Tu Cao Email & Phone Number

Houston, Texas, United States

Provide technical integration across all the Flight Operations Directorate for software related products that are delivered in support of upcoming flights, software transitions, On-Orbit Replaceable Unit activations, and increments.

Houston, Texas, United States

• Implement the company's cloud financial software to digitally transform O2C processes for multi-billion-dollar companies
• Oversee on average four (4) to five (5) client projects by providing guidance, support, and quality control to associate consultants from both a technical (via MySQL and product knowledge) and business perspective
• Stepped into the solution architect role to gather additional business requirements from the client, update and maintain version control of design documents
• Take ownership of the quality and execution timeline of project deliverables
• Work with the PMO on resourcing and utilization of Collections consultants for North America
• Train, guide, and conduct performance reviews for eight (8) pod members

Houston, Texas, United States

• Delivered one of the most complex integration projects for the Collections module with 40+ data interfaces between HRC and eight (8) vendors (ERPs, CRMs, payment processing, data warehouse, VOIP vendor, etc).
• Collaborated with client stakeholders, middleware teams, and internal teams (product, developers, QA, and engineering) to gather additional business requirements from the client, update and maintain version control of.
• Led software demos, user acceptance testing, end-user training, and daily hypercare sessions in front of a wide audience (up to 50 people including VPs and directors) both remotely and on-site
• Led knowledge transition sessions to the support team to ensure continuous and effective customer care after implementation
• Client feedback: "She has a lot on her plate with us, she is our main HRC resource on most of the most important initiatives and fixes. Even with all we have going on she has done a fantastic job of juggling and being.

Dallas/Fort Worth Area

• Key clients and projects:An Optical Medical Device Manufacturing Company – Fort Worth, TX – 09/2017 to 12/2020
• Executed end-user testing on high-speed manufacturing equipment systems and computer software (both custom and off-the-shelf)
• Worked with client stakeholders to develop specification documents, risk assessment, test protocols, technical reports, and standard operating procedures
• Managed team of five (5) engineers to successfully execute and close four (4) projects in an accelerated timeline of two (2) weeks during plant’s 2020 summer shutdown
• Consistently drove projects to completion and meet clients’ needs while staying under budget
• Experienced in validating high-speed filling, packaging, vision inspection, labeling, serialization systems, as well as computer software, and lab equipment

College Of Pharmacy, The University Of Texas At Austin

• Conducted studies on amorphous solid dispersions prepared by hot-melt extrusion and spray drying to better understand and ultimately enhance bioavailability of poorly water-soluble drugs
• Performed solid state characterization of solid dispersions using PXRD, DSC, PLM, FTIR, dissolution, and HPLC
• Worked with automated manufacturing and processing equipment such as Leistritz extruder, Buchi spray dryer, FitzMill, hammer mill, and CryoMill

Cockrell School Of Engineering, The University Of Texas At Austin

• Conducted studies on mechanism of clathrin mediated endocytosis with overall goal of developing better strategies in delivering drugs to cancer cells
• Collected and analyzed data using total internal reflection fluorescence microscopy and MATLAB
• Prepared small unilamellar vesicles, supported lipid bilayers, and labeled proteins

San Diego, CA

• Performed physical characterization and preformulation studies of active pharmaceutical ingredients
• Streamlined the process of pKa determination of active ingredients and presented about the project in front of a senior director, an engineering manager, and the entire analytical group
• Complied with SOP, GLP, and GMP practices

Lone Star College - Cyfair

• Provided individual and group tutoring to students in developmental math, college algebra, trigonometry, pre-calculus, calculus, university physics, general chemistry, and general biology
• Assisted students in improving academic achievement by identifying learning problems, improvingstudy skills, reviewing class materials, and working out solutions to problems
• Received CRLA (College Reading and Learning Association) Level I Tutor Certification

Lone Star College - Cyfair

• Served as Student Outreach and Recruitment (SOAR) leader
• Provided groups of 10 – 15 students with campus tours, advising, and registration during orientation
• Greeted visitors at Welcome Center and answered phone

Ho Chi Minh City, Viet Nam

• Encouraged learning environment
• Graded homework

Bachelor'S Degree, Biomedical Engineering, 3.96

Activities and Societies: Member of Tau Beta Pi Engineering Honor Society

Associate Of Science (A.S.), 4.0

Activities and Societies: Phi Theta Kappa Honor Society

High School Diploma, 4.0

Activities and Societies: Robotics Engineering Club