- Identify customer needs, monitor market trends and seize business opportunities in the market in order to develop and implement the bank’s overall retail banking strategies.- Manage the daily operations of the bank’s retail banking department- Ensuring that compliance requirements are strictly observed and followed- Approving loans within signing authority level- Mentor, lead and develop team members

- Keeping abreast of market trends and assist department head in formulating and implementing business plans- Leading a team of relationship officers to develop a portfolio of SME customers- Ensuring the branch sales targets and strategize to acquire new accounts and expanding existing accounts- Delivering excellent banking services and intergrate these services into SME customers' strategic business development processes; ensuring staffs meet or exceed customer's expectations- Ensuring all relevant control measures are undertaken to minimize the risk exposure- Providing training for staffs when needed- Reporting to Head of Corporate Banking

- Build-up and maintain network relationship with SME customers- Deliver excellent service and consulting of wholesale banking- Analyze customer's strategic, financial planning, financial needs; frequently visit clients to build up relations, update business development as well as indentify new business opportunities from existing relationships- Be responsible for result and quality of SME Customer’s credit assessment, ensuring compliance with bank's policies and standards, local laws and regulations in all activities and transactions- Keep track of assigned accounts to identify outstanding debts, planning course of action to recover outstanding payments- Provide recommendations/proposals about products and services to senior managers

- Managing 15-20 credit card sale representatives- Preparing annual - quarter - monthly - daily business plans for Sales Director- Exploring and developing long-term relationships with potential customers- Recruiting and training staffs

- Managing a group of 15 Telesales staff. Coaching and motivating team to achieve or exceed sales targets with a focus on quality and compliance with related external and internal requirements/regulations.- Supervising the daily activities of the team by reviewing and analyzing calls/reports, assessing areas of opportunity, managing work assignments and assuring staffs are providing a positive consumer experience- Participating in staff recruiting, selection, orientation and training- Preparing annual - quarter - monthly - daily business plans