Implemented MDT into the workflow and created a base Windows 10 image for all machinesCreated batch and PowerShell files to simplify the tedious task in imaging and everyday processesImplemented Snipe-IT for updating asset management processes and trackingPush out scripts, software, and updates using PDQ Deploy and LogMeIn One2ManySetup NAS for security cameras at the 503B Pharmacy to prevent loss of security footageCreate reports using Active Directory cmdlets and Exchange cmdlets within Powershell

Troubleshoot network connectivity at over 120 remote sites ranging from ISP modem, router, wireless, or workstation issuesAssist with connections to VDI and troubleshoot issues for BYOD users through shadowingPatching and repairing network ports/jacks to ensure desks has stable VOIP connection to Avaya Diagnosis and resolve complex desktop problems for end-users, and recommend and implement corrective solutionsProvide I.T. support for over 400 remote users and 200 local users

Providing support to staff members remotely and locally with software and hardware issuesManaging Virtual Machines on host server with Hyper V Manager and VM WareRegulating accounts and workstation with Active Directory with help of Human ResourcesCreating and configuring personal mailboxes, shared mailbox and distribution groupsEnsuring scheduled data backups are successful and troubleshootHelp resolve issues with VoIP phones and Ring CentralDocumenting infrastructure and knowledge areas inside SharePoint, DFS shares and CRMProcessing ticket system for customer relationship management from MicrosoftMonitoring servers using PRTG Services to ensure servers and services are working properlyRunning monthly maintenance during off hours for our clients servers

Assisting faculty and staff with set-ups, delivery and demonstration of classroom technologyOnsite tech troubleshooting with audio and visual technology inside of classroomsMaintaining and insuring technology equipment is robust and consistent for future use in classroomsRepair desktop hardware and imaging computers