’s expectation. • Review SLA's, contracts, and agreements to keep up to date.

Sri Lanka

• Coordinating the VOB Department of 15 Clients with all other operational teams and ensure that the KPI’s for these clients are maintained and improved.• Managing a team of 6 with their accuracy and performance.• Trained New Agents on Department Functions.• Preparing and Presenting Production Analysis Report for the Department Functions.• Updating and Maintaining the Standard Operations Procedures of each clients while having the team following those procedures accurately.• Generating Production Files and allocating the team efficiently to achieve the set targets.• Review Performance of the team members and involve in HR procedures of Employee's Performance Appraisals.

Sri Lanka

• Working on VOB (Verification of Benefits) Calls with the insurance companies.• Account liaises by making sure all the KPI’s are met for the client.• Delivers revenue analysis and various other reports on a monthly/weekly basis to ensure the clients are well knowledgeable about the status of the accounts.• Demonstrate a strong attention to detail to prepare accounts in Excel before presenting final reports to the client.• Weekly analysis on Client productivity and performance to the Team Manager.• Dealing with prior authorizations. Prior authorization (also known as preauthorization) is the process of getting an agreement from the payer to cover specific services before the service is performed.• Performed Training sessions for New Employees on Insurance Benefits Verification, Authorization & Referrals.

Colombo - Srilanka

• Making Calls to Verify Eligibility and benefits of Insurance Holders.• Obtaining Authorization from the Insurance before the Appointment.• Compiling Reports on daily achieved appointments and reporting to Team Lead.• Make necessary Medical Researches in order to Obtain Authorizations.

Sri Lanka

• Successfully bringing in buyers and sellers to an Online Platform (www.ceybid.com)• Attending all complaints bought in by the buyers and sellers and helping to resolve the issues.• Using all online platforms such as Facebook, Twitter, Blogs and other social media to attract more customers.• Conducting promotional events to attract more customers.• Visiting existing customers regularly to maintain the customer satisfaction.

Sri Lanka

• Making Outbound Calls to US University Professionals to promote the service.• Getting the clients to sign the contract and close the deal over the phone.• Supporting Client throughout the Publishing process under the US standards.• Helping Clients to obtain copyright clearances for certain publications. • Promoting & selling the books published by the company to the US Universities over the phone.