• Advanced Chatbots (Voice & Text): Led an NLP Agile team using IBM Watson to develop advanced voice and text chatbots, integrating specialized vocabularies such as medical terms and slang. Reduced customer service calls by 27% and average handling time by 30%.• AI-Generated Transcription Solutions: Developed an AI-powered healthcare transcription solution with speaker identification, real-time summaries, and searchable transcripts using Deepgram's API. Enhanced the language model to include industry-specific terms, optimizing documentation workflows.• Job to Be Done (JTBD) Workshop Development: Created a 3-stage JTBD workshop to help product owners and managers identify AI enhancement opportunities, reducing the time to prioritize features from weeks to hours.• AI in K-12: Developed workshops and online training for teachers and students, focusing on how AI can be applied in education, and provided guidance for parents on AI tools to assist their children.• Multi-Agency Labeling Tool: Built an AI-powered labeling tool that complied with FDA, USDA, and international food regulations, automating data extraction and translation to multiple languages and measurement systems. Avoided noncompliance penalties with limited staff.• SAFe Product Owner Coach: Led Product Owners and Architects through PI planning events using JIRA Align, resulting in a 25% increase in value delivery by integrating real-time reprioritization of themes and epics.• Agile Transformation Lead: Implemented Agile practices, shifting teams from T-shaped to E-shaped skillsets, which improved customer satisfaction from 36 to 83 and reduced annual staff turnover from 260% to under 10%.

• Managed the enterprise product vision for multi-tenant Home Healthcare Long-Term Services and Supports (LTSS) SaaS applications, overseeing a team of 15 product owners and business analysts. Increased product adoption from 10K to over 40K users by leveraging Agile and Lean practices.• Developed advanced Electronic Visit Verification (EVV) solutions integrated with electronic health records (EHR), improving care coordination and compliance across healthcare providers.• Spearheaded the development of a product maturity assessment and playbook, guiding the adoption of Agile and Lean practices across teams. Tripled velocity and reduced product defects by implementing rigorous process improvements.• Enhanced user experience by adopting style guides and design patterns such as the F-Shaped Pattern, focusing on the needs of user personas.

• Directed Product Owners and Technical Marketing Managers in the development of web and mobile applications, utilizing both Scrum and Waterfall methodologies. Led the alignment of user stories with development sprints, ensuring timely product releases.• Created a recurrent training program for CNAs and RNs, expanding to Android and iOS platforms, with LMS features that automated registration, testing, and tracking.• Spearheaded a three-tiered mobile/cloud healthcare strategy, significantly enhancing operational efficiency and client satisfaction by enabling real-time reporting via mobile devices.

• Led multi-department transformations, co-authoring a five-year technology strategy that integrated Meditech and Oracle solutions, including EHR and CPOE systems. Managed product roadmaps, release plans, and stakeholder alignment.• Developed online and CD-based training modules for senior care and dementia, with adoption across North America, Europe, and Asia, reducing training costs and standardizing educational content.• Spearheaded the creation of a virtual clinic using "store and forward" technology, providing remote healthcare services to underserved regions.• Recognized as "Canadian IT Executive of the Year" for contributions to healthcare technology innovation. Served as a spokesperson for CompTIA and a contributor to leading industry publications like Canada Health Care News, Canadian CIO, and Network World.

Managed infrastructure upgrades and automation, facilitating corporate growth and challenges.

Implemented AI-driven logistics solutions, contributing to global expansion and operational excellence.